I was recommended to Certified Mechanical by a friend and really wish I had had a better experience. I had them install a humidifier and thermostat and now am having problems. The humidifier is overflowing water in my basement and I have called Certified Mechanical for over a month now and haven’t had the problem resolved. Now I feel like I spent too much money for nothing.
- Company Response
We came back to check your complain about the humidifier we installed and found out that the leak is not coming from the humidifier instead from your condensate drain pump of your furnace, we fix the leak and is not leaking anymore.
We did a service for you because you smell gas inside your mechanical room and you called us to fix it. we found the leak in the furnace and we fix it for you ,we also clean your furnace and installed also your hot water tank relief valve drain pipe. Then, we installed a new humidifier and new digital thermostat . We gave you a good discount of doing all this jobs for reduce rate. Unfortunately , when you called that the humidifier is leaky .we got so busy with furnace jobs thats why the service got delay but still we came back to check it out,and found out the leak is not coming from the humidifier instead from your condensate drain pump, we fix it with no charged at all. We apologize for the delay again.