After asking around for recommendations for a furnace repair / replacement company we called Al Dunn Heating and one other company. Dunn responded right away and sent a technician to the house within 1.5 hours (the other company never responded). The repair man replaced a broken transformer, but after powering the furnace back on the new part immediately blew out. The circuit board needed replacing, which is an expensive part, and since the furnace was already 20+ years old we decided to replace rather than repair. The technician left without charging a dime (no fee for the repair or service call if we decided to buy through them) and promised to have a sales rep call us about replacement options by end of day. Our sales rep was great, such a nice gentleman, and the replacement process was relatively fast and efficient (repair visit Friday, new furnace installed Tuesday). They also loaned us 3 space heaters for the few days in between. The one installation technician seemed a little curt at first, but he warmed up by the end and seemed very good at his job. The best part was that the office staff took care of 95% of the rebate work after the installation. We qualified for two separate $250 rebates and one was filed directly on our behalf (a cheque arrived in the mail 6-8 weeks later) and for the other they completed all of the paperwork and invoice copying then mailed the completed forms to us to sign and submit. All in all we were extremely happy with the service we received and wouldn't hesitate to recommend AL Dunn Heating to family and friends.