Had issues with furnace on , ran through the night and when looking at thermostat in the morning, it was non-functional. Replaced thermostat and then restarted furnace on Sunday afternoon. The furnace did not start as expected.
After being on hold with larger company, called Mr. Furnace and call was answered immediately on Sunday evening, and after review, Jurgen was dispatched - he arrived within 60 minutes. Found that the furnace (original to house, 14 yrs old) secondary heat exchanger was damaged (Carrier furnace, web search confirmed this is an ongoing issue) and was leaking Carbon Monoxide - not within house but could soon with dangerous levels.
Scott from the customer team was available and arrived at house with options - replace furnace or secondary coil. After deliberation, review, decided to replace furnace and air conditioner (original to house, had issue 2 years ago) as package.
Ryan and Mike arrived Monday promptly at 915am, and worked through day to install new furnace, air conditioner. The heat was back and working late afternoon. Due to faulty AC coil, required a visit following day by Leno to replace.
I choose to go with a mid-level (Level 3 of 5) system, manufactured by Goodman.
House has never been warmer! New furnace is quiet, the 2nd level has better heat flow and distribution. The installation was extremely smooth, the team was courteous, explained items along the way for me, discussed best options for maintenance, and the space is cleaner than before they arrived. Very happy with how the new furnace is installed, including bringing up to code the air intake (as was under older code and drawing inside air).
Look forward to seeing how the AC functions in the heat.
Overall, extremely pleased with the service, the responsiveness, and all the team members that were involved.
It's a shock to have to incur this cost unplanned, however I feel I did and am receiving excellent value for the price I've paid. I look forward to monitoring the hydro and gas usage of the new High Efficiency Furnace and seeing a difference, as well as AC in the summer.
Highly recommend that if you are comparison shopping, give Mr. Furnace a chance to speak with you.