March 2018 - Watched sales demo at National Home Show- Toronto.
Sales rep Alex, visit our home March 31. Alex was extremely knowledgeable about their whole product line. He had mini sales models of the product; this was very helpful for us to see the real workings, seals and locking mechanism.
We wanted to replace our Garden doors with something modern, improve our view and increased the light into the kitchen. Alex was easy to deal with even after many questions that would have frustrated most sales reps ( but not Alex). We were ready to purchase –Magic windows-“ Wall of windows” to replace - two garden doors with sidelights that had a lot of metal clad wood framing.
Following the sale an installer came to verify the size and scope out the overall install. Without hesitation he was able to change the door position on the order from left to right for us. They are very accommodating.
By early May the same installer arrived ready to install. Within 20 minutes the old was gone and the opening was being prepped for the new. The crew was not just clean fanatics they were on top of even the small details. Excellent attention paid to insulating the opening and the sealing of the new frame to the opening. In very little time the 4 window / door panels were installed and the kitchen and deck was all cleaned up.
We were extremely pleased that this system gave use a huge improvement in our view of the back yard and far more light that we expected. This satisfied our original needs. We also feel this is a far safer / secure closure system than the previous garden doors.
We did email for support as the small screen latch kept coming loose on one screen. Within 2 days we had a replacement and an extra one ( in case the other screen latch needed to be replaced). I didn’t think a service visit was needed even though it was offered by the company – I Installed it in less than 5 minutes. All is working as expected. I did appreciate the companies offer to have a service rep make a visit.
Overall a great experience, from sales, install, support. And it comes with a 40 year warranty – WOW !