I am the kind of person who researches any big purchase long and hard before making a decision, so when we decided to get new windows, I got quotes from six different window companies. For Becker Windows, Serge did our estimate and he really took the time to explain how their windows are made and how they compare to the competition. He had knowledge of all the other companies we were considering and he explained how their windows differed from Becker's. Becker's printed material was superior and the most informative and their website was by far the best out of the six companies we contacted. Serge was so easy to deal with and he replied to my emails quickly and answered any questions I had thoroughly and patiently. He also worked with his manager on our behalf to get us the best deal on what I concluded, were the best windows of the bunch.
On re-measure day, Serge came with Alex. Alex is a wealth of window knowledge and seems to know everything there is to know about windows! He not only did the re-measure, but he also helped me to make an informed choice on which type of windows were best for which areas and the sizes of the windows for my casement/fixed/casement windows. I'm so glad I listened to his opinion, he was right, they look great! Serge and Alex took their time here with my husband and I and we learned a lot from them and enjoyed their company. They are the type of people who you would like to have as friends. Of course, it didn't hurt that they brought a really nice box of chocolate biscuits too!
We were expecting the windows to be completed in 6 to 8 weeks, but to our astonishment, they were done in 2 weeks! Our installation was done on an unseasonably warm day in December 2013. The installers were on time, professional, courteous, and friendly. They did a wonderful job, installing all the windows in one day and they left the place perfectly clean.
Serge and Alex were in the neighbourhood and dropped in about a week later to check on the job the installers did and to make sure we were happy with everything. They also brought us a bottle of wine, a Christmas card, mugs and more chocolates!
We are extremely pleased with our, now two year-old windows and with our experience, beginning to end, with Becker Windows. The windows are beautiful and functional and they’re still like new. The house is warm and quiet. The folding casement handles are great and we love how easy it is to remove the screens. We will definitely be giving them another call when we replace our two doors.
We confidently and gladly recommend Becker to anyone who is in the market for windows and/or doors.