Ace Plumbing

Simple Kitchen Faucet Hose replacement ... The representative tried immediately to upsell us to a new hand piece for our faucet when all we needed was the hose. The cost of this piece would have been more than double what we paid for our entire faucet before labour was factored in. The I wasn't willing to do that he showed me whole new faucets at 3 times the cost of the previous option. Having priced the parts online I knew what they were roughly worth and would have paid happily for the labour but they are over priced every step of the way. Beware!

My kitchen sink was plugged so called these guys since I saw one of their ads. The quote over the phone was reasonable and they could arrive later that day so went ahead.

Once they started working on it, the 'extra fees' started piling up. Want us to use this tool? Extra $200. Cut this pipe? $150. (etc) Eventually we refused to pay more since the guy kept on trying more things (and charging) and still had no clue what was wrong. To his credit he continued to work on it 'for free' until it was fixed. I think you could tell he knew his company was robbing us, but he just works there.

Overall, 1 star for actually fixing it and 2 stars for the guy who was friendly and somewhat apologetic for the big bill. Would not recommend since I can get a lawyer for less than $800 for 1.5-2 hours.

My water heater froze up during the really cold spell we had this last week. I phoned around and was told I could have an appointment on Monday AM. This was Wednesday. I phoned Ace and Steven was out here the next day. We needed a new part and they had to order it in. Steven was back early the next AM and we now have hot water. Thank you Steven and Ace Plumbing. I won't call anyone else.

It was not a easy problem but he worked very hard and continued until the job got done. I was really impressed and he was very friendly and offered to look at any other problems or questions that I had. I would definitely hire Ace again.

Ace Plumbing installed an AquaTrip device to monitor water usage, in the event of leakage, within the house. The technician was efficient, knowledgeable and courteous. Likewise, the Receptionist was polite and accommodating both on the phone and in email communications. I would use their service again.

I called a few plumbers for quotes to replace a hot water tank. Ace plumbing came in a little higher but they were available that day. So I gave the go ahead for the replacement. The quote got a lot higher as the "extra charges" started to pile up. Why didn't I do my homework first and read the reviews about this company. Save your money, get someone else.

Homeowners be aware, quick service but way overprice and poor advice/recommendation. For example : 50G Gas water tank replacement asking $3700 + gst
Market price $1700

Overrated and agressive sale tactics.

I had 2-40 gallon hot water tanks installed, $3500...way over priced, wrong venting, no permit pulled....Don"t get lured into this like me. Monthly warranty service a rip off.
Buyer beware, get quotes!!!

Very small job - very expensive cost. Was out of town and a family member hired them. When i returned they refused to give me a credit as i had found 3 other companies who gave a quote proving they had overcharged. thanks.

Our renters called them to have our hot water tank checked the tech came gave us a diagnosis and and estimate to replace it. We called them the next day to discuss the estimate & book an install and the lady who answers the phone is not able to do this (after a very long spiel about their happy today guarantee just upon answering the phone ) and has to have the GM call us back (that afternoon)... Umm ok. We wait, no call. We call again, oh he's not in he'll call us back, that afternoon, but the woman says well while I have you on the phone lets get your credit card # on file, WHAT? NO WAY I haven't agreed to anything yet let's wait till we actually get this booked at least..... Again No call.back. We ended up checking out a couple extra places and got something booked and installed (cheaper than their estimated "DEAL" ) before ACE ever called us back this time we weren't available to get the call unfortunately because I would have given them this same review. Their customer service is BRUTAL