They installed my fence in late 2011 in Maple. The first issue was that they destroyed the grass around the fence areas and seemed to use my backyard as a common walking area so much of my grass was damaged. Darwin, who is no longer with the company I'm told, promised it would be fixed in Spring 2012. Despite MANY calls, this was never done. They actually never returned ONE phone call last year.
Now, I've noticed several of the posts have very large cracks. Obviously, some cracking does occur but the cracks in some of my posts are VERY large and wide. The company refuses to come check it out nor do anything about it. Alex, the "project manager" of Integrity Fence responded to an email telling me, based on pictures I sent, that I should not worry as I will be able to enjoy my fence for another 10 years.
He says they offer one of the best warranties in the market. Easy to say that when you won't follow through with customer requests to look at the fence. You can have a great warranty but if you won't follow through with it, it means nothing unless the person chooses legal action.
My guess is that they used sub-par materials which may not be treated all the way through which is what is causing this damage. Sadly, I don't know for sure.
What I do know is their customer service is horrible and they never fixed my grass as promised. I'm told they made a similar promise to a neighbour and didn't follow through. They should definitely remove the word "integrity" from their company name.
Buyer beware
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- Follow through with their promises, use better materials, and don't trample on people's properties without fixing the areas damaged.
- Any advice to offer fellow homeowners facing a similar project?
- Beware of this company but do the proper research. Don't simply agree to a company because others on the street want to use them.