On Dec 20/2011, I purchased a deal voucher for $99 for Unlimited Driveway and Walkway Snow Ploughing Service Including Salting for the 2011/12 Winter Season from Graham Services ($639 Value).
Details of the deal: "Once voucher is redeemed your property will be scheduled automatically for snow removal every time it snows more than 3cm. Driveways and walkways will be salted after ploughing. Servicing locations in the Greater Toronto Area including Brampton, Oakville and Mississauga, inclusive of all surrounding small municipalities. Properties will be spot checked once a day. After you purchase your voucher, you simply register online at www.grahamservices.ca. After you are registered, Graham Services will show up at your home after a snowfall that is over 3cm. The average time frame for snow removal following a snowfall would be 1-3 hours. Cannot be redeemed before Friday, December 23, 2011."
I will confirm that: 1) I paid for the voucher on Dec 20/2011; 2) I redeemed my voucher on the Graham Services website as specified on the deal and I also called the company several times in attempt to verbally confirm, but no one answered; 3) my property is located within their specified perimeters, as per the map provided by the deal website; 4) I redeemed my voucher after the redemption date of Dec 23/2011. So, all the parameters at my end of the deal were complete and correct.
Yesterday evening, we received the first snowfall of the season. I measured the snow on my driveway at nearly 5 cm. NO ONE HAS SHOWN UP AT ALL, and it is now 28 hrs after the snowfall. I couldn't even shovel the driveway myself, as the snow has frozen over. I called Graham Services, and still no answer. I even contacted the deal website, who said they would attempt to contact Graham Services for me. No one got back to me. I am definitely not satisfied, nor would I recommend this unreliable company to anyone.