Mr. Furnace

On boxing day the water heater at my rental property broke, leaving my tenant ant their family without hot water. The water heater furnace and ac system were all installed 3 years ago by this company.

I called and tried to have someone come out and fix it, they told me they did not install it and to find out who did and go through them. I called back in the morning and spoke to someone else who said yes they did install it and it was covered under warranty until Aug 2016. They sent a service technician to the house who said the problem was due to neglect on the system (we've paid yearly to have it serviced so it would be their own service technicians who have neglected it) they charged $130 for the service call and told me for $450 they will repair the water heater. When I called to inquire about warranty I was told management was off for the holidays (this was Dec 28th) and they would return my call the following day. I never received a call so I called again Jan 2nd. I was told management tool an extended vacation over the holidays and would return Jan 4th. I was also told there was a supervisor working named jason but when I requested to speak to him he refused. I asked if there was a head quarters I could call or if it was locally owned and the customer service rep I spoke to.. kayla.. said she to give me incorrect information so I would need to wait to speak to management. She agreed I was given the run around and said she would send and email and I would hear something when management returned.
Over a week and my tenant is still waiting for hot water.

We signed the contract for our new furnace at 8:00 p.m on Dec. 23, and it was installed the next morning, Dec. 24 -- Christmas Eve! The installers were excellent and professional, and corrected a few bad features from the previous installation. We really appreciated the tremendous service, and are happy to recommend Mr. Furnace!

The installation techs, Josh & Everit, did a very professional job in installing the new furnace. The new furnace looks very nice and operates very well. We are very pleased with their workmanship and the furnace's operation. I will certainly recommend Mr Furnace very highly to anyone to have service done or have a new installation done.

Beginning with the lady on the phone, the service rep, salesman and the installers, the service and proffesionalism was excellent, we were grateful they made sure we had heat for the weekeng
I would recommend your company to anyone.

After some years on a "Silver Plan", I needed a repair that should have been no more than $660 . It was at that point I was told $660 only covers 2 hours of labor ($330/Hr!!) After 2 hours it goes down to $150/hr. So, average price for an annual cleaning is $150-$175 while I was paying $297.24 via monthly plan payments. When they told me my repair would be charged at $330 for the first 2 hours and $150 there after. I called and cancelled my contract on the basis of a breach of trust. These contracts are not worth beans!

Excellent install by a very good technician. As well as installing the furnace he cleaned up the electrical and piping from previous installs. Now everything looks neat and organised. I am very pleased with the results.

I have had Mr. Furnace replace my furnace and A/C unit in the past and found the company very reliable in servicing this equipment.

I am a very satisfied customer.

We decided to replace our ancient furnace and have central air installed. We first met with Scott who thoroughly went through every detail about the products and how they work. We then had the best crew to install them: Josh, Jay and Tom. They worked hard to update all the new duct work as to work with the new furnace. Great job guys!!! Very professional, knowledgeable, respectful and courteous. Two thumbs up. :)

Very impressed by the whole process from George's evaluation/price quote to installation. Ryan and Josh were courteous and friendly and did an amazing installation job. I was particularly impressed with how they worked concurrent tasks to get the job done efficiently and professionally. The installation is beautiful and the clean up immaculate. Except for a shiny new furnace and A/C unit you would never know they were here. Very well done - a credit to the industry.