We hired Carlos,the manager from itech design to install shades and shutters at our new house. Initially he was nice and responsive to phones and emails. Once he received a deposit , it was a lot harder to get a hold of him and to arrange an installation. When he installed everything we paid him in full. Shortly thereafter, we noticed that our kitchen sliding door that was installed by him wasn't aligned properly. It was scratching the wooden panels on the floor and was hard to close. It kept sliding and opening on its own. Recently ,the door started hanging dangerously from the top rail,and looked like it was going to detach and fall. After numerous attempt's to contact the owner again,all we got was empty promises to come back and take a look. Many unanswered phone calls and just complete indifference on his part. Seems like once this person gets your money,he couldn't care less. Terrible customer service and terrible quality of installation. We paid top dollar for an expensive product (shade'o'matic ) and we only got problems due to a poor installation. Please look elsewhere. There are many good companies who provide quality work and customer service. Not in this case.