Gienow Renovations

ordered new windows and doors for my nearly 45 yr old townhouse. Added 3 new windows (with approval) and a fantastic door.

Work was done on time and they did a great job overall.

The door - most difficult part of the project was done well by Alexey Kuzmin & Andrey Kolganov - both were here for nearly 7 hours working on the install.

We required a custom built replacement window for our kitchen due to odd sizing and an unforgiving exterior finish. We called around and spent lots of time on the web searching for a good mix of quality and price.

Waylon came by to do a home estimate and we were very happy with the sales approach. He was informative, answered our questions and was not pushy at all. We reviewed the quote and called a few weeks later to order and Waylon returned for final measurements.

The window was ready on time and available for pickup (I installed the window myself). When we picked it up, we tested the vertical sliding mechanism and heard a metallic pop. One of the springs had dislodged and twisted. We called Gienow and they sent somebody out to make a two minute fix and so far it seems fine. The window itself looks like the frame was used as a workbench as it has many scratches and is marred, however, it will be covered with trim. When paying $550 for a single window though, it would be nice to have it arrive looking brand new, not like it has been slid around the shop floor for a week.

As to the fit, the vertical measurement was a bit sloppy and required having to modify the unforgiving exterior to make the window fit properly. This made installation much more difficult than it should have been.

Overall, the build quality seems okay and the sales and service were quite good. I'm a bit hesitant recommending them outright based on the issues with the beat-up shape of the window and the measurement issues. That being said, I have not dealt with other window manufacturers and I'm sure you could certainly do much worse.

We had our windows installed by Gienow Saskatoon, on May 6th. We received 6 quotes, and Gienow seemed to be the overall best Value on Paper, so we booked them. Then time for the install.... Fast, Polite, thorough, and they went above and beyond, adding additional finishing, and making all inside sills clean and neat. I thought some of that would have to be completed after they finished! Great company, great educators, and we're glad Gienow did our Windows for us!!

No regrets with Gienow Windows! Waylon Robert provided excellent info on the windows we chose and Alexey Kuz'min is very professional and friendly and does nothing less than perfect work. Alexey and his Co-worker spent a full day doing awesome work and my Wife and I couldn't be happier. Thanks Gienow!

Could not be happier. Alexey Kuz'min (installer) was the consumate professional; a stickler for detail & perfection; he did everything he possibly could to meet our requirements. Based on his service alone, I would not hesitate to recommend Gienow to anyone.

Gienow replaced all our windows in September 2012. We were impressed with the promptness and quality of service from the sales representative, Waylon; Jan the expert measuring guy; and especially Alex, the installer, who installed 15 windows and one door in 3 days!

We have had professional service from start to finish. I am so impressed with Gienow's customer service. I felt like every employee cared about my satisfaction in the product and the installation. The installation crew were great and I appreciated Alexey's attention to detail. No hesitation in recommending Gienow!

Alexey and his assistant arrived on time, completed the work in a reasonable amount of time, were tidy and efficient. The windows have been in for a month now, and we don't have any concerns. M

Had Robin, who is the person you want to see when you go to Gienow do all the windows and doors. More than accomodating, described the design of the windows and then spent time going over the plans to get the windows right. Each time I visited her she would always stop what she was doing to answer any questions.

She also helped with any changes to the windows and doors and was very prompt in replying to phone calls and emails. Best of all she had a great price backed by even better customer experience. She even reccomended other trades, that could help us build the home.

The installers showed up on time and worked proficiently in a timely manner and cleaned up the site upon completion. There were no leaks around the seals after, and it has been a year now.