Home Depot Canada Installation Services

Recently used the Home Depot installation professional services to have some toilets installed. It was overall a bad experience. The process is convoluted and time consuming. The booking was a mess. I was rescheduled 2 times before a contractor showed up. The first time I had stayed home from work waiting for them and they never showed. The second time they called to reschedule. The actual contractor was amazing did the job quick and efficiently. Would recommend going direct to a local contractor.

Hired what I thought was a Home Depot approved contractor with a guarantee, should have read the small print, turned out I hired a ‘local pro’ who comes with no guarantee. Screwed up the install and will now have to buy new doors. Home Depot basically say too bad so sad should have read the small print you’re on your own buddy. I probably spend 1000s of dollars a year there but not anymore. Be warned.

Actually bought Roofing through a big box store service. They contracted Cherry & Clark. Shingles were rolling after install. They said it would settle after sun was on it. They never did and after ten years of complaining, my warranty ran out. I wouldn't use them or The big box home services ever again. Here is an example of what a roof they install looks like after 12 years.

Poor installation drafty windows due to improper foaming. The installation manager tried to say drafts are due to age of house and lack of decorative casings. Anyone in their right mind knows casings dont seal...foam does. Now paying for a job not properly completed and unbelievable drafts....would never recommended this company.

I requested the service in a home depot custom service (Warden Store in Scarborough) on Dec 2, 2018, and I was told I would get a call back within 48 hours and i would be able to get some free vents cleaned for beyond 10 basic vents, and discuss about the service time. I rates this service low for the following reasons:
1. When I got the call back the same day, there was absolutely no negotiation about the price and the service time. They booked the time on Tuesday (Dec. 4) for me, but the exact service time can only be provided the day before the service (Monday). I received the call on Monday and the time was scheduled at 7:30-9:00AM on Tuesday. I had to request the reschedule to Wednesday, but I was told the exact time could not be decided until Tuesday. Eventually, I have take a day off for the service between 12:00-2:00PM on Wednesday.
2. The advertisement I got from the Home Depot says "Free Camera Inspection of Main Duct Lines". However this is not true. From the talk with the service staff, they did not have the right tool for it (Home Depot does not provide the tool for them). and they said the their best tool was phone. They could not use the phone to take picture for my house for whatever reasons. In my opinion, the Home Depot should provide inspection tool for them instead of using personal phones.
3. I did not see they cleaned the three vents in my basement at all.
4. I have done duct cleaning by other companies before. The price of those companies is almost a half of the Home Depot, but they provided the same service because I paid close observations to the work the Home Depot did. I was willing to pay higher price for a higher quality service but this did not happen.

Received 4 estimates for the same job and they went up to over $8,300 from the original estimate. I was asked to prepay the project in its entirety upfront (no holdback). I discovered that the labour hours expended on the installation totalled 116 hours (installer, helper and labourer) for this I was charged over $9600! They refused to give me any credit for labour as they claimed the labour quote was "untouchable." I have been writing to Home Depot including Head Office Canada and Head Office USA since November 8, 2016 until today, July 3, 2018 with NO RESOLUTION! I advised the flooring Manager at the Nepean Ottawa Home Depot of the deficiencies in the flooring on October 6, 2017 and to date they have not been fixed. I am forced to go public with my experience.

I contracted a landscaper through Home Depot's Installation Department hoping to benefit from the protection provided by Home Depot in case of problems with the landscaping contractor. Well, I was wrong. Home Depot is not standing by their claim of "RESULTS GUARANTEED. ALWAYS QUALITY WORK. Reliable and Worry-Free". The contractor botched a patio lift, regrade and re-lay job in that the drainage runs towards the house instead of away and the clearance of the patio stones under both the garage passageway door and shed door is insufficient. My recommendation is to save the money and deal with contractors directly instead of via Home Depot.

From the very start this was the worse experience ever. The installer stated he had 30 years of experience. From the pictures you can see daylight at the bottom of the door. The door was damaged and took more than 6 hours to install. Never again!

I had window coverings installed at the end of October 2017. They were a bit too wide as 3 of them, side by side, were overlapping each other and would knock into each other whenever they were opened/closed. I complained about this immediately and was told it would be looked after, i.e. someone would come in to adjust or replace them. It is now the end of FEBRUARY 2018 and they STILL HAVEN'T COME TO REPLACE/ADJUST/LOOK AT IT!!!! I have called Home Depot Customer Care Services 3X, talked to their Escalation Dept 2X, spoke to someone from their Installation Services Head Office 2X and TEXTED THE CRAP OUT OF THE INSTALLER....STILL NOTHING!!!!! DO NOT use this company if you want quality, efficiency and compentence with your service.

Terrible experience with our entry door installation through Home Depot and Peak Installations. We purchased $8K door and installation took from July 14 2017 to October 24 2017. Door was installed too low, missing parts, terrible workmanship and numerous people to resolve problems, multiple reinstallation attempts not to mention my lost time off work. This experience was by far one of the worst ever. Now they are trying to offer us a 10% discount and when we refused their customer service doesn't even return our phone calls or email.