Martino HVAC

Heating & Air Conditioning
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
97%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
123
1
1
Verified by HomeStars

Reviews for Martino HVAC

Average customer rating:
9.8 10 (154 reviews)

Sort by

Paul in Mississauga
2 reviews Mississauga, ON
10/10

On one of the coldest days of the year, our furnace broke. After lots of poor service from Reliance, our neighbour recommended Martino HVAC. Well, they actually recommended Prima Air, who has now part of the Martino Group of Companies.
Communications with Martino were very good: We started by submitting an inquiry on the website. That was followed-up by a friendly phone call, and then they paged someone to give us a quote on a Saturday afternoon!
The installers from Marino were clean, thorough, and did a really nice job installing a new, high-efficiency Goodman furnace. They even noticed an error in the installation of our Reliance Hot Water tank, and fixed it at no extra cost!

I don’t hesitate to recommend their services!

Was this review helpful?
Company Response

Thank you very much for your review Paul. This is a great review for prospective customers to read about the experience they can expect from Martino HVAC.

On the coldest day of the year when your furnace stops working is when you need your heating company to be there for you the most.

After reading this review, prospective customers will know they can trust that Martino HVAC is a company they can rely on.

Once again, thank you and we look forward to serving you again in the future.

Lorena in Toronto
1 review Toronto, ON
10/10

Had a tech come into our home after we bought a resale house to service our furnice. He was so knowledgeable and friendly and was able to answer any questions we had!

Was this review helpful?
Company Response

Thank you Lorena for your review. We appreciate it and are glad to hear you are happy with our service. We look forward to serving you in the future.

Nancy in East Gwillimbury
1 review East Gwillimbury, ON
10/10

Our home furnace broke down in October, I contact Martino according to
the information showing on our old furnace. JP from Martino Contractors sent the technician to find out the problem. based on the information provided by the technician, we chose to buy a new one in stead of replacing the heater exchange and JP quickly provided us fair prices for a new Goodman Furnace. After our approval new furnace was installed with the Ecobee 3 Lite in a few day as we requested and I was so happy our home was back warm.
Martino Contractor provided a very efficient service and also help us to get $250 OPA Government rebate.
I would like to recommend Martino for anyone who needs HVAC services.

Was this review helpful?
Company Response

Thank you Nancy for your kind words. Our goal is to always provide our customers with efficient, high quality service at a fair price.

Thank you for letting us know that you will recommend us to others. As a token of our appreciation, we will send you a gift for any referral that purchases one of our services or products.

Thank you again for choosing to do business with Martino HVAC.

vic8960
1 review , ON
10/10

It was actually information provided over the phone that assisted me in getting my furnace working again

They even followed up later to ask if it all went well

Was this review helpful?
Company Response

Thank you for your review.

We want to make sure all of our customers are taken care.

We look forward to serving you again in the future.

Shahid A. from Toronto
3 reviews Toronto, ON
10/10

Our Furnace broke down on Sept.28/2016. JP from Martino Contractors arranged Scott for diagnostic troubleshooting. As was uneconomical to repair JP immediately quoted very fair prices for a new Goodman Furnace. After our approval new furnace was installed on October 07/2016 to our fullest satisfaction. Warranty is 10 years with yearly
tune ups @ extra cost. JP helped us to get $250 OPA Government rebate.
This year tune up was done on October 16/2017. We also took advantage of the special promotion @ $100 extra cost and got the Ecobee 3 Lite with Wifi thermostat with $100 Enbridge credit. We got the best courteous, honest and timely efficient service from Martino Contractors.
I would strongly recommend Martino for anyone who needs their services.

Was this review helpful?
Company Response

Thank you Shahid for writing us a detailed review. We appreciate your feedback and your business and that you would recommend us to others.

If someone you refer becomes a Martino customer, we will send you a free gift as a token of our appreciation.

Once again, thank you and we look forward to providing you service in the future.

HomeStars in Toronto
1 review , ON
10/10

The staff at Martino Hvac are professional , courteous and always willing to help.
Kyle , one of their technicians , always services my HVAC equipment and gets it done right all the time, keep up the excellent work!

Was this review helpful?
Company Response

Thank you very much for your review and kind words about Kyle. We appreciate your business and will be sure to let Kyle know.

Happy Customer in Bowmanville
1 review Bowmanville, ON
10/10

On both jobs we had Scott who is very friendly, informative and patient with the services provided. He also takes pride on what he does & always cleans up after the job - you would not know that he was here. We are very happy customers!

Was this review helpful?
Company Response

Thank you very much for writing us a review. It makes us at Martino HVAC glad to hear back from our happy customers. Scott is a great technician who does great work. We appreciate that you noticed this and we will pass on your kind words to him. We look forward to working with you again in the future.

steve in Barrie
1 review , ON
10/10

I have had a service and maintenance contract with MartinoHVAC for over two years for my house air conditioning and heating systems. The quality of their service is excellent, and is reasonably priced. Their service technician is extremely knowledgeable, courteous and always on time for appointments. This fall MartinoHVAC serviced our gas fireplace and as expected did an excellent job. I fully recommend this company

Was this review helpful?
Company Response

Thank you for writing us a review Steve. We appreciate your feedback and letting prospective customers read about the service they can expect from Martino HVAC. Professional, knowledgable, courteous, and punctual are all the things our team stand by to provide excellent customer service.

We look forward to serving you in the future.

Francis in Vaughan in Vaughan
1 review Vaughan, ON
10/10

About a month, Jeffrey from Martino HVAC has done a good job for maintenance inspection since I got my new house from the builder. First, he checked the furnace to make sure it runs safe and efficiently. Then, he opened the HRV to make sure it is clean. He also went through my house to confirm the temperature is balanced. His service is great. He helped me to register the warranty and suggest different types of humidifier too. I would certainly recommend this company because their technician is so knowledgeable and pay attention to customer needs.

Was this review helpful?
Company Response

Thank you Francis for your kind words and feedback.

Great service and paying attention to customer needs is something Martino HVAC focuses on each and everyday. We are glad to hear you are happy with our service.

We appreciate you recommending us to others. If they decide to purchase one of our services, we will send you a gift as a Thank You.

We look forward to serving you in the future.

Thank you,

Martino HVAC

fryg24 in Oshawa, Ontario Canada L1H8B7
1 review Bowmanville, ON
10/10

We were hit with a sudden cold spell this October and unluckily our furnace did not turn on this fall. We called Martino and received same day service who diagnosed and fixed the problem in a matter of hours. With two young kids, it was imperative to have our furnace fixed that night. The technician informed us that the part was covered under warranty which was a bonus. Would highly recommend and use Martino again. Thanks!

Was this review helpful?
Company Response

Thank you very much for your review! Same day, emergency service is an important part of what we do and how we take care of our customers, especially when you have no heat.

Thank you in advance for recommending us to others. If they become a customer either from purchasing a new system or becoming a maintenance plan member, we will send you a gift as a token of our appreciation.

We look forward to serving you again in the future.

Martino HVAC

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Martino HVAC

Martino HVAC is a family owned company that supplies and installs residential HVAC equipment for new homes and retrofit applications. Martino HVAC have been in business since 1987 and our company has installed approximately 70,000 furnaces and air conditioners all across Ontario. As a testament to our culture and working environment, many of our employees have been with us since inception. Our dedicated staff has grown from 12 to over 52 employees in the last 25 years, with a recent expansion to the city of Ottawa. We are now serving customers in the Greater Toronto Area and the Ottawa Region.

Servicing:
_______________________________________

VAUGHAN LOCATION

150 Connie Crescent

Vaughan, Ontario

L4K 1L9
_______________________________________

STIRLING LOCATION

400 West Front Street Building 5

Stirling, Ontario

L0K 3E0

CATEGORIES
Heating & Air Conditioning and Fireplaces
SERVICES
HVAC Services
SPECIALITIES
HVAC design, service, and installations
WEBSITE
http://www.martinohvac.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
60
PAYMENT METHOD
Cash, Cheque, Credit Card (MasterCard or VISA)
MEMBERSHIPS
BILD, Renomark, HRAI, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.