First Class Flooring

Floor Laying & Refinishing
Toronto ON M9V 2L6
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Reviews for First Class Flooring

Average customer rating:
9.4 10 (43 reviews)

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Christopher Seepe from Vaughan
Christopher Seepe from Vaughan
1 review Vaughan, ON
2/10

Great Product, terrible customer service, took advantage of fixed income seniors

We're two retired seniors who planned to replace our home floor but then COVID intervened and significantly impacted our financial position. We had submitted a deposit of $1,000 but later asked the company for a refund before taking delivery of the product. They ignored the first three emails and then it took 1.5 months and another eight emails before we saw the refund cheque. We several times asked for proof that the refund had been sent. Eventually they agreed to send us a copy of the cheque stub or some other indication of the date it was sent. They never sent it.

Worse, they replied on Oct. 02/20 with a very terse email, "It has been mailed.” However, when we finally received the cheque it was dated Oct. 05/20, three days AFTER the date it was supposed to be in the mail. And presumably it might have taken one or more days to get the cheque signed internally after it was created.

THEN they deducted a "re-stocking" fee despite the COVID hardships and their advance knowledge of our situation.

When we first sent the deposit, they processed the transaction in literally one day.

They appear to have a “first class” product, which is why we went with them in the first place even though their product is 30 to 50% more expensive than similar vinyl planking at Lowes or Home Depot. However, they have “last class” customer service and a mercenary business philosophy that reflects zero-sympathy for the consequences of the global pandemic, especially for seniors.

A company of this size should be ashamed.

0 of 1 people found this review helpful.
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Company Response

Thank you for your feedback. First and foremost, I would like to apologize on behalf of everyone here at first class flooring that you had a negative experience. I understand that two purchases were made for the same product. The first transaction- Dating June 17, 2020 to our knowledge from start to finish was satisfactory and at that time you had asked to set aside additional material for a second project. (the transaction to which you are referring) As store policy states, we require a deposit to hold material for any client. We did in fact receive a deposit to hold that material for you, which was an in stock promotional product, the deposit was placed to ensure the items were not sold to anyone else. The product sold to you was a vinyl made by TORLYS, which is far superior to a any vinyl flooring products offered at big box stores such as lowes, home depot etc. There are a number of factors which prove this to be true- including the fact the product in question has a microban feature which kills up to 99.9% of germs on impact and typically runs a cost of $4.89 retail. We sold this product to you at $3.29, which, is a significant discount.
With regards to the cancellation fee- It is clearly stated at on each invoice that there will be a cancellation fee of 10% not a “restocking fee”. We have been holding this material since June and there are costs associated with doing so, this policy covers those costs should orders be cancelled. First class flooring has a great amount of sympathy for each and every person and business impacted by this horrible pandemic and in no way do we intend to showcase that we are not. We are simply following store policy. I apologize for the delay in receiving your refund, however we are pleased to confirm that you have received your refund and hope to continue to do business with you in the future.

Geoffrey M.
Geoffrey M.
0 reviews Oakville, ON
10/10

Flooring repairs and installation

First class flooring was very professional from the beginning to the end of our project. They helped educate us on every step of the process, and excelled in customer service, and completion of the project. They’re attention to detail is second to none! We also really appreciated the care they took in our home and with our project! 10/10 will definitely recommend!

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Company Response

Thank you so much. We love to hear back from our customers. Our goal is to give our client a good shopping experience along side with the best product and services. Thank you again

Joe
Joe
0 reviews Vaughan, ON
10/10

Vinyl flooring

Best shopping experience I’ve ever had. Best showroom, best customer service and best product

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Company Response

Thank you very much for your feedback Joe. We specialize in all kinds of high quality flooring such as: solid hardwood, engineered hardwood, vinyl flooring, cork flooring and laminate flooring as well.

slymomo
slymomo
0 reviews Brampton, ON
10/10

Flooring, supply and installation

From the moment i walked into the show room i knew this was the place I will buy my floors. Ralph was very knowledgeable and took his time to educate me about my choices of engineered wood. I needed the project to be done in a week and they did not fail me. I got a free estimate in 24 hours and my project was completed within 5days under my budget. I will 100% recommend First Class Flooring.

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Company Response

Thank you very much for your feedback Mr. Ishmael. This is what we do with every customer and we'll always satisfied their needs. Enjoy your new engineered hardwood flooring and if you do have any other new projects, please do not hesitate to give us a call.

vivianshah
vivianshah
0 reviews Toronto, ON
10/10

Flooring.

They were able to do a section of the floor that was torn out look as if it never happened. Very impressed.

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Company Response

Thank you so much for your feedback Vivian, First Class Flooring pays close attention to detail for the best results!

Stk
Stk
0 reviews Toronto, ON
10/10

Entire 1st floor

Great service, great product and beautiful looking hardwood floors. Very happy with quality and result.

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Company Response

Thank you! It was a pleasure working with you to find your perfect flooring. Enjoy your new flooring and hope to see you again.

copotosi
copotosi
1 review Toronto, ON
10/10

Laminate flooring installation

The work was done in the way that we expected and we recommend the Company.

Joan is a person that fulfill was she promise and also has a very excellent customer service.

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Company Response

Thank you so much for those kind words. We are so glad you enjoyed your shopping experience with us. Enjoy your hardwood flooring.

AM
AM
2 reviews Toronto, ON
10/10

Supply flooring for new build

Was referred to first class by contractor.
Went to show room.
Knowledgeable and helpful staff.
Provided flooring sample for deposit.
After installation, we purchased touchup kit.

Very nice and easy to work with.

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Company Response

Thank you so much for those kind words. Enjoy your new Mercier hardwood floors. We look forward in assisting you with any future projects.

Antoinette, b.
Antoinette, b.
2 reviews Whitchurch Stouffville, ON
10/10

Living Room and Kitchen Reno

Joan was very helpful from the moment that I arrived. She’s extremely knowledgeable with product selection and was able to have my material available quickly to complete my project.

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Company Response

Thank you Antoinette, client satisfaction is critical for us and we want to make sure that each client leaves our showroom with a smile. I'm glad we delivered for you. Joan is an amazing Client Consultant. Please let us know if you need assistance with flooring maintenance. Enjoy your new floor and we hope to see you again.

Patricia
Patricia
1 review Mississauga, ON
10/10

Flooring Supply

Best service! They have such a gorgeous showroom and an amazing staff. I would highly recommend them!

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Company Response

Thank you Patricia. It was such a pleasure helping you. We take pride in client satisfaction. Please let us know if you will require assistance with maintenance. Enjoy your new floor.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Class Flooring

First Class Flooring is a family owned and operated company that has grown into one of the most trusted flooring retailer in Canada. You will find our unrivaled selection of products from around the world in our showroom.

Established in 1986 by Mr. Johnson, First Class Flooring has supplied our loyal customers and commercial clients with the best service and products for three decades. We travel the world to bring you the finest collections of flooring and consistently have new stock arriving. This allows us to offer our retail customers, designers and builders an unprecedented selection of diverse products.

We sell across Canada and the United States and have extensive experience in the installation of hardwood for residences, offices and commercial buildings, hotels and retail stores. Our friendly and professional installers are up to any task. You can trust our experienced staff to provide you with top quality service – from planning and inspiring design ideas, to selection and expert installation. We handle the details, so you can focus on enjoying your beautiful new flooring.

Proper installation is essential for a floor that will look its best and stand the test of time. Whether a basic procedure or a special installation technique, our trained professionals will do the job right. We’ll install your floor professionally and back it with a written wear warranty and our exclusive Buyer’s Edge 100% Satisfaction Guarantee.

At First Class Flooring, we take great pride in offering our customers courteous service, sound product knowledge, uncompromising quality and value, and the widest variety of products anywhere.

CATEGORIES
Floor Laying & Refinishing and Floor Retailers
PRODUCTS
hardwood Flooring Carpet Vinyl Flooring Laminate Flooring Tiles red oak white oak maple stairs
SERVICES
flooring sales hardwood installation laminate installation vinyl installations stairs installation sanding and finishing refinishing stairs refinishing floor repairs
BRANDS
mercier wood flooring vintage flooring preverco torlys biyork kentwood panaget devine fusion twelve oaks 1867 superior
SPECIALITIES
unfinished and prefinish hardwood in plain cut or rift and quarter cut
WEBSITE
https://firstclassflooring.ca
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
ALL payment types Accepted.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.