Accurate Movers Toronto Ltd.

Moving & Storage
837 Roselawn Ave Toronto ON M6B 1B5
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Moving & Storage
Accurate Movers Toronto Ltd.
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Reviews for Accurate Movers Toronto Ltd.

Average customer rating:
9.8 10 (289 reviews)

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Private User
Private User
Private User reviews Simcoe County, ON
1/10

Move

Very unhappy with the service provided. Was quoted 4 hours, but the move took 12 hours (bill was 3 times what we were expecting). Several pieces of furniture were damaged, boxes were dropped. iPad ruined. Unprofessional in their interactions with us. Response to these complaints were accusatory in nature. Did not take any responsibility for the damaged items.

1 of 1 people found this review helpful.
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Company Response

Hello,

Homestars is a great platform where clients can take the opportunity to share their experience working with a specific company. Whether good or bad, it is great way to see how a business conducts themselves and to see what to expect if you are to use their services.

This platform for the most part is fuelled by subjective opinions while sometimes objective facts are disregarded. With this in mind, we will be posting our email correspondence so potential clients can get an idea of how our company operates so potential clients can make their own decision.

The email correspondence can be viewed in the following URL
https://www.dropbox.com/s/bnmhcqk4k0jmtvt/Accurate%20Movers%20Client%20Email%20Communication.pdf?dl=0

In regards to your concerns, I have responded to them below:

We had never quoted you 4 hours. In the email, it mentions we have a 4 hour minimum and 1 hour travel charge. The bill was much much more than your expectations as we ended up moving your friend as well who also had a 1 bedroom apartment. When you asked us to pick up the “boxes” from your friend’s house, we did not expect that we would be doing a whole other move (moving your friend’s apartment). We were under the impression that we were picking up a “few” boxes as you mentioned in your email. This unfortunately was not the case. Having several pick up and drop off locations downtown Toronto certainly adds to the moving time and in turn increases the overall moving costs.

In regards to the boxes, none of them were ever dropped, however some items fell through the bottom of the box as none of them were taped up. They were merely folded in and that is the reason why one of the boxes had items fall through the bottom and not dropped. This again slows down the process as the structural integrity of the box is weakened and stacking and moving boxes becomes a challenge. If an iPad was damaged inside a box, we unfortunately cannot be held liable as it is the client’s responsibility to pack boxes properly and with the proper packing materials.

In regards to damaged furniture, there was 1 piece that the crew did mention. It was the crown moulding on a bookshelf that was ready to fall off. It was a piece that was already loose and when the crew tipped the bookshelf over to move, it fell off. We do cover damages, but only if it is caused by our crews’ negligence which this was not.

You mention that the crew were unprofessional in their interactions but at the end of the move, you had tipped them $80 each which actually shows in my opinion, satisfaction with our service and shows great gratitude based on the amount you gave them. Subjectively, if it was me and I did not receive great service, I would tip very little or not tip at all as tipping in my opinion is based on the service you receive.

We understand that you feel that our responses are accusatory in nature, however we always use the facts and approach every claim without any biases in order to get to a reasonable conclusion and to be fair with our clients. Our clients are paramount as they are the driving force to our success, however, in this particular situation, we provided you services based on the information you provided us and because it had went longer than you expected, you felt that it was our fault. Had you notified us that we were moving 2 x 1 bedroom apartments, we would have been more than happy to make the appropriate changes to ensure a more efficient move. We do wish things could have gone differently and do wish you all the best.

Julia in Toronto
Julia in Toronto
2 reviews Toronto, ON
10/10

Great Movers!

Despite putting in a long and hard work day, the three man crew arrived with a cheerful attitude and immediately went to work carefully wrapping the furniture and loading the truck. The offloading of the furniture and other incidentals were equally well cared for at the delivery point. Each of the three crew members were polite and courteous and the job was managed in an efficient manner. Our impression is that Accurate's Moving is a highly professional company who places their customer's needs as a priority. We highly recommend Accurate's Moving to anyone who values old world pride and work ethics.

0 of 1 people found this review helpful.
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Company Response

Hi Julia,

Thank you for recognizing our hard work ethic and professional conduct. It was our pleasure and thanks again for choosing to move with Accurate Movers. Until next time. All the best!

J.K. in Toronto
J.K. in Toronto
1 review Toronto, ON
10/10

Storage and long distance move

I recently sold the home my husband and I lived in until he passed away a year ago. Kirill and Bill and the whole Accurate crew were so efficient in packing all my fragile things, they provided exceptional service and were very understanding when I had a few bad moments. They even went to pack up a storage room I had forgotten to tell them about and retrieved a briefcase after all my household items had been delivered to their warehouse for storage that I had forgotten to set aside so it would not go with my other things. In short, they went WAY above and beyond in service to me as I am very sure they do with all their customers. My furniture is set to be delivered to a new home in Ottawa in January, and I have no doubt the service will again be exceptional. I would recommend this company to anyone whether the move is local or long distance because they are worth every penny.

0 of 1 people found this review helpful.
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Company Response

Hi J.K.

Thank you for the recommendation. It was our pleasure and thanks again for choosing to move with Accurate Movers. Until next time. All the best!

paul e.
paul e.
4 reviews Toronto, ON
10/10

movers

it was the rainiest day of the year and the three man team showed up on time and did a great job. they were good natured helpful and easy to work with. i would highly recommend them.

0 of 1 people found this review helpful.
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Company Response

Hi Paul,

Thank you for the recommendation. It was our pleasure and thanks again for choosing to move with Accurate Movers. Until next time. All the best!

maalberga in Vaughan
maalberga in Vaughan
3 reviews Toronto, ON
10/10

Moving

The dudes from Accurate movers were on time and on budget. They were helpful, careful with our belongings, good humoured and worked super hard. All our stuff arrived safe and sound and we couldn't be happier. They were worth every single cent!

0 of 1 people found this review helpful.
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Company Response

Hi Maalberga,

It was our pleasure and thanks again for choosing to move with Accurate Movers. Until next time. All the best!

Genry in Toronto
Genry in Toronto
2 reviews Toronto, ON
10/10

Large move

Accurate Moving really earns their name. This was a pretty massive job - filled two 26 ft trucks to the roof from a home we'd lived in 16 years. Kirill came out and inspected everything...super nice and professional guy. Provided a detailed estimate with a range...after two long days of packing and a day of moving, the total job came in just under the low end of the estimate. If you can get Ted and Marco on your move, the guys are rock stars (Ted, literally is a rock star when he's not moving you) - after two days packing they felt like family and we knew we could trust them to make the move day go smoothly. Highest recommends for Accurate Moving, they'll remove some of the stress from moving your household.

0 of 1 people found this review helpful.
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Company Response

Hi Genry,

Thank you for making us feel like family. It was our pleasure and thanks again for choosing to move with Accurate Movers. Until next time. All the best!

Maggie from Toronto
Maggie from Toronto
3 reviews Toronto, ON
10/10

Great movers

Accurate Movers contacted me twice to confirm my move out date prior to their arrival. Kirill provided his estimate in advance based on his very reasonable hourly scale. The day of my move out, He was 45 minutes early and ready to work. Kirill and Paul worked well together with great concern and care for my belongings. They were very conscientious about not hitting the walls and scuffing the paint. Perfection! It was blazing, hot today and not once did I hear either one of them complain. They asked if I needed help moving anything around as I was arranging my things and asked at the end of the move if I needed additional help with anything. Paul even walked my 10' ladder to the loft i moved out of when I had every intention of doing so myself. I was impressed with their service, expeditious manner, friendly demeanor and professionalism. Would definitely recommend their services to my friends and associates. Kirill works hard as well as his employee Paul. I never met either one of them and found them on Homestars. I'm glad I called.

0 of 1 people found this review helpful.
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Company Response

Hi Maggie,

Thank you for your recommendation. It was our pleasure and thanks again for choosing to move with Accurate Movers. Until next time. All the best!

mylen.cristobal in Toronto
mylen.cristobal in Toronto
3 reviews Toronto, ON
10/10

Movers

The move went very well. I asked that being careful as opposed to speed was the priority of the crew. I had just renovated a new house and didn't want my stuff or my new place damaged. The crew worked at a steady pace and was very careful with our things and keeping the mess down even though it rained during the move. It took two trips with the truck because we didn't want to have to stack things too much and risk damage. More time, but well worth it. Thanks Accurate.

0 of 1 people found this review helpful.
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Company Response

Hi Mylen,

It was our pleasure and thanks again for choosing to move with Accurate Movers. Until next time. All the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Accurate Movers Toronto Ltd.

We have built our reputation serving Ontario for over 15 years!
Being announced as the Best Moving Company of 2013 we are
proud of what we do and continue bringing the best Canada moving industry can offer!

CATEGORIES
Moving & Storage
PRODUCTS
Moving, Storage, Assambly
SERVICES
Moving, packing, assembly, piano movers, cleaning, restoration, wrapping furniture, long distance moving.
STYLES
Accurate!
SPECIALITIES
Houses, Apartments, Businesses, Corporations,Pianos, File cabinets.
WEBSITE
http://www.accuratemovers.ca
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
60
RETURN POLICY
Services
PAYMENT METHOD
Cash, personal cheques
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
4 hrs
BONDED
Yes
PROJECT RATE
$100/hr
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Warranty on services provided
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.