5 Star Cleaning

We would like to thank Bob and his helpers for doing a very good job in cleaning and scotch guarding our furniture s recently. We just moved to new place and we wanted to clean and scotch guard our sofa sets, chairs . We called Five Star cleaning based on their online great reviews and customer satisfaction, Indeed, they were very nice people to deal with, Bob was very polite, very caring and professional with great attitude. We were happy to deal with them and liked their customer services. We already recommend them to our family and friends.

Thank you so much Bob and his helper for wonderfully cleaning my 3 rugs and repairing beautifully one of the fringes that has been damaged by my cat. I was very happy with their great customer services from my e-mail inquiry until they delivered the rugs to me. The pick up and delivery was free and ontime as promissed. I could not ask for any better services. I am for sure going to recommend their very profassional and great services to others. Thank you guys,.

We Called Five Star cleaning to do our sofa set cleaning and scotch gaurding them. My mom gave me a rug that also needed cleaning and scotch gaurding as well. This rug was so precious and had lots of good memories within family. So I wanted to make sure it gets clean properly. They gave us estimate over the phone, we agreed for them to come in the next day, They were ontime and very prepared to work. Bob was able to clean them and got rid off all the stains and pet hairs from my sofas. He promissed to give me the life time free scotch gaurding for these sofas as long as I clean these sofas by their company. They were very professional and efficient in their job. Their customer services were great. I will gladly recommend them to others.

We ended up with a wet carpet during the July 8th storm. I wish, I had called Bob right on that day; since he explained to us that we could have saved the carpet if they came right away. When they came, they checked around and explained the work; then cut the drywalls, and set up the machines for a 72-hour drying process. I recommend their services.

We had our carpets and ducts cleaned but are not happy with the service. The price quoted for carpet cleaning doubled when Bob arrived. Reason given for higher price is "additional" disinfecting, etc. but we felt price was increased because they knew we were in a time crunch to have carpets cleaned. In addition, there was a large stain on our carpets that was not completely removed. "Duct cleaning" just consisted of vacumming and "disinfecting" each of our vents, not the entire duct system from the furnace. We felt the duct cleaning was inadequate and misleading. If you are not a proper duct cleaning company don't advertise that you can provide the service.

Dear Lisa, I do not appreciate the tone of your response. I did get your constant phone calls and voice messages at very inconvenient times. I have not had a chance to get back to you nor do I have any desire to at this point. Yes, we did agree to the services and paid for it in full, however, in hindsight we realized that the duct cleaning was not up to industry standard and we could have gotten proper duct cleaning for a similar price from other companies. Your technician told us that your methodology of "cleaning" was better, but we realized that was not true. They also missed a few vents and carpet stains. I am really busy and it is not a priorty for me to respond to you. I felt compelled to write this review only for the benefit of other users on Homestars to share my experience, not to get any benefit from it. If I had wanted a response from your company i would have contacted you before the review. Please stop harassing me with the constant phone calls as I do not want to deal with your company any further at this point. Thank you.

I live in a town house that has four flights of stairs with light coloured carpet. The stairs get a lot of traffic and we have a dog that brings in dirt and has puked all over the carpet numerous times. Five Star was able to get out all of the stains and the carpet looks like new. It is a completely different colour. I would highly recommend using them.