Our decision to choose Custom Contracting Roofing & Exteriors Company for the installation of our new eavestrough and downspouts came to be very convincing, assuring and fast due to the many excellent reviews we read about this company that serves Hamilton, Burlington and Kitchener. My sisters in Hamilton had already selected them from other Eavestrough companies, and highly recommended us to go with them.
We called the Sales representative, Neven, who immediately came the next day. He was friendly, knowledgeable and professional. We asked some questions regarding the splash guards at valleys and the workmanship warranty. Having being satisfied with the reply, we immediately signed the agreement the following day and were given an installation date within one month, which happened to be one day after our sisters installation date.
On our sisters’ day of installation, I went to see how the work will be done so that we know what to expect. Everything went smoothly and Dan, one of the installers, work was top notch. Greg, the owner, came by to solve a minor issue over and beyond the agreement. He also got up on the ladder to check every side of the house and listened to our concerns regarding previous leakage in some areas. We were impressed by him doing so like anyone of the crew. This showed his real passion, integrity and honesty in a job to be done right from the first time!
On our day of installation, I was happy to see Dan with his supervisor Darren who just came back from leave. Darren was very decent, responsive and problem-solver. Both were very dedicated and focused on work. I explained to them the issue of water heavily dripping on the front of the porch steps which causes ice and slippery conditions. They installed a splash guard at the valley and two down spouts on each of the front sides of the house to make sure all the water is coming down through the downspouts, which was very smart!
Overall, we had an excellent experience with Custom Contracting Roofing & Exteriors. The new heavy gauge 6” seamless aluminum eavestrough with wider downspouts 3x3” have really enhanced the overall look of our house! We are extremely pleased with the top-notch work of Custom Contracting Roofing & Exteriors, with their integrity and honesty using top quality materials, and would be delighted to highly recommend them to our neighbours and friends.
Wishing you all the best with a prosperous New Year!
The Abraham family
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- Company Response
Thank you for your review, it was a pleasure working with you! Custom Contracting