Repair Care

Appliance Repair
25 Royal Crest Court Suite 203C Markham ON L3R
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Repair Care

Average customer rating:
9.1 10 (394 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
0/10

Repair of microwave

Worst customer service ever. They send a technician who clearly is having a bad day. It takes 3 weeks to get the part and there is no follow up with either the technician or the service dépt on this issue only on my wish that they send someone else. . This got the case bumped up to customer service and was responded to by a page letter that I could not be right about this technician and a second letter telling me they saw no reason to send anyone else. Stay away from this company they are all hype . They charge 120 to come with no interest in following up . They are awful and you are better served by going to a factory authorized dealer .

Was this review helpful?
Company Response

Thank you for your review Gale. We are so sorry to hear how you feel and that we were not able to manage your expectations. Unfortunately, we have no control of the availability of the parts. According to our records, we provided you with next day service, the technician sourced the part and provided the information to give you a quote for the part within 24 hours, he drove to the suppliers the next day in case they got their inventory wrong and in the 3 days of doing business with you our office responded to you 11 times. I am so sorry this was not sufficient followup for you. We really hope that you will reconsider and accept our request to resolve the issue. We are a company that knows that sometimes we don't get it right, but we are committed to making it right. Please call us at 888 501-9702 and ask for Tarah.

Best Regards,
RepairCare Customer Service Team

RHAYS173
RHAYS173
1 review London, ON
10/10

Dishwasher repair

You need to be patient as there is a delay; being based out of th e US. Technician knowledgeable, pleasant, and dog friendly!
Booking agent also pleasant and reliable. Overall, very satisfied.

Was this review helpful?
Company Response

Thank you for your review and letting us know about your experience with our company. RepairCare is a Canadian company and we operate in Canada. Your insurance provider however is US based. We do apologize for the delay as approval is required from your insurance provider before we can proceed with the repair. We are so pleased that you received the RepairCare quality of service we stand behind. We invite you to call us for all your appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Team

SallyF
SallyF
1 review Toronto, ON
10/10

Fixing washing machine

Matthew was very knowledgeable, friendly and super efficient! Would recommend Repair Care in a heartbeat!

Was this review helpful?
Company Response

Wow!! That's awesome Sally. Thank you for your review and letting us know about your experience with Matthew. He is a great addition to our team. We are pleased to know that he was friendly, super efficient and knowledgeable. Matthew is great at what he does and strives to go above and beyond when he can to make you feel like the valued client that you are. We invite you to call us for all you appliance repair needs, Sally. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Team

ablott
ablott
1 review Calgary, AB
10/10

Fridge Repair

Called to repair the icemaker switch, ended up having to replace the icemaker, which he just happened to have with him. Everything works as it should work.

Was this review helpful?
Company Response

Thank you for your review and letting us know about your experience with our company. We are so pleased to know you received the RepairCare quality of service we stand behind. At RepairCare, we work hard to provide a quality of service we can stand behind. As such, our techs carry the most common parts with them so we can do the repair in a timely and efficient manner. So pleased we were able to do the repair quickly and efficiently for you. We invite you to call us for all you appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Team

geronamo99
geronamo99
1 review Toronto, ON
10/10

Stove repair

I have a Frigidaire stove in which the oven was not holding its temperature. The control board was found to be faulty and was replaced.

Was this review helpful?
Company Response

Thank you for your review and letting us know that you are happy with the service we provided. At RepairCare we strive to provide a high quality of service that we can stand behind. We are so pleased to know that we were able to meet your expectations. We invite you to call us for all your appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Team

Charlene B.
Charlene B.
2 reviews Toronto, ON
10/10

Dishwasher repair

The service man was on time, very thorough, patient and hard working. He checked all the parts of the dishwasher to see where the leak was occurring. He explained everything and gave me helpful tips.

Was this review helpful?
Company Response

That's amazing Charlene. Thank you for letting us know about your experience with our company. We are so pleased to know that the technician was very thorough, patient and hard working. At RepairCare, we do our best to provide a high level of quality service that we can stand behind. As such customer service is at the forefront of all we do. We strive to be fair, professional and ethical to all parties involved and will go above and beyond when we can. Giving helpful tips on how to maintain your appliance is one of the ways in which we do that. Thank you for letting us know that we are achieving our goals, Charlene. We invite you to call us for all your appliance repair needs, Charlene. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Team

Denis
Denis
2 reviews Ottawa, ON
10/10

Washer and dryer installation

The work was well done and the technician was quite meticulous. He left the work area spotless. He also provided some advice on the use of the appliances.

Was this review helpful?
Company Response

Awesome! Thank you for your review and letting us know about your experience with our company, Dennis. At RepairCare, we hold our technicians accountable for providing a high level of quality service that we can stand behind. We ask that the technicians be fair, professional and ethical at all times and to go above and beyond when we can. We are so pleased to know that the technician was respectful to your home, was meticulous and left the work area spotless. We are so pleased that you experienced the RepairCare quality of service we stand behind and that you were made to feel like the valued client that you are, Denis. Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC

hockeyricky
hockeyricky
1 review London, ON
10/10

Washer machine

Very good service ! The guys was very professional! I will recommend that company anytime to somebody else ! Thx and have a good day

Was this review helpful?
Company Response

Thank you for your review and letting us know about your experience with our company. At Repaircare, we work really hard to be fair, professional and ethical at all times, while keeping customer service at the forefront of all we do. As such we hold our office staff and technicians accountable to providing a high quality level of service we can stand behind. Thank you for letting us know that we are on the right track. It is greatly appreciated. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC

Vicky
Vicky
1 review Burnaby, ON
10/10

Fridge repair

My ice maker was not functioning at all. The technician quickly diagnosed the problem - the heater part of the unit has ceased to function. The technician had the part, the repair was done quickly, and I had ice again within a few hours.

Was this review helpful?
Company Response

Thank you for your review Vicky and for letting us know about your experience with our company. At RepairCare, we value each and every one of our clients and put customer service at the forefront of all we do. We understand how important it is to have the problem resolved as quickly and efficiently as possible. As such, we do our very best to provide same day or next day service. We are so pleased that you received the RepairCare quality of service we stand behind. Thank you Vicky. Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC

Lianne in Mississauga
Lianne in Mississauga
1 review Mississauga, ON
0/10

Dishwasher repair

I called them for servicing my dishwasher and they charged me 120 for quick diagnosis. They told me that a part is needed from Miele and they charge 200 for the part and then another 130 to return for a total of 450. I called Miele and they said the part is 100, which they likely get it for much cheaper, and only 100 for service - and that is a well known high end brand. So they up-sell all parts and are deceiving on the service. Do not use this company, they are very expensive and will try everything in their power to get more money from you. stay away!!!

Was this review helpful?
Company Response

Thank you for you review, Lianne. We are so sorry to hear how you feel and that we were not able to manage your expectations. At RepairCare we are very upfront with our pricing and at the time of booking the appointment our sales team are to let you know the cost of the flat fee for repair and the cost of the service call if you do not go forward with the repair. If this was not done, please let us know. Lianne, our part costs include a 90 day warranty as opposed to the industry standard of only 30 days. It also protects you from unexpected situations that arise such as receiving a wrong/defective part or a part that has failed after the installation. The cost of the technician coming back to remove the old part, the logistics involved in returning the old part, ordering the new part and the return visit to install the part again are all done at no additional cost to you. The quote also includes shipping and handling. We do this to give you the peace of mind and confidence in knowing that RepairCare is taking care of it all for you. Lianne, please know that every once in a while we do experience a glitch with our parts calculator. If you would give us a chance, we would like the opportunity to look into this further. Please give us a call at 888 501-9702 and ask for Tarah. We know that sometime we don't get it right but we are committed to making right.

Best Regards,
RepairCare Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Repair Care

Hello and welcome to Repair Care. My name is Koby Lerner and I am the owner. First thing first, I wanted to thank you for considering us for your appliance repair needs. As a homeowner myself I know how stressful it can be when something we depend on isn't in working order. Rest assured that we will always keep you in the forefront in every decision and in every step of the way. We will maintain constant communication with you so you can have the piece of mind that you deserve. We will always go above and beyond for you. We will do everything we can to make you a raving fan. We know that our success is directly dependent on your satisfaction so you can be sure you are in good hands. Contact us now and enjoy our amazing and Stress-Free service.

We are proud of our mission statement:
We Strive to be: FAIR PROFESSIONAL & ETHICAL, Keeping CUSTOMER SERVICE at the forefront of all that we do! going ABOVE & BEYOND when we can. Sometimes we don’t get It RIGHT but we are committed to making It RIGHT!

CATEGORIES
Appliance Repair, Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
1) Fridge Repair 2) Stove Repair 3) Oven Repair 4) Dishwasher Repair 5) Cooktop Repair 6) Microwave Repair 7) Washer Repair 8) Dryer Repair 9) Fridge Install 10) Stove Install 11)) Oven Install 12) Cooktop Install 13) Dishwasher Install 14) Microwave Install 15) Washer Install 16) Dryer Install
BRANDS
Repair Care services all major appliance brands and our vast knowledge of each one allows us to serve you better! We work with the following brands: Bosch, Electrolux, Fisher & Paykel, Frigidaire, KitchenAid, Kenmore, Magic Chef, Maytag, Miele, Sub Zero, Thermador, Viking, Westinghouse, Whirlpool, Wolf and more. Our dedication to appliance repair sets us apart. Our skilled technicians span over numerous brands and understand issues specific to each one. RepairCare know what it can be like to have an appliance on the fritz, but worry not because our team is on it! We come equipped with the parts we need for each appliance and appliance brand.
SPECIALITIES
RepairCare specializes in Fridge, Stove, Oven, Mixer, Dishwasher, Washer, Dryer, AC, Furnace and other major home appliance repairs regardless of make, model or style. We have a team of skilled technicians on standby ready to help you today. Our same day and emergency repair is outstanding. Repair Care technicians are easily able to determine and diagnose the cause of your appliance’s malfunction and eagerly await your call. Our vans are loaded and ready to go with all the parts you need for your major appliance. We specialize in all areas of your appliance repair needs. Many times, there are common, easy solutions to your appliance’s malfunction and our technicians are able to quickly fix the problem. Choose RepairCare to get the job done right!
WEBSITE
https://www.repaircare.ca/
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
45
PAYMENT METHOD
Debit, Credit, Cash
LIABILITY INSURANCE
Yes
DIPLOMAS
G2 Gas Certificate
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$120
WRITTEN CONTRACT
Yes
WARRANTY TERMS
90 days on parts and labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.