Granitec

Countertops
8001 Weston Rd Vaughan ON L4L 9C8
Write a Review
Write a Review
HomeStars  >  Countertops in Vaughan  >  Granitec
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

72%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Granitec

Average customer rating:
8.6 10 (8 reviews)

Sort by

ahmed in Concord
ahmed in Concord
1 review Toronto, ON
10/10

Kitchen Renovation

I was recommended by a neighbour to visit Granitec for a kitchen reno. When I went to their showroom, I was greeted with a very friendly and welcoming smile by their salesperson, Robin. She explained the processes and described the differences between natural and manmade stone. With that, we chose Frosty Carina Caesarstone Quartz (manmade). I gave them the layout of my countertop and within about 10 minutes, they had an estimate prepared for me. They offered a no-charge upgrade for my edging, which was great! After going to a couple other shops for pricing, this price was very reasonable and I signed the contract. It took about 3 weeks for the install as also included was the templater to come to my home which was done 3 days after I signed. I am SO pleased with the assistance at Granitec. Julie was also very pleasant to deal with and also smiled (which is rare these days). Thank you Granitec for making my kitchen, my dream kitchen! I will definitely be recommending you to my family & friends! (I have my sister-in-law ready to change their dreadful countertop ). Yay Me- I’m so happy!

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you Ahmed for your wonderful review. We take pride in our workmanship and our customer service. We are most grateful for customers like you who support our company. Thank you.

RNZ in North York
RNZ in North York
2 reviews Vaughan, ON
10/10

Granite Countertops

Julie was exceptionally helpful and very knowledgeable about the products. She patiently explained on company processes and timelines and I was happy to know there was a company that took the time to do that for me. Other than the overwhelming (yet exciting) experience to choose my granite, everything worked out perfectly.
Prior to Granitec, I went to 2 other fabricators and they were good, but Julie and the staff were better- Customer Service was definitely the deciding factor. Pricing was a little higher, but you get what you pay for.
All in all, I am so pleased, ecstatic actually, with my whole experience with Granitec. I couldn't be happier with my decision.
To anyone actually reading this, I highly recommend Julie and her staff at Granitec to make and install your countertop.

Was this review helpful?
Company Response

Thank you kindly for your glowing review. The growth we've experienced over the years is because of customers like you, who faithfully support our business. For that, we are most grateful.

I will be sure to pass along your kind words to our staff, including Julie.

Be well.

Sonia from Vaughan
Sonia from Vaughan
1 review Vaughan, ON
10/10

Kitchen countertop renovation

Wow great service with the girls at Granitec ! Julie and Diane helped me with my marble counters and gave me great advice... They even went the extra mile and helped me pick my backsplash and tile... I couldn't have done it without them. Very professional, workmanship was amazing and the installers were extremely polite and did a great job. My kitchen looks perfect and I couldn't be happier. I would recommend Granitec to all my friends and family.

0 of 1 people found this review helpful.
Was this review helpful?
Claudia from Milton
Claudia from Milton
1 review Milton, ON
10/10

Kitchen Renovation

I highly recommend Granitec Inc. Julie was very knowledgeable on the product and provided excellent advice on the design and colour for my kitchen making the whole process a pleasant experience. The installers were very friendly, quick and clean. The whole process from beginning to end was very enjoyable. I would highly recommend Granitec to my friends and family.

Was this review helpful?
Adam Kalpin from Richmond Hill
Adam Kalpin from Richmond Hill
1 review Richmond Hill, ON
10/10

Granite Counter Top

The staff made our experience very easy. Very knowledgeable, timely, accomodating and professional. Thank you to a great team for helping to make our remodel exceptional. What an amazing experience!!

Was this review helpful?
Company Response

It was a pleasure dealing with you both. You chose a beautiful granite color and your kitchen looks amazing!

Stefanie from Toronto
Stefanie from Toronto
3 reviews North York, ON
0/10

Installation of Quartz counter tops

Granitec installed Quartz counter tops in our kitchen. Things started well with Julie who is very nice and helpful. Adam, the guy who took the measurements however is rude and unfriendly. Frank, the installer, on the other hand is great. The main issues started when I observed that the countertop stained incredibly easy even from a glass of water sitting on the bench for a while (not even overnight). The stains were very difficult to remove to the point I asked Granitec to help. Frank came and was able to remove some stains but not all. Then Bob, the national technical advisor for Caesarstone, came and told me the reason why the counter top stained so easily was that Granitec coated it with wax which they are not supposed do to. The water reacts with the wax forming a ring around the glass. He got annoyed and said this is the reason why he has to make so many house calls. He was able to remove the wax which seems to have solved the problem of easy staining (beware that this changes the color slightly, the counter top is lighter now). However, now I can see whitish stripes on the counter top when the light shines in through the windows. One of them I could see before but not the others. I am thinking that the wax covered them up. I am still trying to resolve this issue but Caesarstone says this is not a material fault and Granitec tells me my issue is with Caesarstone. Generally, communication after we paid the deposit for the counter top has been terrible (before it was great). I had a hard time reaching somebody to schedule the installation and getting hold of Diana, who seems to be in charge of after sales issues, is incredibly difficult if not impossible. So far she has not returned any of my calls so I think we are stuck with the counter top now.

Review has 1 previous version
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Unfortunately this customer is having a problem with stains in her caesarstone. It has nothing to do with any wax we applied to the stone-the customer stained her caesarstone and there is not much that we can do about it as we have explained repeatedly on the phone to her. We have no idea how the customer could have stained her stone and Caesarstone is not taking any responsibility in this matter and simply putting the blame on us. This is a Caesarstone warranty issue and has absolutely nothing to do with our work. It is unfortunate that we get the bad review for caesarstone's problems.

Alison Hildebrand from Toronto
Alison Hildebrand from Toronto
1 review East York, ON
10/10

Kitchen Renovation

Julie from Granitec was hands down the most patient person I've ever worked with and was incredibly generous with her time, to the point of driving to meet me at the 'warehouse' of granite, quartz and marble numerous times over the course of six months while I made my mind up. In addition to knowing everything about the different materials, she has a great design sense and is focused on finding the best match for the client and the material/ color patterns. We just had the granite installed yesterday and could not be happier with it. Kudos to Julie and everyone at Granitec for their experience, professionalism and great customer service!

Was this review helpful?
Company Response

Thank you Alison you were awesome to deal with. It was a pleasure!

Stancy from Toronto
Stancy from Toronto
5 reviews Toronto, ON

First Review

9/10

Granite counter tops in kitchen and bathrooms

Granitec did a beautiful job matching the seams of my kitchen counter top. From the time the space was measured to the install date was less than 2 weeks.

Julie responded quickly to emails and the installers were meticulous.

(My only concern was the fellow they sent to do the measurements was rude to my cabinet installers and myself. I believe he is subcontracted by them though and not an employee of Granitec)

I recommend their work highly.

1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Granitec

Proudly family owned, Granitec, is an importer, fabricator and retailer of lavish granite, quartz & marble. We take pride in our countertops, vanities, bar tops and fireplace surrounds which emanates class, charm and elegance.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.