Home Depot Canada Installation Services

Received 4 estimates for the same job and they went up to over $8,300 from the original estimate. I was asked to prepay the project in its entirety upfront (no holdback). I discovered that the labour hours expended on the installation totalled 116 hours (installer, helper and labourer) for this I was charged over $9600! They refused to give me any credit for labour as they claimed the labour quote was "untouchable." I have been writing to Home Depot including Head Office Canada and Head Office USA since November 8, 2016 until today, July 3, 2018 with NO RESOLUTION! I advised the flooring Manager at the Nepean Ottawa Home Depot of the deficiencies in the flooring on October 6, 2017 and to date they have not been fixed. I am forced to go public with my experience.