Horrible customer service! Once they have your money they no longer care. My very expensive front loader broke within the first month I owned it! A whole load of laundry was stuck in the machine for a full month before they sent someone out to "fix" it. This happened 4 more times within the first year I owned it! They refused to replace it even though I had purchased the extended warranty! Or even offer to compensate me for all the times I had to go to the laundry mat or for the clothing that was ruined by their crappy washer. Save your money and go somewhere else where they actually care about their customers and stand behind their products!