Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Heating & Air Conditioning
Reliance The Furnace Company Edmonton
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85%

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Reviews for Reliance The Furnace Company Edmonton

Average customer rating:
8.8 10 (590 reviews)

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Helen in Fort Saskatchewan
Helen in Fort Saskatchewan
0 reviews Fort Saskatchewan, AB
2/10

False Advertising

When I signed up for the service contract, the advertising makes it appear that one should expect speedy service when in trouble with my furnace. I have not had this experience. Twice my furnace has broken down, in January both times. When I called for a service repair I had to wait 2 days the first time. It was -30C, and since we live in a very cold climate, I had to find a private person to temporarily fix it until the reliance technician appeared. It seemed that the lady that took my call, who lives in a warm climate, could not understand this. Then again, I woke up to a cold house on January 1st, . I called the reliance company and again they booked my service for over 24 hours later. We are thankful for the mild weather, as would have been a huge concern otherwise. We are seniors and need to look for ways to manually heat 2 rooms so we can live in it. It seems a private company would be more prompt in a service call. It is disappointing as I pay monthly, for what is suppose to be a piece of mind and no stress for us . Definitely would not recommend this company.

Approximate cost of services:
$300.00
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Company Response

Very sorry to hear about this experience. If you have any other questions or concerns please email me with your account details. jdeboo@reliancecomfort.com -Jessica

Joe in St. Albert
Joe in St. Albert
0 reviews St. Albert, AB
1/10

Least reliable company I've dealt with in decades!

Reliance installed my new furnace on September 27th, but were unable to complete it. They lacked a chimney insert as required by code, had cut and left open holes in our ceiling to vent the furnace, and installed the very basic thermostat they told me was necessary. They promised to return "next week " to remedy the deficiencies.
We're now six weeks later, and nothing from Reliance. In response to my repeated requests, nothing!! I'd like the chimney insert installed to meet code, the holes in the ceiling covered as they are ugly, and my Nest thermostat reinstalled. Their basic unit is little more than an "on/off" switch.

Approximate cost of services:
$8,100.00
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Company Response

I’m sorry to hear about your disappointment Joe. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

Leonard in Leduc
Leonard in Leduc
0 reviews Edmonton, AB
10/10

Hot Water Tank Installation

I am very satisfied with the installation. The technician was very knowledgeable and professional. He was punctual, meticulous and answered all my queries in detail.
I have no hesitation in giving 10/10 to the work and recommending the company

Approximate cost of services:
$2,410.00
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Company Response

Thank you for choosing Reliance Leonard! We appreciate you taking the time to share your experience with us.- Gemma

Unhappy customer in Sherwood Park
Unhappy customer in Sherwood Park
1 review Edmonton, AB
10/10

AC installation

Very professional, prompt and respectful staff. Highly helpful in showing us how to use our new system.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for choosing Reliance! We appreciate your valued feedback and review. - Gemma

Cynthia in Toronto
Cynthia in Toronto
1 review Edmonton, AB
10/10

First time customer

The installation team showed up on time and explained everything in details. They were able to explain everything along the way and showed me whats happening. They ensure I understood everything before leaving. I truly appreciate their professionalism.

Approximate cost of services:
$13,000.00
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Company Response

Thank you for your kind words Cynthia. We appreciate you choosing Reliance Home Comfort. - Gemma

sully414
sully414
1 review Edmonton, AB
1/10

Furnace, air install

Had furnace air install in May. Has failed city inspection twice still waiting for fix in August. No return calls from anyone anymore save your $ go with someone else, period.

Approximate cost of services:
$9,500.00
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Company Response

I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

Private User
Private User
Private User reviews Edmonton, AB
10/10

Air Conditioning

Just wanted to say that this company is awesome. They were friendly, considerate, for both the sales and installation team. My father had them in last year, for the same service and it was excellent service both times. I would recommend them to everyone.

Approximate cost of services:
$5,700.00
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Private User
Private User
Private User reviews Edmonton, AB
0/10

Save yourself the headache

Please save yourself the pain. I had purchased a 3 in 1 UV sterilizer and an AC from this company. The were supposed to install on a Friday. I was informed by the tech that the electrician would be coming back to finish their part of the Install on Saturday. No one came, no one would call me back except for Service people in Ontario. I was told by service that I would be receiving a phone call in an hour from someone in Edmonton where I am located. I was never called. I had to hire another contractor to take over the permit and finish the job. Reliance also damaged my home. I had water leaking from the hole they drilled in my house onto my electrical panel. The Ontario service people did try to help me but no one in Edmonton would do anything.

Approximate cost of services:
$10,000.00
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Company Response

Very sorry to hear about this experience. Can you please email me with your account details so we can follow up on this further. jdeboo@reliancecomfort.com Thank you, Jessica

Private User
Private User
Private User reviews Edmonton, AB
10/10

Air conditioner and furnace service

Great service from Jason. Arrived on time and did a great job! Reliance has always provided great service!

Approximate cost of services:
$10.00
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Company Response

Thank you for the wonderful review! We are thrilled that we continue to provide you with great service.

Carla in Edmonton
Carla in Edmonton
1 review Edmonton, AB
10/10

Plumbing Repair

Our basement flooded! We were told why and how to prevent it again. They fixed it right!

Approximate cost of services:
$130.00
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Company Response

Thank you for choosing Reliance Home Comfort for your plumbing repair Carla! - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance The Furnace Company Edmonton

At Reliance The Furnace Company, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance™ - The Furnace Company has been delivering high quality home comfort products and services to the Edmonton market for over 10 years. We were the first Lennox Premier Dealer in Edmonton and are the only Capital Region based dealer to have won the prestigious Dave Lennox Award, as one of the Top 25 Dealers in North America out of over 6500 dealers. Now part of the Reliance™ national network, we bring over 40 years of experience with a full service of heating and cooling solutions, ranging from sales and service, financing to rental options. This means you can trust that Reliance™ - The Furnace Company will be here for the long haul and continue to offer you the same exceptional service our customers have come to expect.
When you choose Reliance™- The Furnace Company, you’re choosing one of the largest HVAC providers in Canada, with over 1.2 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year and one of the largest networks of licensed technicians in Canada.
After all, we believe you are buying much more than home comfort equipment, you’re buying a relationship. As you can see, it really is all about you! Your satisfaction is our top priority.

Some services that we offer are, Furnaces, Air-Conditioners and Water Heaters

Our Mission:
We provide our customers peace of mind. We take the risk out of products and services that are essential to their lives and businesses. We make it easy.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Solar Panels, Solar Water Heating, Water Filtration & Purification, and Plumbing
PRODUCTS
Furnaces, Air-Conditioners and Water Heaters
BRANDS
Lennox, RHEEM, Enviro-Sense
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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