Integrity Fence & Decks

They installed my fence in late 2011 in Maple. The first issue was that they destroyed the grass around the fence areas and seemed to use my backyard as a common walking area so much of my grass was damaged. Darwin, who is no longer with the company I'm told, promised it would be fixed in Spring 2012. Despite MANY calls, this was never done. They actually never returned ONE phone call last year.

Now, I've noticed several of the posts have very large cracks. Obviously, some cracking does occur but the cracks in some of my posts are VERY large and wide. The company refuses to come check it out nor do anything about it. Alex, the "project manager" of Integrity Fence responded to an email telling me, based on pictures I sent, that I should not worry as I will be able to enjoy my fence for another 10 years.

He says they offer one of the best warranties in the market. Easy to say that when you won't follow through with customer requests to look at the fence. You can have a great warranty but if you won't follow through with it, it means nothing unless the person chooses legal action.

My guess is that they used sub-par materials which may not be treated all the way through which is what is causing this damage. Sadly, I don't know for sure.

What I do know is their customer service is horrible and they never fixed my grass as promised. I'm told they made a similar promise to a neighbour and didn't follow through. They should definitely remove the word "integrity" from their company name.

Buyer beware

We just got a fence for our backyard and after getting quotes from several companies we decided on integrity. They were very reasonable and good people to deal with. The project was completed on time and I was happy with the final result. I would use them again.

These guys were very easy to deal with. I am not an expert at all, but it seems like they had good workmanship. Also, we didn't have to pay until the work was complete, which was good.

I want to thank Integrity for a job very well done. A really great company to deal with from start to finish. This is the 3rd fence project I've been a part of in 10yrs. The sales guy was one of most knowledgeable and the builders were the hardest and fastest crew I have ever witnessed. The sight was clean, their rate was fair and the street was glad we chose this company. We had our project of 38 homes of 40' to 50' lot properties fully completed in 2wks.
thank you guys.

Great bunch of guys, showed up on time. Kept the area very clean and tidy, would use integrity fence anytime. Great jpb guys !!!All my neigbours across the road came over to see the new fence line, they were so impressed they signed them up to do their fence line too.