5 Star Cleaning

What a nightmare? When you are on vacation and you hear your house is flooded. We were out of town when my Mom called me about the July 8 Toronto storm and our flooded basement. So my mom saw Five Star Flood Emergecy crew in our street dealing with other people's flood. She talk to Bob and explained the situation and Bob was nice enough to come and give her estimate. So after talking to Bob myself over the phone and going online checking their web site and reviews I gave him permission to take care of that as well. My mom was there on my behalf, they did an amazing job by the time we were back everything was back to normal. I would like to thank Bob again and again for trusting me over the phone and doing such an great job in my basement. We would for sure recommend them to others. Thank you so much Five Star Emergency crew.

Bob was very quick to respond to my online inquiry. He called me right away for details. He was so polite and patient in listening to my concerns and address all of my questions. His crew arrived ontime as planned and very professional, they were ready to work. They took out the underpads, dried the basement and installed new carpets, clean our carpet plus disinfecting and deodrizing them. We were very happy with their great services. We recommend their services to others. Thank you Bob and your very hardworking and nice crew.

After the heavy rains that recently flooded so many basements in the city, I called many companies for emergency water service, and it was only Bob who answered his phone and came to my house the same day. Bob and his crew assessed the situation and took a very responsible approach to take away the damaged under pad, carpet, baseboards and dry wall. Everything was cleaned up, deodorized, and dried out. Bob worked into the evening and came back on the weekend to make sure everything got done. My insurance company quickly approved all the work that Bob did. Bob and his crew are professional, pleasant, and care about helping to solve the problem. Before Bob left, he put a tarp over all my contents in the basement to help keep them clean when the restoration work starts. I highly recommend Five Star Carpet Cleaning as a reliable and professional company that does great work.

Lisa was very understanding to my concerns with the condition of my rugs. She followed up with a phone call and was a pleasure to deal with. Thanks again for your help.

Our basement was flooded after the Storm about 2 weeks ago. Since we never had any flood experience, We thought it is just the water from rain and it is clean. We tried to dry mannually,as much as possible and let it dry naturally. After few days we noticed our basement carpets smells bad, So I got Five Star Cleaning comapny on Homestars site and based on their great reputation and reviews asked them to come and clean the carpets. Bob came in, He checked the moisture and showed me that my wall, carpet , behind baseboards were wet, we need to take underpads out and install new one, dry the basement, then clean the carpet, disinfect and deodrize it, So, We agreed to go a head with their services. So, They were busy with all of that for 3 days, Now my basement is clean, fresh, no smell, I don't have to worry about the mould formation. What I learned from thisexperience, we have to leave any job to its professional in first palce to prevent further damage and cost. I could have paid less if I called them very first day?
I would like to thank Bob and his crew for their very nice and outsatanding water damage servcies.

What a great professional rug cleaning services I got recently by using Five Star Rug and Carpet Cleaning. I needed to professionally steam clean my over sized hand made silk persian rug that I love it dearly. But I could not just trust any company to clean it for me in case they mess up the colour or my rug. I was asking around until one of my client told me about Five Satr Cleaning Company. I checked their web site and after seeing their excellent customer reviews and satisfactions, I decided to call them. I am so happy I did. I was treated with five star customer services. They picked it up and delivered it free, I had my rug in 5 days very clean, fresh and in perfect condition. I would like to thank specially Bob and his techinician Moe for such a wonderful rug cleaning services. Keep up the great work. Now I know who to call for all of my steam cleaning needs.

I found Five Star Rug and Carpet Cleaning on HomeStars, and let me tell you their customer service and quality of work is EXCELLENT!! They also cleaned my parents upholstery and were very professional and did a fantastic job! I DEFINITELY recommend Five Star for your cleaning needs. THANKS BOB!