Great service! I was having trouble finding a specific washer and dryer on Vancouver Island. I was being quoted dates in 2023 for delivery. I called Bens Appliances and was helped by both Russ and Matt who found exactly what I needed. It took 2 days, but they stayed in touch with me and in the end I got the exact machines I wanted, the conversion kit I needed, delivery to Parksville for a reasonable price, AND 3 weeks for delivery rather than several months.
I am very happy and would certainly recommend Bens Appliances!
Thank you for your business. Glad we could ship out your appliances to Vancouver Island.
Had many conversations with staff before buying and was impressed with their honesty. Delivery was on time and removal/disposal of old appliances was convenient and appreciated. Have dealt with Ben's Appliances for over 40 years. This family run business provides more personal service than the larger chain stores. If I have a question or problem with anything they are there to help. Either they resolve it or direct me to someone who can.
Thanks! And thank you for your 40+ years of loyalty.
We needed a fridge for our lunchroom as ours was more than 15 years old. I reached out to the store through the website and chatted with Matt. He made a suggestion of a Frigidaire fridge that I looked into, and it seemed to fit what we were looking for. I called him a few days later and was able to order the fridge all over the phone. I called on a Thursday and placed the order. I was given a delivery day of the following Tuesday which worked out well. I received a phone call later Thursday afternoon asking if the next day would work for delivery. I was pleasantly surprised and said yes. I received a message from the store that the original fridge wasn't available but was offered an upgraded fridge for the same price which was amazing. Thanks Matt for everything.
Thank you! I'm happy it all worked out.
I use Ben's for all my appliance purchases. It's family owned and the service is next to none. You can't compare it to the big box stores. I don't even go in those anymore.
Thanks Ana! Big box stores, who needs 'em.
We were looking to replace and old range and microwave, the team at Bens was honest enough to tell us the cost of repairing the old range was not worth it and set us up with a great new range and microwave. The new appliances look great, have so many more cool features and they are just a nice group to deal with. Thank you.
Thanks Nick! It's definitely nice to have new appliances. Glad to be of help.
I was looking for the ROVR R60 cooler, and the team at Ben's was a great help in getting what I needed.
I then had an issue with one of the attachments with the cooler 11 months after purchase and they helped connect me with supplier, and even (very quickly) got me a digital copy of my invoice that I had misplaced.
I always expect good customer service when I buy a product, but when I see the extra help provided post purchase, that's what drives me back to a company
Thank you for your business. Those little extras are what we're all about.
Bens is the standard I judge stores by. Their staff is knowledgeable, experienced and has stuck around. I feel confident that ownership is playing chess not checkers, that they want to keep being in business and they arent solely focused on the next quarter. They usually have stock and most importantly they are honest when they dont. I am able to plan and manage expectations effectively.
Thank you for your thoughtful review.
We are very pleased with the customer service that Matt had provided. This was our first time shopping for any appliance and Matt was both informative and patient. Best of all, I ordered my washer and dryer today and will be receiving it in 2 days! I have not received my products yet but in terms of customer service, Matt was top notch. We highly recommend Matt at Bens Appliance.