I had used HD installation service a few times during the last 3 years and I was satisfied with the price and service. As a result, when I needed to replaced the garage door opener, I opt for HD instead of the other contracts even though their price is very competitive.
I went to HD located at Terminal Ave. and bought the garage opener, the sales advised me to buy a 11/4 HP instead of 3/4 HP for the double garage door less that 7' tall. I was told later the 11/4 was over provided. The price for installation was $149 without delivery ($70) and removal of the old opener ($50). It was easy to book the installation service with the sales in the store and the installation team of HD called me back a couple days later to give me an appointment for the contractor. On the day of the appointment, the contractor showed up for 3 minutes, told my tenant that they could't install the opener because they need more rooms on both side of the garage and they would call me back to let me know what was needed to be done. I called them back immediately but they didn't pick up. I called the HD installation team on the following day and they said the contractor will call me back. I waited for a day, the contractor didn't call back. I call HD again and they said the same thing. I called 3 times during that week and no avail. Finally, on the following week, I called again and told them if they don't call back, I would need to cancel the service, HD finally called and told me that the contractor need to charge me $735 on top of the original $149 because they need to service the garage door and they sent me the revised invoice. I told them I would get quotes from other contractors to see if the extra service was necessary. I got a quote from another big company and they only charge me $230 for labor including delivery and removal. They installed the opener for me without any hiccup and no extra charge incurred.
I cancelled the service and return the garage opener to HD. I was greatly disappointed by this incident and hope my experience will help others to make a informed decision if they need installation service from HD.