Still hoping that Keith will return to fix damage done to the Living Room; Dining Area; Garage cupboards and storage that occurred during installation.
A couple of the Garage doors also remain unfinished. Whereas other doors are now discolored after a very short time.
Some other outstanding issues around the Living Room and Dining areas requires completion and filler is now required for chips and damage to some of the installed product itself and other things that include a brand-new Sony TV that became a casualty of the installation process, alongside damage to several house walls that require repair and repainting.
Still waiting too for the pictures that have been used without my permission and added to the Edmonton Custom Closets Website for the specific reason that if one were able to take a closer look at the work in my Home, they would find the aforementioned chips; scratches and damages as some of these attached sample pictures make clear.
All things considered, I recommend Edmonton Custom Closets for the Bedroom Walk in Closet which, evidently, is the basis for the business and what Keith should most likely stick to, especially if Marshall is not around to assist.
In summary, everything started out well with Marshall and Keith.
Unfortunately, things didn't end up so well with Keith’s Son Scott standing in for Marshall mid-way through the project.
Many days were ‘hit and miss’ with difficulties between Father and Son that resulted in unwelcome stress and time delays that were invoiced, resulting in a shocking final tally somewhere in the region of $45,000.
I was also very disappointed to discover at the end of the project that I was paying $100 per hour which was not declared up front and is most definitely not warranted either for the work itself (some of which Keith was learning along the way such as the Garage; Kitchen; Living Room and Dining Room installation) or as a result of the on-site personality clash and internal company difficulties.
Since I was able to provide the contacts for Keith to access the already existing product used in my newly built Town House and also able to provide pictures of what was to be installed from my own research, it should never have turned out the way it did.
Or indeed the final cost it did.
Incidentally, there was some sort of possible 25% mark up which added costs of thousands of dollars.
Had I known or had this been discussed, I would have just made the call to my own contacts.
Such sharp business practice left a bad taste in my mouth.
Opportunist at best and charlatan at worst one might say. I am - as yet - undecided.
Some very hard lessons learned including advice and suggestions from others that I overpaid but was under delivered.
Attached are some photos and a break down of costs.
Final suggestions would be to have a written contract and some sort of guarantee for the work and workmanship.