Purisoft Water Solutions Kitchener

Water Filtration & Purification
Waterloo Kitchener ON N2G 2L3
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Water Filtration & Purification
Purisoft Water Solutions Kitchener
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97%

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Reviews by rating (past 12 months)
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Best of 2018 winner 4 timesBest of 2018winner 4 times

Reviews for Purisoft Water Solutions Kitchener

Average customer rating:
10 10 (79 reviews)

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Beth & Murray  in Fergus
Beth & Murray in Fergus
1 review Fergus, ON
10/10

Water softener purchase & installation

We went with Purisoft as found excellent reviews and were reasonably priced.
We called to inquire and found Lisa and Mike very helpful and pleasant to deal with.
Mike came to install the following week and things didn't go as planned. I really appreciated the extra effort Mike went to in making sure we got it installed that day even though it took longer.
We really love the soft water and no chlorine smell. Really makes a big difference.
We would highly recommend Purisoft Water Solutions.

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Company Response

We're glad that you are enjoying your new softener and thank you for the review!

CC
CC
1 review Cambridge, ON
10/10

Water softener install

We found Purisoft online, and based on the Homestars review, we decided to call them. From our first conversation with Lisa to the installation of our system by Mike, we were treated with respect and our business valued. They are very knowledgeable, honest and true professionals. We highly recommend them!

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Company Response

Thank you for taking the time to give us a review! It was a pleasure installing your water softener and it was great talking with you during the install. I wish you the best in your home renovation.

Private User
Private User
Private User reviews Guelph, ON
10/10

Great experience with water softener installation

I largely based my decision to go with Purisoft on these reviews. My experience pretty much reflects what already has been said in past reviews. Both Mike and Lisa were a pleasure to deal with. They are very helpful, knowledgeable and friendly (and not to mention patient!). I'm very happy with their service and have already recommended them to others.

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Company Response

Consistency and first class service is what we strive for. Thank you for the review!

Private User
Private User
Private User reviews Oakville, ON
10/10

Water Softener Install

Was knowledgeable, helpful and friendly. Did a great job installing the equipment. Would definitely recommend them to others. Pricing was also reasonable to others and doing it myself. Great job.

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Company Response

Thank you for the review!

Chris in Kitchener
Chris in Kitchener
1 review Kitchener, ON
10/10

Leaking water softener

Found Purisoft online and they had good reviews so I gave them a call. Spoke to Lisa and let her know our problem. She did a great job promptly getting me an appointment and called before Mike arrived to give me a heads up. Mike came in an found the problem after a couple minutes and had it fixed very quickly. He took the time to show me the problem, what had caused it and how he fixed it. If you are in the Kitchener area and need water softener solutions do not hesitate to call Mike and Lisa!

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Company Response

Hi Chris. The brine float assembly was originally installed incorrectly causing the brine tank to overflow. I'm glad your old softener was an easy fix. Thanks for the review.

Private User
Private User
Private User reviews Windsor, ON
10/10

Installation

Mike was a true professional. He showed up on time, was very knowledgeable, honest and went the extra mile to help us out.
I recommend him 100%, and would rehire him anytime.

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Company Response

Thank you for the review!

SIM in Cambridge
SIM in Cambridge
1 review Cambridge, ON
10/10

Product Installation

I am not surprised that Purisoft has 10/10 rating; they have a great product and excellent customer service. I would recommend them totally. Mike has been awesome; he took the time to explain everything we wanted to know and was very informative and knowledgeable. He is very professional and knows how the system works and makes sure everything is in perfect working order before he leaves your home.
Thanks again Mike, we will do business again.

Sim & Jay,Cambridge

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Company Response

We strive to properly educate our customers. There are never too many questions to ask. Enjoy your soft water!

J. L. from Waterloo
J. L. from Waterloo
6 reviews Waterloo, ON
10/10

Water Heater Installation

When you stumble across a company that has a perfect 10 rating on this site, it's easy to be skeptical. But in this case, Mike at Purisoft deserves each and every one of them.

My basement has a configuration that I wasn't even sure would be able to fit a water softener, but after an on-site quote, we were able to come up with a workable solution that would give me easy access to the brine tank and tuck the water softener out of the way.

Mike was very knowledgeable about his products and was able to answer all of my questions. He presented all options equally so that I was able to make a fully informed decision, yet was not pressured to choose one model over another.

The install was fast (~1 hr), and he was on time for the time we had scheduled.

All in all, well deserving of his perfect 10 star rating.

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Company Response

Thank you for the long review! We always strive to do our best. I'm glad we could find a configuration that worked for you.

Karen from Milton in Milton
Karen from Milton in Milton
1 review Milton, ON
10/10

Instalation of Water Softener

Lisa in the office was very knowledgeable and super helpful. She new what type of water we had and what type of water softener we needed. The amount she quoted me over the phone never changed even after they came to test our water. The install took just over an hour. We are super happy, our water tastes and smells so much better! Thank-you for doing such a great job! :)

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Company Response

Lisa is a customer service pro! Thank you for the review and we are glad you are enjoying your soft water.

Alex in Etobicoke
Alex in Etobicoke
1 review Cambridge, ON
10/10

Water Softener replacement

Very friendly from the beginning, all costs were outlined, no surprises. Mike was very friendly and explained the water softener system to me. I would recommend them!! The price was very reasonable, actually even more affordable than the other places I called. Thanks Mike and lisa!!

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More about Purisoft Water Solutions Kitchener

Purisoft Water Solutions is family owned and operated. Our family is committed to providing your family with pure, healthy, soft water. Our customers receive friendly, reliable and uncompromising service. We also offer free installation on all our products! Purisoft Water Solutions services a large portion of Central Ontario. With two ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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