We had 4 sets of windows installed in 2021 - the retractable screens are my favourite feature and weve had no issues with the windows at all. Recently, my dog ripped through one of the screens. From the quick response of the agent to my initial request for service to the window tech that came to fix the screen and the agent that promptly called for the payment afterwards - the service has been fantastic and it makes me so happy to have gone with Magic windows. I especially like that they provide text updates and confirmations along the way.
I always recommend Magic Windows if friends ask and we plan to get more windows once we renovate our attic in late 2024. In my opinion, its worth it to invest in quality windows from Magic.