Appliance Repairman

Stay away from this company. I wish I had read the reviews from here beforehand.

I called for repair service and was told on the phone that a person would show up at a given time. The visit would cost $80 and the person would diagnose the problem and let me know the cost to repair.

I said I had a Whirlpool washing machine that didn't drain. It was also making a weird noise when turned on and made a burning smell, but I didn't mention that.

I also said I had an oven who's broiler wasn't turning on. I didn't know the make (I was at work), but I told them I thought it was Electrolux.

The repair guy showed up. So I have to give the company 1 star. Everything else was down hill from there.

1. First, he spent 1 minute with my washing machine (didn't try various cycles or cycle changes) and said it wasn't draining and it would cost $280 to fix plus parts. He said he had 80% of the parts in his car.

Okay, I said. How much do the parts cost. He couldn't tell me. He said in order to quote the price he would have to order the part. I asked why he had to order the part if he had it in his car? He said he doesn't know the model number of the washing machine so he can't confirm he has that specific part.

I then told him I didn't think he looked at the washing machine well enough to know what was wrong. He scoffed. I said the washer makes a weird sound when spinning and doesn't spin fast. He turned the cycle to spin. It spun, albeit slowly, with the weird noise. He turns back to me and said, it's spinning. I explained that it doesn't normally spin like this. He said it's all related to the draining like he said in the first place. $280 plus parts but he can't tell me how much those parts will cost.

Hmmm. Okay, let's see if you can help with the oven.

He goes to the oven and immediately opens the back. He doesn't turn the oven on to test the broiler. He doesn't look inside the oven for signs of physical damage. He just opens the back and starts tinkering. And he says he knows what's wrong. The signal isn't going to the control board. It's also a $280 job plus parts. If I get both fixed then the second job is reduced to $220.

Okay, how much are the parts for this oven? Again, he says, I can't say. There are too many possible parts that may need replacing. Really, I respond. Can you just tell me the most expensive part so I can determine if it's worth it? No. I'd have to order the part. Electrolux has a lot of components.

This is where my wife chimes in. Our oven isn't Electrolux. Yes it is, he replies. My wife points to the front of the oven, then why does it have a GE badge? Oh, because He and Electrolux are the same company.

So you want me to commit to $500 in labour plus unknown parts costs? You don't even seem to know what's wrong with the oven.

He shakes his head. Yes I do. I just told you the control board isn't getting signal.

Sorry man, I'm not going to commit to that. So I pay him the $80 and he leaves. I then Google what an Electrolux oven looks like and it doesn't have the GE badge. He was just relying on what I reported without verifying it himself.

Now I'm upset.

I call the company to complain. I say the repair guy didn't diagnose anything. He just repeated what I reported and wanted me to commit to $500 in labour plus parts with no estime on the parts cost.

The manager I spoke to said the $80 is not to diagnose problems. It's to get someone to your house. I said that's not what I was told by the phone dispatcher or the repair guy. The manager said it sounds like miscommunication.

Obviously nothing will come of this.

As for the epilogue, another repair company came by and fixed both appliances with parts for $350+HST.

And in doing so, noticed the thermostat in the oven was disconnected. So had we tried to bake (as opposed to broil) the oven would not have worked. All works now. I suppose that was the Appliance Repair Guys parting gift to me.

Stay away.

These guys are extremely unprofessional and i would never ever use them again. I called to have the indicator light on my Maytag electric stove fixed. I sent them a picture of the stove and asked them to make sure the technician carried a replacement switch which caused this issue. I was promised that would be done. The technician turns up during the time slot, he had not seen the picture with the model, did not carry the replacement switch and blunt assessment was that the motherboard required to be worked on and the minimum labor would be $260 plus cost of parts. In the past i had this switch replaced by a Maytag technician for under $100 so this qoute made no sense. I decided to payoff $90 for the service call and never to use this company again.

Like everyone else here, they charged me $280 plus tax to tell me they couldn't fix the problem -- then they wanted to charge me more to order new parts from the states. Hopeless.

NEVER use these guys for appliance repair!!
My bad, I should have checked Homestars before booking them.
Although they showed up on time and did the repair efficiently (I hope), I got charge $423.00 to replace a heating coil.
For another $100, I could have bought a new dryer.
Their pricing is more than excessive. I'm sure I could have done better and so can you - stay away from these gougers!

I always check HomeStars when I use someone new. I didn't and boy did I pay for nothing!! Appliance Repair Guys always win and from what I have read, seldom deliver. My Whirlpool washing machine wasn't working properly and rather than spend $1,000 to buy new I thought I would try getting it repaired. The way they do it is to charge $280 as a service call. It isn't presented that way but that is what is charged. On top of that is whatever parts are needed. Within a couple of weeks the machine was not working again. Now they want to replace the motor - its always $500. Know that if you use this company it will be more money than going out and buying something new. I have refused this newest add on of a new motor which I priced at $145.00...their price for motor and installation $534.32. I am now going out to buy a new washing machine. If I had gone along with their wanting to install a new motor having my 27 year old washing machine fixed would have cost $1000.00. DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY!!!!!! I wish I would have come here like I usually do.

UPDATE: I had another company come in to repair the dishwasher. 15 minutes, no parts, $120. Working like new!!!! They told me they do 4 calls a week from people who use this company. They said the appliancerepairguys.ca do not even have technicians working for them. I was shocked to see how fast it was to fix with some knowledge. Also i was quoted for a part from this company, $300-800.... where the company that came today told me the part they wanted was $24.99!!!

Wow... i wished I looked at homestars first! All the reviews are dead on. They were the first result on google so I called them. On the phone they explained that there would be an $80 charge for an assessment, and that would be misused from the repair.

They didn't come and do an assessment, within 2 minutes he told me to repair it the cost will be 280+HST.

After 10 minutes he said that it can't be fixed without parts and installation of parts.

This is to a T what the reviews on homestars say. I had a second repair person come in and they were able to fix the dishwasher in under 20 minutes with no parts. They said they would call on Monday first thing with how long the part would take and they never called.

Not only do these guys not know what they are doing, they clearly are a hustle to make money and hope you don't call them back.

I called this company for my fridge, the water wasnt working. The guy showed up, replaced nothing, he went behind the fridge for maybe 15 minutes and handed me a huge bill of 360.00. I asked how much the hourly rate was and never got an answer. My fridge is still not fixed, I called and asked him to come back and they told me "we dont warranty service". I suggest that if you need an honest repair company, to search on Homestars first.

Do not use this company. Over the phone they stated the service call would be $80. The repair man spent about 15 minutes on the issue and then said he would need to order a part. To leave he said we owed him $200 and said it would be another $200 to fix it.

He was rude and aggressive. This company is not a reputable company.

They promised an 80 dollar visit, without consulting me they "serviced electrical" and charged my credit card 320. Then the guy says to me he needs to charge me another 700 dollars to complete the repair. Now I have to fight to get the money back. How does this outfit stay in business?

Oh Boy. Don't use these guys. Technician couldn't find a dishwasher leak that I found in 2 minutes (after I was charged for his inspection). When I called them today to let them know I have found the leak their technician hasn't they said that I wasn't a technician so they could not go by what I said. If I'm not a technician and could find the leak (all he had to do was remove the bottom panel and see the drops coming down) then who did they send? certainly not someone qualified. They wouldn't even send him again so I could point the problem out to him. Stay away!