Ben's Appliances

Appliance Repair
Surrey BC V3T 1W2
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88%

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Reviews by rating (past 12 months)

Reviews for Ben's Appliances

Average customer rating:
9.8 10 (206 reviews)

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Kristina in Surrey
Kristina in Surrey
1 review Surrey, BC
10/10

Washer/Dryer

Great customer service!
Knowledgeable, kind and helpful.
Ordered my washer and dryer over text message - the dream :)

Thanks so much!

Approximate cost of services:
$3,000.00
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Company Response

Thank you! Glad to be of help!

Brianna
Brianna
0 reviews Parksville, BC
10/10

Great service!

Great service! I was having trouble finding a specific washer and dryer on Vancouver Island. I was being quoted dates in 2023 for delivery. I called Bens Appliances and was helped by both Russ and Matt who found exactly what I needed. It took 2 days, but they stayed in touch with me and in the end I got the exact machines I wanted, the conversion kit I needed, delivery to Parksville for a reasonable price, AND 3 weeks for delivery rather than several months.

I am very happy and would certainly recommend Bens Appliances!

Thanks guys!

Approximate cost of services:
$3,900.00
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Company Response

Thank you for your business. Glad we could ship out your appliances to Vancouver Island.

Private User
Private User
Private User reviews Delta, BC
10/10

stackable wash/dryer and electric stove

Had many conversations with staff before buying and was impressed with their honesty. Delivery was on time and removal/disposal of old appliances was convenient and appreciated. Have dealt with Ben's Appliances for over 40 years. This family run business provides more personal service than the larger chain stores. If I have a question or problem with anything they are there to help. Either they resolve it or direct me to someone who can.

Approximate cost of services:
$4,000.00
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Company Response

Thanks! And thank you for your 40+ years of loyalty.

shelly
shelly
0 reviews Surrey, BC
10/10

Fridge

We needed a fridge for our lunchroom as ours was more than 15 years old. I reached out to the store through the website and chatted with Matt. He made a suggestion of a Frigidaire fridge that I looked into, and it seemed to fit what we were looking for. I called him a few days later and was able to order the fridge all over the phone. I called on a Thursday and placed the order. I was given a delivery day of the following Tuesday which worked out well. I received a phone call later Thursday afternoon asking if the next day would work for delivery. I was pleasantly surprised and said yes. I received a message from the store that the original fridge wasn't available but was offered an upgraded fridge for the same price which was amazing. Thanks Matt for everything.

Approximate cost of services:
$999.00
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Company Response

Thank you! I'm happy it all worked out.

Ana  in Surrey
Ana in Surrey
1 review Surrey, BC
10/10

Over the range microwave oven

I use Ben's for all my appliance purchases. It's family owned and the service is next to none. You can't compare it to the big box stores. I don't even go in those anymore.

Approximate cost of services:
$550.00
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Company Response

Thanks Ana! Big box stores, who needs 'em.

Nick Faiola
Nick Faiola
0 reviews Surrey, BC
10/10

Kitchen Reno

We were looking to replace and old range and microwave, the team at Bens was honest enough to tell us the cost of repairing the old range was not worth it and set us up with a great new range and microwave. The new appliances look great, have so many more cool features and they are just a nice group to deal with. Thank you.

Approximate cost of services:
$2,000.00
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Company Response

Thanks Nick! It's definitely nice to have new appliances. Glad to be of help.

Private User
Private User
Private User reviews Surrey, BC
10/10

Maytag 20ft upright freezer

Matt and Russ fantastic service and answered every big and small question - we keep coming back

Approximate cost of services:
$1,500.00
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Company Response

Thanks! Looking forward to serving you again.

Geoff
Geoff
0 reviews New Westminster, BC
10/10

Great customer service

I was looking for the ROVR R60 cooler, and the team at Ben's was a great help in getting what I needed.

I then had an issue with one of the attachments with the cooler 11 months after purchase and they helped connect me with supplier, and even (very quickly) got me a digital copy of my invoice that I had misplaced.

I always expect good customer service when I buy a product, but when I see the extra help provided post purchase, that's what drives me back to a company

Approximate cost of services:
$600.00
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Company Response

Thank you for your business. Those little extras are what we're all about.

EJ
EJ
1 review Surrey, BC
10/10

My standard

Bens is the standard I judge stores by. Their staff is knowledgeable, experienced and has stuck around. I feel confident that ownership is playing chess not checkers, that they want to keep being in business and they arent solely focused on the next quarter. They usually have stock and most importantly they are honest when they dont. I am able to plan and manage expectations effectively.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for your thoughtful review.

Private User
Private User
Private User reviews Surrey, BC
10/10

Samsung washer and dryer

We are very pleased with the customer service that Matt had provided. This was our first time shopping for any appliance and Matt was both informative and patient. Best of all, I ordered my washer and dryer today and will be receiving it in 2 days! I have not received my products yet but in terms of customer service, Matt was top notch. We highly recommend Matt at Bens Appliance.

Approximate cost of services:
$2,900.00
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Company Response

thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ben's Appliances

Bens Appliance started as an appliance repair and sales shop that served Surrey and surrounding areas in 1962. As the area grew this family owned and operated store managed to open its doors to more and more families from all over the Lower Mainland. Fast forward more than 50 years ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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