Thank you for your review Gale. We are so sorry to hear how you feel and that we were not able to manage your expectations. Unfortunately, we have no control of the availability of the parts. According to our records, we provided you with next day service, the technician sourced the part and provided the information to give you a quote for the part within 24 hours, he drove to the suppliers the next day in case they got their inventory wrong and in the 3 days of doing business with you our office responded to you 11 times. I am so sorry this was not sufficient followup for you. We really hope that you will reconsider and accept our request to resolve the issue. We are a company that knows that sometimes we don't get it right, but we are committed to making it right. Please call us at 888 501-9702 and ask for Tarah.

Best Regards,
RepairCare Customer Service Team

Thank you for your review and letting us know about your experience with our company. RepairCare is a Canadian company and we operate in Canada. Your insurance provider however is US based. We do apologize for the delay as approval is required from your insurance provider before we can proceed with the repair. We are so pleased that you received the RepairCare quality of service we stand behind. We invite you to call us for all your appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Team

Wow!! That's awesome Sally. Thank you for your review and letting us know about your experience with Matthew. He is a great addition to our team. We are pleased to know that he was friendly, super efficient and knowledgeable. Matthew is great at what he does and strives to go above and beyond when he can to make you feel like the valued client that you are. We invite you to call us for all you appliance repair needs, Sally. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Team

Thank you for your review and letting us know about your experience with our company. We are so pleased to know you received the RepairCare quality of service we stand behind. At RepairCare, we work hard to provide a quality of service we can stand behind. As such, our techs carry the most common parts with them so we can do the repair in a timely and efficient manner. So pleased we were able to do the repair quickly and efficiently for you. We invite you to call us for all you appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Team

Thank you for your review and letting us know that you are happy with the service we provided. At RepairCare we strive to provide a high quality of service that we can stand behind. We are so pleased to know that we were able to meet your expectations. We invite you to call us for all your appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,

RepairCare Team

That's amazing Charlene. Thank you for letting us know about your experience with our company. We are so pleased to know that the technician was very thorough, patient and hard working. At RepairCare, we do our best to provide a high level of quality service that we can stand behind. As such customer service is at the forefront of all we do. We strive to be fair, professional and ethical to all parties involved and will go above and beyond when we can. Giving helpful tips on how to maintain your appliance is one of the ways in which we do that. Thank you for letting us know that we are achieving our goals, Charlene. We invite you to call us for all your appliance repair needs, Charlene. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Team

Awesome! Thank you for your review and letting us know about your experience with our company, Dennis. At RepairCare, we hold our technicians accountable for providing a high level of quality service that we can stand behind. We ask that the technicians be fair, professional and ethical at all times and to go above and beyond when we can. We are so pleased to know that the technician was respectful to your home, was meticulous and left the work area spotless. We are so pleased that you experienced the RepairCare quality of service we stand behind and that you were made to feel like the valued client that you are, Denis. Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC

Thank you for your review and letting us know about your experience with our company. At Repaircare, we work really hard to be fair, professional and ethical at all times, while keeping customer service at the forefront of all we do. As such we hold our office staff and technicians accountable to providing a high quality level of service we can stand behind. Thank you for letting us know that we are on the right track. It is greatly appreciated. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC

Thank you for your review Vicky and for letting us know about your experience with our company. At RepairCare, we value each and every one of our clients and put customer service at the forefront of all we do. We understand how important it is to have the problem resolved as quickly and efficiently as possible. As such, we do our very best to provide same day or next day service. We are so pleased that you received the RepairCare quality of service we stand behind. Thank you Vicky. Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC

Thank you for you review, Lianne. We are so sorry to hear how you feel and that we were not able to manage your expectations. At RepairCare we are very upfront with our pricing and at the time of booking the appointment our sales team are to let you know the cost of the flat fee for repair and the cost of the service call if you do not go forward with the repair. If this was not done, please let us know. Lianne, our part costs include a 90 day warranty as opposed to the industry standard of only 30 days. It also protects you from unexpected situations that arise such as receiving a wrong/defective part or a part that has failed after the installation. The cost of the technician coming back to remove the old part, the logistics involved in returning the old part, ordering the new part and the return visit to install the part again are all done at no additional cost to you. The quote also includes shipping and handling. We do this to give you the peace of mind and confidence in knowing that RepairCare is taking care of it all for you. Lianne, please know that every once in a while we do experience a glitch with our parts calculator. If you would give us a chance, we would like the opportunity to look into this further. Please give us a call at 888 501-9702 and ask for Tarah. We know that sometime we don't get it right but we are committed to making right.

Best Regards,
RepairCare Team