Reliance The Furnace Company Edmonton

Reliance installed my new furnace on September 27th, but were unable to complete it. They lacked a chimney insert as required by code, had cut and left open holes in our ceiling to vent the furnace, and installed the very basic thermostat they told me was necessary. They promised to return "next week " to remedy the deficiencies.
We're now six weeks later, and nothing from Reliance. In response to my repeated requests, nothing!! I'd like the chimney insert installed to meet code, the holes in the ceiling covered as they are ugly, and my Nest thermostat reinstalled. Their basic unit is little more than an "on/off" switch.

I am very satisfied with the installation. The technician was very knowledgeable and professional. He was punctual, meticulous and answered all my queries in detail.
I have no hesitation in giving 10/10 to the work and recommending the company

Very professional, prompt and respectful staff. Highly helpful in showing us how to use our new system.

The installation team showed up on time and explained everything in details. They were able to explain everything along the way and showed me whats happening. They ensure I understood everything before leaving. I truly appreciate their professionalism.

Had furnace air install in May. Has failed city inspection twice still waiting for fix in August. No return calls from anyone anymore save your $ go with someone else, period.

Please save yourself the pain. I had purchased a 3 in 1 UV sterilizer and an AC from this company. The were supposed to install on a Friday. I was informed by the tech that the electrician would be coming back to finish their part of the Install on Saturday. No one came, no one would call me back except for Service people in Ontario. I was told by service that I would be receiving a phone call in an hour from someone in Edmonton where I am located. I was never called. I had to hire another contractor to take over the permit and finish the job. Reliance also damaged my home. I had water leaking from the hole they drilled in my house onto my electrical panel. The Ontario service people did try to help me but no one in Edmonton would do anything.

Great service from Jason. Arrived on time and did a great job! Reliance has always provided great service!

Our basement flooded! We were told why and how to prevent it again. They fixed it right!

I just got new furnace installed and after a month, it makes really loud noise when the heat started which wakes up all my family.

New furnace and air conditioning installed in 2016. The installation went very well and we were pleased with the work. We have a maintenance plan for both units . Fast forward to 2019-2022 it has become more difficult to schedule routine maintenance for both units . I have called ahead and the lead time for routine maintenance is three months . Recently an appointment was cancelled by RELIANCE and i was advised that i would have to wait another three months . This has potential to impact the warranty of both units . Something has changed with Reliance as follows.
There is no longer any contact with the SERVICE MANAGER to discuss issues . Increased difficulty to schedule routine maintenance .
The reviews star ratings are falling which has been my experience also . In summary there is a reason behind the fall in star ratings