Stefanie from Toronto

Granitec installed Quartz counter tops in our kitchen. Things started well with Julie who is very nice and helpful. Adam, the guy who took the measurements however is rude and unfriendly. Frank, the installer, on the other hand is great. The main issues started when I observed that the countertop stained incredibly easy even from a glass of water sitting on the bench for a while (not even overnight). The stains were very difficult to remove to the point I asked Granitec to help. Frank came and was able to remove some stains but not all. Then Bob, the national technical advisor for Caesarstone, came and told me the reason why the counter top stained so easily was that Granitec coated it with wax which they are not supposed do to. The water reacts with the wax forming a ring around the glass. He got annoyed and said this is the reason why he has to make so many house calls. He was able to remove the wax which seems to have solved the problem of easy staining (beware that this changes the color slightly, the counter top is lighter now). However, now I can see whitish stripes on the counter top when the light shines in through the windows. One of them I could see before but not the others. I am thinking that the wax covered them up. I am still trying to resolve this issue but Caesarstone says this is not a material fault and Granitec tells me my issue is with Caesarstone. Generally, communication after we paid the deposit for the counter top has been terrible (before it was great). I had a hard time reaching somebody to schedule the installation and getting hold of Diana, who seems to be in charge of after sales issues, is incredibly difficult if not impossible. So far she has not returned any of my calls so I think we are stuck with the counter top now.