We needed to replace our 15 year old hot water tank at our house. Since the hot water heater manufacturers won’t deal directly with the residences we contacted several HVAC installers, some of them recommended by the manufacturers. We got a bunch of callbacks and the one that stood out was Homebridge Canada Inc.
Mike/Homebridge sales was helpful answering our questions on a tankless natural gas water heater and a standard electric tank. Mike worked very hard to make sure his quotes were very competitive for both the gas tankless heater and the electric tank heater. When some points were beyond his scope he brought in Lance/HVAC specialist who explained what needed to be done for the gas hookups, gas line size, venting and best placement of the tankless water heater in our home.
We decided to stick with a new electric water heater because the savings between heating water by gas tankless vs electric tank were only about $50 per year. I requested a 50gallon electric tank made by John Wood and Mike had no trouble finding one. Some of the other installers were giving me grief that only 40 & 60 gallons were available in the market now.
Kyle and Steve/Homebridge Installers were friendly and enthusiastic and managed the installation in a very cramped area under the stairs along with some extra duty to move the heavy water softener out of the way.
After the installation we had unexpected tank trouble giving us too slow heating time and substandard heat for the water. John/Homebridge Service Manager arranged for Craig/Homebridge Technician to sort out the problem. He got the replacement part ordered and had the water tank working full steam in a couple of days, working around a 3rd-party delivery service hiccup. Craig was knowledgeable in his field and shared advice on how to extend the life and care for the tank, best temperatures settings to fight off bacteria buildup, how to correct air pressure build-up, how to empty of and fill the tank with water without causing damage and how to inspect and change the anode rod without any water pressure mishaps.
In the end we had it installed on a Friday and didn’t have it working properly until Wednesday. Although the experience wasn’t perfect, the delay was more of an unfortunate thing and they did strive their best to improve it. Based on their pricing and well-supported staff we would rate Homebridge 4 out of 5 stars and recommend them for your home comfort needs.
- Company Response
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