We were misquoted a price for the installation of our new dishwasher. The installation cost double the quoted price. When questioned, we were told we misinterpreted the sales associate’s explaination. We believe that’s not case. We also believe that this situation was not handled properly by Peterborough Appliances. We feel mislead and would not shop here again.
- Company Response
We are sorry that you are not happy with the price that you were charged by the third party installer that we recommended.
We always suggest that you discuss any questions or concerns that you have with the installer prior to your appointment, as every situation is unique.
As discussed, your installation was not typical, and due to the extensive wiring and other modifications required, the installer charged accordingly. We were happy to contact the installer on your behalf once you told us how much you were charged, and he gave you a $75 discount. We also offered you an additional $50 gift card as a goodwill gesture.
We would once again like to apologize for your inconvenience, and hope that you enjoy your new dishwasher now that it is installed.