Watermark Plumbing

Plumbing
Dawson st. Burnaby BC v5c4b1
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71%

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Reviews for Watermark Plumbing

Average customer rating:
9.2 10 (6 reviews)

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Michael from Vancouver
Michael from Vancouver
3 reviews Vancouver, BC
10/10

Repiping house and also fixing a toilet

Whether it’s a small job or a large one, if you need a plumber you should absolutely call Watermark. Graeme, the owner, is probably the most reliable and conscientious tradesperson I’ve ever dealt with. He just finished a 5+ day project at my house and I couldn’t be happier. In addition to being reliable and conscientious, he’s honest and meticulous, and his rates are better than the competition. What more could you want?

After soliciting quotes from several other companies to repipe my house, I was getting frustrated by the delays, the runaround, and the seemingly inflated quotes. In my frustration I started calling smaller companies, and one plumber I called couldn’t do the work but recommended Graeme. After calling him, he came to my house the next day and started the project a couple days later. Now it’s all done, long before (and for less money) than it would have been from any of the big local plumbing companies. Here’s what you get (in my experience) from Graeme and Watermark, and how my experience has compared with other plumbers:

1) He tells you when he’s coming, and then actually shows up at that time!!! Anyone who has waited through the three hour window given by a lot of companies, only to have to wait another couple hours will know what a big deal this is.

2) The person (Graeme) overseeing the project is the same one doing the actual work, so I always had confidence that things were being done as we had discussed. This is a big contrast from the larger companies, where someone comes out and gives you a quote, and then a couple other technicians show up to do the work.

3) He does meticulous work. My project was on a fixed price, so you would expect someone to work as quickly as possible, but Graeme took his time and made sure everything was right. My impression was that he takes real pride in doing good work.

4) He’s an honest, down-to-earth guy with a lot of integrity. My project involved a number of unexpected hurdles, but he completed it for the previously agreed upon price, even after I offered to pay extra for the time he spent on some unanticipated problems, that were actually unrelated to the project (e.g. he had to dig up my curb shut-off because it had filled with dirt).

5) Both Graeme, and the assistant on the project, Ali, are pleasant, respectful guys. They went to great effort to minimize the impact of their presence on our lives, which was especially appreciated because my wife is home all day with a 2-month old baby. For example, all the other companies told me the water would have to be shut off while they worked, but Watermark built the entire new piping system beside the old pipes, and then only shut off the water for part of a day at the end.

6) As I mentioned, their rates are much better than the larger companies I’ve hired (or gotten quotes from), whether it’s hourly or for a quoted project.

Sorry for the long review, but I spent so much time calling and meeting different plumbers for this project that I’m hoping I can save that time for someone else. If you’re in a similar situation, I would urge you to call Graeme and see whether he’s available to do whatever you need.

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K Man
K Man
10 reviews Langley, BC
6/10

Repairing water leak

This company corrected my leaky water leak in a professional and efficient manner. I would use them in the future, but hopefully I do no neeed their services anymore as all the updates and renovations are complete at my house.

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Company Response

Hi Ken,

I would like to thank you for taking the time to write a review. I appreciate it when someone is able to give us feed back so we can strive to provide superior service. I do not recall doing this work for you so in order for us to provide better customer care I was hoping you could recall the date or invoice number of the service call and which technician helped you?

If you prefer you can email me. [email protected]

Thank you,
Graeme Fraser

P in Coquitlam
P in Coquitlam
1 review ,
9/10

Thanks for the help!

Thanks guys!

I had you come out to service my clogged sink. You were on time, polite, and very helpful. Ill make sure to recommend you to anyone looking for a professional plumber!

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Company Response

No problem, we were happy to help. Thanks for calling us with the job and thanks for writing a positive review.

Graeme Fraser

Kornelis in Kitsilano
Kornelis in Kitsilano
1 review Vancouver, BC
10/10

Install handshower

Fast service, polite, neat, good work and cleans up after a job well done. I can highly recommend Watermark plumbing!
We ordered a handshower to replace the fixed shower head in our master bathroom and Graeme, was able to come within an hour and half after we called him. I really appreciate the fast response time for non-emergency work. After we explained Graeme where we wanted the new shower, he quickly installed the new unit. Very happy with the work.

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Company Response

Hi Kornelis,

Thank you for taking the time to write such a nice review. At Watermark Plumbing we try our best to respond quickly to valued customers in Kitsilano, Vancouver, and Burnaby. I hope you enjoy your new wall mounted hand shower. I think you did a very good job in selecting a model that fits in very well with your bathroom. I hope to hear from you in the future.

Graeme Fraser
www.watermarkplumbing.ca

Alex in Burnaby
Alex in Burnaby
1 review Burnaby, BC
10/10

New kitchen faucet and valve.

I was really impressed with Graeme's work. He was professional and clean. He cleaned up before he left, and even wore shoe covers. He answered my call quickly and arrived on time the same day. The finally price of the bill was actually less than I had expected. I would call Watermark Plumbing again.

2 of 2 people found this review helpful.
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Company Response

Hi Alex,
Thank you for taking the time to write a review. I'm glad you were happy with our service and prices. We will look forward to hearing from you in the future.

Sincerely
Graeme Fraser
www.watermarkplumbing.ca

Sou in Burnaby
Sou in Burnaby
1 review Burnaby, BC

First Review

10/10

Bathroom Reno

Knew exactly what I wanted and was able to help me stay under budget.
All my ideas were considered, and the best options were always made available to me: very important! Now I have the bathroom I've always wanted and still have money to decorate!

1 of 1 people found this review helpful.
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More about Watermark Plumbing

Watermark Plumbing offers Lower Mainland Vancouver plumbing services. Professional, licensed help for both residential and commercial customers. We are Red Seal ticketed and fully insured for the services we provide. Our rates are very competitive, and our service is top notch. Please give us a call.
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