Butler's Appliance Service

Appliance Repair
249 Coxwell Avenue Toronto ON M4L 3B4
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Appliance Repair
Butler's Appliance Service
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24%

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Reviews by rating (past 12 months)

Reviews for Butler's Appliance Service

Average customer rating:
3.1 10 (15 reviews)

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Cheryl M.
Cheryl M.
2 reviews Toronto, ON
0/10

Stay away from this company

Like others, I am so sorry I didn't do more research before using Butler's for a washing machine repair. On the recommendation of my local hardware store, I contacted them to look at an issue with my washing machine. For over a month I have been dealing with a faulty repair, promises from the owners of follow up that never happens, inaccurate stories about the nature of the issue, and the worst experience on a home repair I have ever experienced. My machine is much worse now and they have done nothing to address the issue. I will be filing a complaint to the company and then to the better business bureau in Ontario. As someone who believes in supporting local business, this is a wake-up call to read about the experiences of others. I hope that by writing I have at least saved others the same issue.

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Dan Pearson from Toronto
Dan Pearson from Toronto
2 reviews Toronto, ON
0/10

Dishwasher Not working

I have a 10 year old dishwasher that leaked on the floor.I called Butler and advised them that I was unsure of doing a repair or purchasing a new dishwasher. They advised it may be cheaper to repair verse purchasing .
I asked the cost of a Sevice Call to my home, to inspect the machine.
I was told that a service call would be $50.00, so for the cost of the call was reasonable to assist in our decision .
The service man arrived, made his suggestions to me and then provided me with a bill for $80.00 plus tax. I advised him of my previous conversation, he stated that $50 was for his travelling time and $30 is for his actual time on the premise.
I called the office and questioned the billing. I was informed that it's there policy.
Not Impressed by there hidden fees.The service man was nice, but I won't be dealing with Butler Appl , again
For a company that has been around for years, I would have expected a polished approach and delivery of information correctly.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

BEWARE of Butler's Appliance Service

BEWARE! I wish I had read the negative Homestar reviews for this place before deciding to take our microwave in. I advise you to read them … they accurately convey the terrible customer service, lack of expertise, unethical attitude and waste of money you will more than likely experience in your dealings with this operation. The problem with our microwave was a simple door switch that needed repair, but we were still able to use it and the microwave DID work! When we brought it in, we were told it was a common problem that would only cost us $70 to have repaired. We had to pay them a $25 deposit. Two weeks later, we were told that the power board was now broken and it would cost over $500 for them to replace it. I asked why they had even fiddled with the power board when the problem was with the door switch. The guy acknowledged that the switch was still broken! We brought our newly broken microwave to another repair shop. The man there noticed the door switch had simply been sprayed with WD40. He said the power board wouldn't have broken on its own and that it had been tampered with and/or replaced with one Butler may have had hanging around the shop. In the end, this OTHER repair shop fixed the switch AND the newly broken power board for only $255 in total … less than half the price Butler's had quoted! Btw, Butler's ALSO took a $25 deposit JUST TO LOOK at a TV power cord we wanted a replacement for and to tell us they didn't have a replacement. SO … $50 to have them break our microwave and tell us they don't have a replacement for our power cord. I can imagine they'll reply to this one by citing the many years you've been in business. That just doesn't cut it.

1 of 1 people found this review helpful.
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Ann from Toronto
Ann from Toronto
2 reviews Toronto, ON
0/10

Electronic repair

Horrible. They scrapped my item after "non-pick up", telling me they phoned me. They had written down my phone number on the work order incorrectly. I brought in the unit in January and paid for an estimate. I phoned in March to check on status. They said they were waiting for a part. I phoned again in April and May...still waiting for part. I stopped in at the end of June and was told my item was scrapped. It was worth $200. Likely they sold it. No compensation, no apology, not even my $25 deposit returned. Just a shoulder shrug.
And be aware, they are not open on weekends. Nice life.

2 of 2 people found this review helpful.
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Jay from Toronto
Jay from Toronto
5 reviews Toronto, ON
0/10

Dryer Repair - Or so I thought

An absolute rip-off this company is. I called Butler's to come and repair a belt on a dryer. There was a base service call fee of $50 which I had no problem with. I understand it takes their time to come and assess the job.

Upon arrival, the technician was not even in the house 5 minutes, did not even open the dryer to look at it, turned it on for about 5 seconds and offered a quote of $350. When I asked to explain what needed to be repaired I was told a blower motor was needed - yet the dryer was blowing and had heat.

Then the technician refused to even open the top of the dryer and look in it to show me what needed to be repaired. Said I would be charged more time and money to do that.

Then the surprise that another $10 was being charged to just walk in the house. The $50 was just to show up - no assessment of the problem. So $60 and they were not even willing to open the dryer and do any form of assessment.

Horrible customer service. The technician got to the point of raising his voice at me in my own house.

I would not recommend these people to my worst enemy.

4 of 4 people found this review helpful.
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Tony Dean from Toronto
Tony Dean from Toronto
1 review Toronto, ON
10/10

Appliance repair

Mr Butler repaired our toaster quickly and professionally, the customer service at this store is fantastic! I would gladly recommend this store for anyone needing replairs or new appliances....you can alsways count on them for great service

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Company Response

Thanks for your kind words and we look forward to serving you again in the future!!

Don in Markham
Don in Markham
3 reviews Markham, ON
10/10

Repair of oven

I took my convection oven to these guys for repair. It came back as good as new. I've been using it for three months now since the repair and it has no issues whatsoever. No, not the quickest repair, but I was in no rush for it either. I would take an appliance to is old-school repair shop anytime.

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Company Response

Many thanks for your kind words!

hal in Mississauga
hal in Mississauga
9 reviews MISSISSAUGA, ON
8/10

Small repair

We needed a small repair in our dishwasher, since it had stopped working. The service was quick and the guy was very nice. Overall, I was very satisfied with the work, would call again.

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Company Response

I look forward to your next call. Many thanks

raven in Scarborough
raven in Scarborough
2 reviews Scarborough, ON
10/10

Repair to 70's Amplifier

After leaving a high end 1970's amplifier with Butlers, then doing research on them I was somewhat concerned. Obviously I should have done my homework first. However, I can honestly say that when it was all said and done that I am happy with the service. This is somewhat of a specialty item. They made no promises that it would be ready quickly. and did a great job. The price was fair and I actually would have them repair other things if need be. However, just like any place that repairs things, I would ask how knowledgeable a company is with repairing a product. I have been using the amplifier for several months now and it sounds great, Overall, I am happy with the service.

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Company Response

I can honestly say we have quite possibly the best electronic technician in the GTA!

Your review is proof that you shouldn't always believe what you read! It's far too easy for people to post negative reviews.

We look forward to serving you again.

Many thanks,
Craig

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Butler's Appliance Service

Convenient On-Site Appliance/ Power Tool Repairs & In-Home Major Appliance Repairs Proudly serving Toronto and the surrounding areas for 85 years! Butler’s Appliance Service Inc. is a family owned and operated authorized repair/ parts depot and warranty center for most major manufacturers of household appliances and power tools; including DeWalt, ...
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