5 Star Cleaning

What a true nightmare to wake up to a disaster due to flooded kitchen and water running from kitchen floor to basement,... !!!

Apparently our frig was malfunctioning due to water purifying system in there, causing water to flood out in our house. As soon as I saw this, I got online to get professional help, I knew I could not in any way handle this. I Google searched and came across Five Star 24/7 Emergency, I gave them a call with no hesitancy, Bob was very quick to respond to my call at 6:30 am or so. He told me what to do to stop further damage until his crews gets here. They came in less than an hour, they quickly started to work very prepared and professionally. So, I did not have to take a day off, while they were working. They managed to clean, dry and fixed the damage areas in 5 days. My adjuster was very happy with their services, I had no problem to get my cost back from insurance company. I would like to thank Bob, and his crew for such an professional, dedicated and excellent customer services. We will for sure use their great services in any other areas for sure, we strongly recommend their services to others in need of emergency services. Thank you guys, keep up the great quality work,

I had a great experience with Bob and his team. They worked very hard and they were very courteous and very professional. I strongly recommend them and I for sure use the same company when I need help with my carpet or other services they offer. Good luck.

I was looking for a professional carpet cleaning service and came across Five Star on the trusted HomeStars website. What impressed me the most was that they had taken time to reply to client's comments on HomeStars, a true appreciation for business.
I had called a couple other places, but found Bob and Lisa to be genuinely warm and easy to speak with as well as very fairly priced. They have serviced multiple properties for a Property Management Company I work with, and their service has always been great. They have come through on very short notice, their email response time is very prompt, their pricing is more than reasonable, and they go out of their way for customer service. I will gladly continue to use Five Star Rug and Carpet for my professional carpet cleaning needs.

I called Five star after calling another company called Soft Surfaces and getting a luke warm response from the ownwer/mgr.
we had a sewage back up in our basement that ran out on to the carpet and saturated part of the underpad as well.
Bob Geran advised me what he was going to do and was there the next day to replace the damaged underpad, clean and deodorize the carpet and restretch it back to the wall and even cleaned the stairs leading down to the affected area.
He was able to save the carpet from being replaced and it looks like new again. Great customer service, we were so impressed by his efforts that we gave him 6 area rugs that were sitting in storage that belonged to my wife's late mother and needed some repair as well as a thorough cleaning.
He brought the area rugs back a week later and did a great job on the repair and cleaning of them.
They are all back in use in different areas of the house and they look fantastic!
Great customer service and I will definitely use his company again.
thank you Bob for all your help in solving our problem with the basement flooding.

Emergency Water clean up
Abbas from North York, Toronto 1 | North York Location | Oct.16, 2013
10
Recently, I had a flood in my main floor washroom. Water not only damaged the washroom that the flood was in, but it started leaking to the basement. Immediately, I picked up the phone and called several companies for emergency water clean-up service. Luckily, in my horrific situation, one company - 5 Star - amongst all was helpful enough to come to my house the same day of the flood. Bob and his crew took care of the situation responsibly and with confidence. I was amazed at their performance in such short notice and they were done their job in a short amount of time. They took away the damaged under pad, carpet, baseboards and dry wall professionally.
Everything was cleaned up, deodorized, and dried out. Bob worked into the evening and came back on the weekend to make sure everything got done.
My insurance company quickly approved all the work that Bob had done. He and his crew are professional, pleasant, and care about helping to solve the problem. Before Bob left, he put a tarp over all my contents in the basement to help keep them clean when the restoration work starts. I highly recommend Five Star Carpet Cleaning as a reliable and professional company that does great work.
Thanks a lot Bob.

Leaking problems and damage on bathroom and family room ceiling

We had couple of aresa of our bathroom ceilings and family room that got damaged by leaking and needed to be fixed, and find the source of leaking. Bob was able to tell us exactly what was happening. We called Five Star Cleaning on homestars. Bob responded quickly to our e-mail respond and made appt later that day. He came in ontime with two technician, after estimate and inspections we agreed to proceed with the services. They were puncyual, professional and very caring towrads our concerns. We were very happy to do business with them and were also happy with he very clean and through job. No more leaking problem since and it is hard to say which part has been fixed. We recommend them to others.

I have cats and dogs, and needed a thorough cleaning of my rugs and sofas both upstairs and downstairs. The FIve Star Staff were very courteous, professional and efficient at their work. I would highly recommend them.

I found the company online. My baby is coming back to play on our basement carpet next month. They did a deep and good cleaning.
I will go for them next time~