When meeting the owner (Cody) the first few times, I had a good impression and after reviewing a few other quotes from HVAC contractors we decided to give the job to the young entrepreneur even though his offer was not the most competitive we received. The scope was supply and installation of a hydronic in-floor heating system and four ductless air conditioners.
Initially all went well when the job started. However, even then were some workmanship issues and his young crew needed a good bit of supervision. Cody himself was nowhere to be seen anymore once the job started. In the six month the project took to execute, he was on site twice. Once to collect a payment and the other time to commission the system after countless phone calls and multiple attempts to do it by one of his inexperienced staff.
When things get heated, he does not pick up the phone and emails are not being answered. The crews that come to do the work nothing but complain about their boss. One guy even quit and walked off the job when working on our project due to issues he had with the owner.
I would not work with Climate Experts again as it seems to me that the workload they take on is not being managed or is simply too much. The owner is very knowledgeable but the workers installing the system come straight out of Durham College, are very inexperienced, and have no idea about hydronic heating, and deliver below standard workmanship.