A major component of my 13 year old furnace failed and the cost of repairing it was going to be about $4,500.00. It only made sense to
replace the furnace as well as my aging air conditioner.
After learning as much as I could about these components, I proceeded to arrange for 3-4 quotes. The quotes were close but I
soon learned that several of the companies provided incorrect
information as to my needs and were reluctant to provide me with
sufficient detail for me properly evaluate the proposed installation.
Boris, the President of Cozy World came to our home and spent nearly an hour educating me on what is and what is not important
when it comes to choosing the brand of a product and the installer.
I was amazed at the number of shortcuts an unscrupulous installer can make in order to lower the cost of the quote.
Boris and i exchanged dozens of E mails in which he answered all my detailed questions especially those related to how to properly
match a furnace with the proper air conditioner to obtain maximum performance and maximum energy savings. There was no pressure whatsoever put on me to purchase anything. He went as far a providing model numbers and specifications for the furnace, A/C, and humidifier .
There was such a contrast between Boris's approach and that of the
other installers that I felt confident that Cozy world valued its reputation and had a genuine desire to provide a positive customer
experience from start to finish.
My hunch was right. The installers were punctual, tidy, knowledgeable and very professional and within a few short hours
a very quiet furnace and air conditioner were, with the help of a Smart thermostat were fully operational.
These energy efficient units were eligible for rebates from 4 different sources. Boris arranged for all the paperwork related to these rebates to be processed.
I asked Boris how quickly his company can respond to an emergency furnace repair. He replied " I have never had a customer have to go to bed in a cold home" . Cozy Word has earned my trust and it will
earn yours. This company is interested in quality installations and maintaining happy customers. See for yourself