Metalex Security Products

Windows & Doors Installation & Service
9 Bertrand Ave Toronto ON M1L 2P3
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95%

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Reviews for Metalex Security Products

Average customer rating:
9.7 10 (69 reviews)

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Patti
Patti
2 reviews Puslinch, ON
10/10

Metalex Security Screen Doors

A few years back, we were looking to purchase security doors for our rural home. We had several criteria that we felt were a must for the doors. We wanted screen doors that would allow us to open the interior door and provide a barrier against intrusion. We wanted to decrease the chance of a break in but at the same time, have a screen door that was aesthetically pleasing, cleaned easily and didn’t obstruct our view of the country landscape. We found all of these in Metalex security screen doors. Tom Reimer and his crew are a pleasure to deal with. They are professionals through and through. The installation team was skilled and left everything clean and cared for. As an extra bonus, our screen door doesn’t allow any of the pesky country bugs to get through the screen. We simply use soap and water to clean the doors and don’t have to worry about rust. These security screen doors are terrific. We are so satisfied with the doors that we have just purchased another screen door for the front of our home. We look forward to a wonderful cross breeze this summer without and worries of having our doors open while we are home.

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Company Response

Thank you for your kind review, we are glad that you are happy with the product and that you can enjoy complete ventilation with peace of mind and you don't have to worry about any of the pesky bugs. We hope you have a fantastic summer! All the best :D

- Brooke

Lia  and Mike
Lia and Mike
2 reviews Vaughan, ON
10/10

Window grilles

We are grateful for the hard work and exemplary service provided by Tom and his team. Tom helped us to move past the break-in we had, not only by adding another layer of security to our home, but also by advising us how to improve the safety of it.
The result was a very pleasant experience. Everything went smoothly and was very well organized. Beside that, the quality of work is excellent. We greatly appreciate the service provided and recommend Metalex to people who need a reliable and cost effective way of having the kind of security products this company offers.

Thank you Tom, Joe, and Mike
Lia and Mike

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Company Response

We at Metalex strive to not only to give our customers the best service possible but also to have our customers feel their absolute safest. We are so glad that you are happy with your added security and thank you so kindly for your review.

Have a great day!

-Brooke

Private User
Private User
1 review Toronto, ON
10/10

Security Screen Door

Tom installed my Metalex door 4 years ago. I needed an exterior door that was secure but let the outside air pass into the house. Tom's service was excellent and we are very pleased with the door. Since then, I've recommended Metalex to my parents and sister who now all have these doors on their house.

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Company Response

We are thrilled that you are happy with your door!

Thank you for sharing the experience you had with Metalex and recommending us to your friends and family.

Here at Metalex we strive to give all of our customers the best service possible.

Enjoy the rest of your week and upcoming weekend!

- Brooke

starscatering in East York
starscatering in East York
2 reviews Toronto, ON
10/10

Security doors and windows

I live on a ravine and was broken into and called Tom of metalex
To,see how he could secure the property.
Tom returned my call promptly and we scheduled an appointment
Resulting in an installation of 3 security doors which were customized
Designed and fitted as well as,four tasteful window bars.
Since this I have had absolutely no problems and don't have to worry.
Whenever I have called Tom for any issues he's always there and available.
I have no hesitation in recommending Metalex for all,your security needs.
J Jackson Toronto

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Company Response

We are so happy to know that we could help you have the peace of mind knowing your property is secure! Thank you very much for your review. Have a wonderful weekend. - Brooke

njv99
njv99
1 review Toronto, ON
10/10

Door install

Very professional and courteous

Great work with attention to detail

On time as promised

Great job.

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Company Response

Thank you for your review. We at Metalex strive to give our customers professionalism and quality service.

arvin
arvin
1 review Ajax, ON
10/10

Front and rear security door

Tom and David are very easy to deal with. I’m very happy with the installation by Joe and Mike. I will definitely hire them again and will highly recommend to friends and other owners looking for security doors.

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Company Response

We are pleased that we met your security needs! Thank you so much for your review

chevy in Toronto
chevy in Toronto
1 review Toronto, ON
5/10

3=4 week promised delivery & installation is now over 4 months & still waiting

August 22nd 2017 owner came out, took measurements and we paid a substantial deposit. We were told the custom door would not only be made but also installed within 3-4 weeks. It is now more than 4 months and we are still waiting. Husband has called a couple of times only to be told they are short on installers. Christmas travel plans cancelled due to door not installed & no date in sight. Service doesn't get much worse than this - ridiculous.

Revising this review because our security door has now been delivered and installed and we have now paid in full. Sadly it took posting a brutally honest review to get things moving. Day after posting this review my husband called them again (turns out he had called at least 4-5 times during the 4+ months), and much to our surprise his phone calls were finally returned by the office and the owner. Installation was scheduled for the following day (Tuesday, January 9th).

10/10 product and installation: there was never any doubt that the custom made security doors are the best and top of the line. Very well built, choice of colours, and decorative accents make for a beautiful door that is a true work of craftsmanship. The installers arrived on time and worked meticulously (outside in the cold) to install the door. They were here 2 ½ - 3 hours and left a clean and damage free work area.

0/10 customer service: we stand by our previous post, it was 20 weeks from purchase to delivery and installation – we were told 3 to 4 weeks for fabrication, delivery and installation. We had planned on purchasing several window grates, retractable gate, and another security door; unfortunately after this experience we won’t purchase from this company again despite the superiority of their product.

Review has 1 previous version
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Company Response

Hi Chevy, I am happy that you are 100% satisfied with the end result and very sorry that you had to wait so long. We take our customers and reputation very seriously. The delivery time was unfortunately excessive and we are taking steps to reduce this to a maximum 8 week. We will move on from this negative review and endeavor to improve. Thanks for your business. Regards Tom

c.buchanan
c.buchanan
1 review Mississauga, ON
9/10

Sliding screen doors (2) & three (3) wimdows

They must be doing a heck of a good job because there were about 1 month behind on their promised installation work due to too much business. Aside from that, they sell a very good product. There installers are courteous, knowledgeable and work clean. The only problem I had is that the frames of the window screens only come in black and loudly contrast the white window they are seated into. The installer tried to convince me that I would get use to it but within four (4) day I had removed the screens, painted the frames in my basement and reinstalled them and they look great.

I am extremely happy and will recommend Metalex to everyone.

C. Buchanan

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Company Response

Thank you for your honest review. We are working hard during this holiday season and apologize for the delay. Happy Holidays from everyone at Metalex Doors!

B. C.
B. C.
2 reviews Toronto, ON
10/10

Replacing a sliding screen door and window screens (great products)

The owner Tom came in and measured up everything we were given a quote which we accepted. The parts were delivered in a timely manner and installed neatly. There were a couple of issues one screen was missing and there was a misunderstanding with the colour but we all agreed that the colour was going to work if we could get two frames for windows without screens and two additional screens so that all colours would match, the extras were all supplied at no extra charge. We are impressed with both the product and the service.

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Company Response

Thank you so much for your honest review. Sorry for the misunderstanding but we are glad everything worked out. Happy Holidays and thank you so much for you feedback! :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Metalex Security Products

Metalex Security Products has much more to offer than just its many years in operation. The President and founder, Tom Reimer established the business in 1986 after a personal experience of having to break into his own home after losing his keys. The point of entry was through the basement window which provided easy access. It became immediately obvious that the basement windows were very vulnerable to break and enter. Tom devised a metal window guard for his windows and, subsequently, half the neighbourhood! Hence, Metalex Security Products was born.

Our top of the line products include:
*Security Screen Doors: Main door frame, Infill pickets, Decorative Castings, Outer door frame, Door hinge, Glass inserts, Screen, Door closure, Adjustable Sweep, Locks, Powder coat finish
*Security Enclosures
*Security Gates
*Safe-T-Screen Doors
*Window Guards
*Juliette Balcony Railings
*Better Safe: Laser cut, anti pry door, Electronic key pad with programmable 4 button code, Emergency key override, Two removable shelves, Colour: Recreation white
*In Wall Security Steel Safe
*Various Door Styles and Colours
*Lock Options
*Grilles
*Decorative Ornamental Security Storm/ Screen Doors

Commercial Security Products:
*Folding Security Gates
*Window & Door Bars / Grilles
*Barrier Gates
*Retractable Gates
*Security Curtains
*Fixed Gates (Man Door Gates)

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