First Class Flooring

Floor Retailers
ON
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93%

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Reviews by rating (past 12 months)

Reviews for First Class Flooring

Average customer rating:
9.5 10 (33 reviews)

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lindalockett
lindalockett
1 review Toronto, ON
10/10

Bedroom florrkng

Very professional. No flaws in their craftsmanship! Very helpful about the next project for installation in livingroom.

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Company Response

Thank you Linda, we are glad that you are enjoying your new floors. We at First Class Flooring take pride in our client satisfaction. We are excited about your next project and look forward to providing and installing your livingroom floors. For any questions relating to your new floor maintenance, do not hesitate to contact us, and one of our Client Consultant will be happy to assist you.

heidi
heidi
1 review Toronto, ON
10/10

Replaced carpet with hardwood

First Class Flooring was reliable, flexible and did a great job on our floors!! Would recommend them 100% to others

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Company Response

Thank you, it was a pleasure working with you Heidi. We at First Class Flooring take pride in what we do. For any technical questions such as maintenance, do not hesitate to contact us. Enjoy your new hardwood. We look forward to your next flooring project.

Martha
Martha
2 reviews Vaughan, ON
10/10

Basement renovation

After months of looking around for flooring at other places we were not happy with the selections/quality and customer service. My brother recommended First Class Flooring and our search was finally over. We are so happy with the floor we selected and most of all the outstanding customer service we received from Sara. She is very friendly, welcoming and knowledgable. She exceeded our expectations from start to finish. We highly recommend First Glass Flooring they have a huge selection of great products. Thank you Sara for all your patience and recommendations. We will definitely be back as we will be renovating our main floor.

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Company Response

We are so happy for these kind words. Thank you so much. At First Class Flooring we strive to give our customers a different shopping experience. Our experience staff are always available for any technical questions. Sarah will be happy when she sees this. Enjoy your new floors.

8/10

Intalaltion

A good company we are happy with them. They work well and convenient, good treatment, good quality in materials, I hope that the good course of First Class is maintained. Thank you all

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Company Response

Thank you! It was a pleasure working with you and we look forward to helping you again.

info
info
1 review Toronto, ON
9/10

Flooring purchase

Excellent workmanship.veey professional.they really know there stuff.Always on the ball.Service with a smile.

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Company Response

Thank you, we are glad your enjoying your new flooring.

mountainwoodc
mountainwoodc
1 review Toronto, ON
10/10

Wood Flooring

They are very good. There service is very respectful and helpful. The prices are reasonable and affordable. I have been purchasing a lot recently. I would highly recommend.

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Company Response

Thanks, it's always a pleasure working with you. We appreciate your support. Can't wait for the next project.

1brasilnutt
1brasilnutt
1 review Caledon, ON
10/10

Main floor renovation

Sara helped me for months looking for a floor that worked in my house and was the style I was looking for...

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Company Response

Thank you for this great review. Sarah is one of our best and we are proud of our staff. Am glad everything worked out. Enjoy your new floors

MM in Toronto
MM in Toronto
1 review Toronto, ON
0/10

NOT first class

Very unresponsive. I emailed Sarah on Sept. 22, Oct. 10, Oct. 16, Oct. 24 and left a voicemail on Oct. 31 to follow up because there was a discrepancy between what we were billed and the floors that were delivered. I never received the refund. Worst customer service ever!

Very disappointed and definitely not first class.

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Company Response

Hello MM, we are very sorry to hear that you had a bad experience. We have since followed up on the sales discrepancy. We apologize for the delay in getting back to you as our accounts payable book keeper was on vacation for a little bit over a month. Since, we have resolved the issue and hand delivered a refund cheque to you in the amount of $45.48. Our goal is to service our customers to the absolute best of our ability and we hope that you enjoy your new floors. Thank you Mara, and once again we apologize for the delay.

saberyalireza
saberyalireza
1 review Toronto, ON
10/10

Floor

Hardwood installation for main floor and kitchen was very good. Especially the cutting around the area was very accurate.

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Company Response

Thanks so much for taking the time to post your review. We were very happy to have been able to assist you with your flooring needs. Our goal is always to provide A1 customer service to all our clients.

Michael G. in Etobicoke
Michael G. in Etobicoke
1 review Toronto, ON
10/10

Just excellent

I know this store for 6 years and all that time I was completely satisfied with the service and the products. It has very friendly atmosphere with the team of great personalities always ready to assist. The guys helped me to make the right choice of floor and accessories and I indeed feel satisfied with the purchases. So, every time I think about floor, I think about First Class Flooring.

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Company Response

Hi Michael, Thanks for taking the time to write this great review. Top notch client service is and will always be our number one priority. Our clients' satisfaction is of utmost importance to us. We are very happy that your experience with First Class Flooring was a pleasant one and that we were able to satisfy your flooring needs. Again, thanks for your business and keep enjoying your beautiful floors.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Class Flooring

First Class Flooring is a family owned and operated company that has grown into one of the most trusted flooring retailer in Canada. You will find our unrivaled selection of products from around the world in our showroom.

Established in 1986 by Mr. Johnson, First Class Flooring has supplied our loyal customers and commercial clients with the best service and products for three decades. We travel the world to bring you the finest collections of flooring and consistently have new stock arriving. This allows us to offer our retail customers, designers and builders an unprecedented selection of diverse products.

We sell across Canada and the United States and have extensive experience in the installation of hardwood for residences, offices and commercial buildings, hotels and retail stores. Our friendly and professional installers are up to any task. You can trust our experienced staff to provide you with top quality service – from planning and inspiring design ideas, to selection and expert installation. We handle the details, so you can focus on enjoying your beautiful new flooring.

Proper installation is essential for a floor that will look its best and stand the test of time. Whether a basic procedure or a special installation technique, our trained professionals will do the job right. We’ll install your floor professionally and back it with a written wear warranty and our exclusive Buyer’s Edge 100% Satisfaction Guarantee.

At First Class Flooring, we take great pride in offering our customers courteous service, sound product knowledge, uncompromising quality and value, and the widest variety of products anywhere.

CATEGORIES
Floor Retailers and Floor Laying & Refinishing
WEBSITE
http://firstclassflooring.ca
YEAR ESTABLISHED
1986
PAYMENT METHOD
ALL payment types Accepted.
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.