thanks for your review, it is encouraging and make us feel that we had accomplish our goals to serve our customers in the best way possible.
Integrity fence & Decks
We are very sorry that you feel in that way and thanks for bring the issue to our attention , we can assure you that we try always every possible way to satisfied our customer, unfortunately there are issues that are out of our control, When a customer have an issue, we send a carpenter or representative ASAP to check the nature of the issue and if is in our hands to help we always glad to help, in several occasions we had repaired and helped with issues not even covered in our warranty and only motivated for our strong commitment of excellent customer service. Our apologize if we could't help you.
We are shock to see comment like your merely because your description of how the project was handle is way far from the way that we handle our projects. We enjoy of an excellent reputation in the field because we think that beside the affordability and workmanship which is very important, what it make a real different and make us stand out is our customer service starting from the receptionist who answer our customers calls to the carpenters who perform the job, we treat our customers with respect and value their opinions, We approach always our customers in a professional way with no pressures taking the necessary time to make clear all their concerns and we are open to suggestion to improve our business. After all is thanks to you, our customers, that we are one of the leader companies in the field. Our apologize is we were not able to satisfied your need in a better way.
Integrity fence & decks
Thanks for your review, Sharing the experience you have with our company help other future customers to make their decisions and help us to improve our service.
Integrity fence & decks
