Kingston Home Heating

Heating & Air Conditioning
1281 Midland Avenue Kingston ON K7P 2Y1
Write a Review
Write a Review
Website
HomeStars  >  Heating & Air Conditioning in Kingston  >  Kingston Home Heating
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

75%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Kingston Home Heating

Average customer rating:
7.5 10 (6 reviews)

Sort by

Mark in Kingston
Mark in Kingston
1 review Kingston, ON
10/10

High Efficiency furnace and Central Air installed

Great job done by Shawn and Darryl from Kingston Home Heating.
Great care was taken to cover my carpet. Equipment runs smoothly and is super quiet. Technicians took the time to answer all my questions and to clean the area upon completion. Courteous and professional, tidy and thorough, I would call Kingston Home Heating for any future projects of this kind.

Was this review helpful? Yes No
Michele in Kingston
Michele in Kingston
1 review Kingston, ON
10/10

Excellent client service

They arrived when they said they would, serviced both fireplaces and answered all of my questions. I asked about a future fireplace in my basement and the technician took the time to review the area and advise me on what would be required. He also made some other recommendations to optimize our heating situation.

Was this review helpful? Yes No
Company Response

Thank you Michele for taking the time to write this kind review and appreciate your business.
Kingston Home Heating

mgl in Kingston
mgl in Kingston
1 review Kingston, ON
8/10

well done.

The initial inspection was professional. Advisers were patient because I wanted to make sure I was getting best deal. Accepted I would need second opinion. Worked with me to fix old one but when obvious I couldn't, provided patient and professional service. Stephen (the boss) talked me through the process, and the workmen Sean and Darryl explained what they were doing, why and how. They provided friendly service. Everything was cleaned up after . The bill matched the quote. The furnace was high quality and the warranty was more than adequate.

Was this review helpful? Yes No
Company Response

Thank you MGL.
We were happy to work with you.
Kingston Home Heating

Private User
Private User
1 review Kingston, ON
9/10

Furnace Cleaning

I had a routine furnace cleaning done by Kingston Home Heating. The technician, James, was very professional, courteous and competent. James deserves recognition for his expertise and high work standards

Was this review helpful? Yes No
Company Response

Thank you for your kind review and the lovely feedback for James.
We appreciate your business.
Kingston Home Heating

Maureen in Kingston
Maureen in Kingston
1 review Kingston, ON
6/10

Home heating service to boiler/heater

We have a boiler system that provides for our on demand hot water as well as our in floor heating. We were recommended by our plumber & heating installation contractor to use Kingston Home Heating as our contact for any service or repair that our boiler needed.

We were recommended to sign up for a monthly insurance type program at a cost of just shy of $23.00 per month for certain privileges, one being that should our boiler system malfunction after hours, that no extra charge is added for a service call to the on-call person. When our boiler doesn't work, we have no heat and no hot water. We noticed last night around 7:30 p.m. that we had no hot water and then checked to see if we had heat. Cool air blowing out of the vents. After checking to ensure we had propane, we called and requested that the on-call service technician come and look at/service the boiler. The first call back to us the technician (whom we found out later is the owner/manager) indicated that hot water was not considered an urgency and we had to remind him that our heat was also out and that was considered urgent. He then proceeded to tell us very rudely that he could not be there until 2 to 3 hours later (10 to 11 pm). We said fine then, I guess if that is when you can make it. After finishing the phone call, he called back again and explained he had looked at the low temperature for the night and it was only getting down to 8 degrees Celsius. Albeit a mild low for living in Canada and it being the first week in November, we did advise not room temperature or a reasonable indoor living temperature. That coupled with the fact that we also had no hot water, we had to practically beg him to come. We also found out he lives 20 minutes from our house and our house so the 2 or 3 hours time frame for getting to us was, we suppose, a ploy for us to say not to bother coming.

He did arrive and he made no bones about displaying his displeasure of having to be there for this service call. His tone with us anytime he talked to us was snarky. What is worse, he is the Manager/Owner and contact person for this company! His staff are a pleasure to deal with and unfortunately, this man made us feel like terrible people for asking him to follow through with a service he provides in his company and even encourages people to purchase and pay for on a monthly basis so that this service is available to them if they need it.

With a personality like this, I feel somewhat sorry for his staff. I am encouraged at how well the employees of this man treat HIS customers when apparently they do not have their own manager to use as a positive role model for customer relations.

The reason this comment is noted as neutral is that, to date, any service that has been required has been done by an employee who has been more than cordial and knowledgeable. So the owner’s negative cancels the staffs' positive to get this to a neutral review. Very unfortunate.

0 of 1 people found this review helpful.
Was this review helpful? Yes No
brian from Kingston
brian from Kingston
1 review Kingston, ON

First Review

2/10

Replace furnace Venter fan

Furnace fan was not working on my furnace. Diagnosed in five minutes. Part ordered. Next day installed in 10 minutes. Part cost $125. Labour was $400.00 for 15 minutes . With travel time not considered, Labour was $ 1600 per hour. Even with travel time factored in, Labour still ridiculously high. Obviously this company will gouge its customers if given the opportunity. Beware of this company. Read their ad in yellow pages. They do exact opposite.

0 of 1 people found this review helpful.
Was this review helpful? Yes No
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kingston Home Heating

Since our founding in 1990, we have grown to become one of the largest and most reputable heating contractors in Kingston, Ontario. Our experienced team has the ability to work on almost any make or model.

We offer a range of services, all tailored to creating a healthy, relaxing home interior. Give us a call if you need any of these services from your heating contractors in Kingston, Ontario

Contact Us for More Information on Heating in Kingston

If you would like to learn more about Kingston Home Heating or any of our other services, don't wait to call us, we will happily inform you of our equipment, services and efforts to improve your home’s heating in Kingston.

Our Business Partners Are Industry Leaders in Heating & Cooling

At Kingston Home Heating, we're proud to partner with some of the heating and cooling industry's most trusted names. We invite you to take a moment to learn more about some of these companies, whose products we sell and service. When you're ready to get started, contact us

CATEGORIES
Heating & Air Conditioning
SERVICES
Furnaces Air-Conditioning Heat Pumps Fireplaces Air Quality
BRANDS
Bryant Napoleon Viessmann Weil-Mc-Lain Heil
WEBSITE
http://kingstonhomeheating.ca
YEAR ESTABLISHED
1990
PAYMENT METHOD
Visa, MC,, Cheque and e-transfer
LICENSES
TSSA, WETT Certified
MEMBERSHIPS
BBB, HRAI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project completed.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.