Window And Door Guys

We asked Window and Door Guys for a quote to replace some windows with broken seals. They came promptly but while they were measuring they broke one of our window panes. With assurances they would fix it regardless of whether we decided to go with them or not, they left the broken window pane with us.

Due to budget going to other more critical renos we decided not to proceed with window repairs, but it should be noted that we would have used Window and Door Guys if we didn't have the experience that followed.

The rep for the contracted company chased these guys for weeks, trying to get them back to fix the broken window pane. Since we decided not to proceed with the window replacements the rep received a rude reply from Window and Door Guys telling them not to send any leads that weren't paying leads. This was extremely unprofessional. Again, we WOULD have gone with them when the budget allowed for it but would not now.

After months of chasing them, the rep had them come back to pick up the broken pane to fix it. They did not want to engage with us and asked for it to be left outside for pick up. This was done. Another 2 weeks goes by with no word, despite the rep chasing them to please repair and bring it back.

The Window and Door Guys finally brought back the pane with the repaired glass, but left it on the porch and did not offer to install it, or to apologize for any delays or their crude comments. I cannot recommend this company to anyone.

I was quoted originally for $5775 plus GST for two egress windows for my basement. Once I paid 50% deposit. I was asked 5 days later to pay an additional $800 plus GST as one of the window needs a pressure treated wood well in order to pass city code. I was offered three options: 1. It will do the job and honor original quote but the window will not pass city code. 2. To provide me a $875.00 credit to find someone else to do the pressure treated well. 3. To pay the addition amount and get the well done properly and it will also offer 5 years warranty on the pressure treated wood well. After paying so much already into the project, I have to pick option 3 as I cannot afford not have my windows pass city code. Then after the job is done. I then found out the amount of dirt that required to be removed from this pressure treated wood is extreme and is 15 X more that the other egress window well. I was not informed about this additional amount of dirt and that when I agreed to pay the $800 for this pressure treated well it has not specific that it will not remove the additional dirt form this well. When approached the owner, he denies any negligence or any credit and simply stated that he has adhere to the original contract term which it has stated "We relocate but do not remove dirt from site". When explained that the increase amount of dirt is not clearly defined or stated that it is not included, he simply put it that he apologizes for the misunderstanding and coordination of this dirt removal and that I need to go back to the company that I have set up to deal with the removal of the dirt and that it is none of his business. I was also told that since I have gravel in my yard, their crew cannot relocate the dirt to a preferable location to dump and that it has no ability to arrange for the additional dirt to be removed if this request is not done prior to job start. I was left limbo with tons of additional unforeseeable dirt to remove It will cost yet another $2232 plus GST if I asked a dump trunk to remove the amount of dirt that it has left behind for its work. At the end, I have to pay additional $600 plus GST for the other company that I have arranged to remove the dirt due to its increased size and volume and labor. I have filed a BBB complain. I definitely see no stepping up and taking responsibility in this misinformed situation. Despite the window is done properly and pass city code. It aftermath service for dirt removal is non-existance. I will highly caution that if you are going to do business with this company that you need to clearly understand the amount of dirt that you are require to remove and the additional cost. Also, the contract terms need to add that the quote is to guarantee to pass city code and there should not be any additional cost to you if additional cost requires to meet that standard. Due to the hardship I have to endure, I cannot recommend Window and Door Guy for your next project.