Like others, I am so sorry I didn't do more research before using Butler's for a washing machine repair. On the recommendation of my local hardware store, I contacted them to look at an issue with my washing machine. For over a month I have been dealing with a faulty repair, promises from the owners of follow up that never happens, inaccurate stories about the nature of the issue, and the worst experience on a home repair I have ever experienced. My machine is much worse now and they have done nothing to address the issue. I will be filing a complaint to the company and then to the better business bureau in Ontario. As someone who believes in supporting local business, this is a wake-up call to read about the experiences of others. I hope that by writing I have at least saved others the same issue.