I had purchased the Dealfind Voucher for Graham Services on Nov.4.11, paying $39 for 4 hours of wall-to- wall cleaning services. I followed the instructions stipulated in the fine print, and called Graham Services to book the appointment to redeem the service. It took me 5 phone calls and 3 unreturned voice messages just to speak to someone. The appointment was set for Dec.29.11, at 3pm. I was told by the person who booked with me that someone would call me the morning of the scheduled appointment, however no call was ever received. I took a half day off work on Dec.29th, to ensure someone would be home that day. Unfortunately, my time was ultimately wasted, as no one from Graham Services ever showed up, and my phone calls went unanswered, despite the claim on their website that there are customer service reps available to take calls 24/7. Finally, at 3:45pm, a whole 45 mins after the person should have been at my home, my phone call was returned. The person I spoke to had this to say: "I'm returning your call..." I said, well I have been calling to find out when the cleaning person is arriving, as I have been waiting for nearly an hr, and they are 45 mins late. She said to me, "well, we can't find him, we don't know where he is so...." I was stunned. I explained that I had taken time off work for this appointment, which was scheduled back in November, when I bought the voucher. She sighed, and said, " well, I'll have to reschedule your appointment, because we can't get in touch with our cleaner right now."
I was completely taken aback by this tremendous lack of concern and unapologetic disregard for a wronged customer, who was still being understanding and calm. I said ok, what days do you have available? She said, Dec. 31st, at 3pm. I said ok, please book that day. She said sure, and hung up!
On the day in question, I must say I had my doubts that this time they'd make good. It being New Year's Eve, I had many other important things to do than sit around and wait for someone who never intended to show up, so at 1:30 I called them to ensure they would 'remember' my rebooked appointment. Of course, no one answered my calls, and I left 3 voice messages detailing who I was, and the reason for my call. Finally, after my 4th attempt at calling them, someone answered the phone, and I explained that I had been calling to confirm that my RESCHEDULED appointment was being honoured as planned. The woman on the line confirmed the appointment, took my voucher number,and said that they couldn't get a hold of their cleaner (again?) and that she would have a project manager call me back...I said, why is that necessary, you just confirmed the appointment with me. She said, she didn't know where the cleaner was, and when they could get in touch with him, they'd call me back. 3pm came and went, with no one calling, much less arriving at my home, as they had promised. Another day wasted by this inconsiderate, unprofessional operation.
At this point, I am requesting a full refund, as I want absolutely nothing further to do with Graham Services. Obviously this was merely a cash grab on their part,and they had no intention of honouring the deal in the first place.