I called them, knowing of their name from a previous quote, seeing their name off the QEW and 24-7-365 service at no extra charge if called on a Holiday/weekend. Well, once they came, I didn't think so. I thought it was just marketing. The guy came, $140 to just show up at the door. Fine, I knew that. He blew with his mouth through a few drain lines, as he later on told me, were full of debris, did not change any parts and charged me another $240 for doing just that?? I am thankful that they brought back the heat for family, but, at what cost? By comparison, from what I recall, when I called another LARGE HVAC company before, they included the initial call price, the $140, into the repair. Either way, I was considering Mr Furnace for a water heater purchase, no longer. I think they're dishonest, albeit their marketing line on their website, and although, there aren't many HVAC choices in the Niagara Region, I would not recommend them or use them ever. They called me for a review I had left on a different site to ask me for details, and, to make me happy, threw in a furnace and A/C, in the spring, maintenance, which, they said, would've prevented this from happening. I guess they made up for the disappointment, in a way, just always thought that the call price would be included in the repairs, should there be any. I guess I was wrong.
- Company Response
I am sorry to hear that you had a negative experience with us. I'd love the opportunity to discuss this further. Please give me a call directly 905-651-8228, Randy Norton-General Manager.