Customer Service / delivery guys poor
Ordered all new kitchen appliances. Waited 2 weeks for delivery. Delivery guys were not professional. Missing set screw for handle on fridge. I have to go pick that up myself. Arranged for tech to come install dishwasher. My tech whom I've had for years would not/could not install dishwasher as frame was all bent.. we found bearings in the bottom of the tub and a piece of the top rack rail laying in tub. My tech said this unit looks like it's been dropped from about 4 ft. High. Still had to pay for tech call. I will be visiting store tomorrow to rectify. Not
impressed.
UPDATE: Thankfully ptboro appliances has made good on the mistakes. I received set screw (after picking up myself) and new dishwasher will be delivered tomorrow and installation will be provided. So even tho there were problems they have come through with a solution I find acceptable. Hopefully all will be fine.
- Approximate cost of services:
- $3,900.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your review, we are always looking for ways to improve. I am glad to hear that this has been resolved, please don't hesitate to contact the store at any time if you have any further issues.