Reviews

8/10

They did a good job. There were mistakes along the way, which were fixed by the company as much as possible. There was some miscommunication between what I ordered and what I received, but the guys were great about trying to resolve the issues noted and at the end of the day, I am happy with the result. Not exactly what I ordered, but good enough.

Approximate cost of services:
$10,500.00
What could this company do to improve their services?
Communication - what I ordered was not exactly what was delivered
Any advice to offer fellow homeowners facing a similar project?
Have the company re-confirm drawings with them and then take time off work to supervise the installation to ensure the mistakes are remedied before they are installed.
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3/10

Sales was good, install was good - however, their knowledge of their products and inspection requirements was really bad. Had to reframe 3 times - 1st time based on their information, 2nd time they changed their story and 3rd time the installer said the sales folks were wrong. I had called 5 times in advance to double check the clearance requirements and the framing requirements - somehow they never remembered the fireplace was being installed in a cabinet and not being left out open without sides or top. I was told to put a ceramic mantel to fix the situation rather than admitting they didn't give me the correct info.

Approximate cost of services:
$5,000.00
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10/10

ordered new windows and doors for my nearly 45 yr old townhouse. Added 3 new windows (with approval) and a fantastic door. Work was done on time and they did a great job overall. The door - most difficult part of the project was done well by Alexey Kuzmin & Andrey Kolganov - both were here for nearly 7 hours working on the install.

Approximate cost of services:
$20,000.00
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