Dunn Al Heating & Air Conditioning

Heating & Air Conditioning
Waterloo ON N2V 1W2
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Heating & Air Conditioning
Dunn Al Heating & Air Conditioning
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74%

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Reviews by rating (past 12 months)

Reviews for Dunn Al Heating & Air Conditioning

Average customer rating:
8.7 10 (15 reviews)

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Jim
Jim
2 reviews New Hamburg, ON
10/10

New Lennox furnace

We had 3 quotes and yours was far more professional than the other 2. Sean, the salesman took the time to review our needs, and discuss our options. We were impressed that your firm does not use outside contractors. We came to realise that the higher quality of the product justified a bit higher price point. the installers (Blaine & John) were courtious , professional and speedy. they left no mess

Approximate cost of services:
$7,200.00
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Private User
Private User
Private User reviews Guelph, ON
10/10

Air Conditioner levelling

My air conditioner pad had sunk on one side so the unit was no longer level. Phil came the day after I called Dunn and had the unit level in a little over an hour. Great service.

Approximate cost of services:
$200.00
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Private User
Private User
Private User reviews Kitchener, ON
10/10

Repaired furnace

Brian came in reasonable time .
Diagnosed problem and explained part needed in understanding way.
Came back with part when he said he would.
VERY PLEASED WITH BRIAN WORK AND ATTITUDE.
Highly recommend Dunn Heating.

Approximate cost of services:
$48,686.00
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Kent in Newmarket
Kent in Newmarket
1 review Waterloo, ON
10/10

Annual Furnace Check-Up - WE CARE Maintenance Plan

Dave serviced our furnace on Wed. March 15 and once again we are very pleased with his professionalism. He did a thorough and excellent job.

Approximate cost of services:
$298.00
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Loretta
Loretta
1 review Guelph, ON
10/10

Furnace not working, no heat!

I woke up on Dec 1/2022 to no heat I called Dunn and left a voicemail. Within ten minutes Mike called me back and said he would get someone out as soon as possible. Randy came out two hours later, got the furnace going .He also needed a part to be installed the next day. Which he did in a very timely manner. Within less than 24 hours I had heat and comfort of knowing my furnace was working.
Thats what I call great service which you dont often find.
Thank you Mike and Randy

Approximate cost of services:
$377.00
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Private User
Private User
Private User reviews Guelph, ON
0/10

Furnace Inspection

I had called Dunn Heating for a second opinion on my furnace repairs as advised by another company (which was explained during my initial call). The date was planned around the technician already being in my area. The technician came by, took one look at the paper left by the other company's technician and immediately referred me to sales and left. No inspection or service was performed and the technician was there for 30 SECONDS. I had their Sales rep come out and give a quote which was $1300 higher than the competition. Only to then threaten me with a bill for the "Inspection" that never happened if I didn't choose them. Obviously I went with the other company and now I am stuck with a $130 bill for the so called inspection.
This company is unethical and looking to pressure and take advantage of people.

Approximate cost of services:
$130.00
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Lisa in Woodstock
Lisa in Woodstock
0 reviews Waterloo, ON
10/10

Furnace Maintenance

In December my furnace started acting up and wouldn't stay on. I called Dunn Heating Climate Care that morning and they sent a technician to my house within an hour. Gary had the furnace up and running in no time, and it's been running great ever since. I have told all my friends about Dunn Heating's fast and courteous service. I am going to sign up for the yearly maintenance program too. Thanks Dunn Heating!

Approximate cost of services:
$100.00
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Company Response

Thank you for the review Lisa! We're happy we could assist you and its a good idea to get on a plan for preemptive maintenance.

RFM18
RFM18
10 reviews Kitchener, ON
10/10

Fixed furnace and bad previous company flue pipe install

Dunn did great work and Mike in service was accommodating with all of my questions. So much so that I signed up for a regular service plan. I would recommend to anyone.

Approximate cost of services:
$610.00
1 of 1 people found this review helpful.
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fyrefly in London
fyrefly in London
0 reviews London, ON
0/10

Unprofessional

$76.28 to come to my home to tell me they don't service a Portable A/C, details that was known when the appointment was booked with Dunn Heating.

I received a call claiming they were unaware it was a Portable A/C, however every company I reached out to I DID give the brand and model to ensure

1. it could be fixed
2. the repair person had the necessary parts to fix the unit quickly

Seems this is more of an issue of faulty in-house communication and I'm charged for their shortcomings - literally, with a threat of going to collections less than a week after I contacted Dunn about the invoice received!

$76.28 is very expensive means to be told in person a company doesn't service ANY Portable A/C Units. I would have preferred to be told over the phone when I could have made other arrangements instead of waiting.

Add to this, the invoice wasn't sent until 2 months AFTER the service call. Delay in invoice + threat within a week of questioning the invoice ...

These types of situations leave a lasting impression.

Approximate cost of services:
$76.00
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Rob K in Kitchener
Rob K in Kitchener
0 reviews Kitchener, ON
10/10

Purchace and installation of HRV System

This job was completed by Tyler and Alex. Their work was very "professionally" done, they did an amazing job, were very thorough, efficient, and were a pleasure to have in our home. They were very clean and tidy and the job was completed on time! The building inspector also noted the job was "excellently" done, when he was at our home inspecting for a wood fireplace reno. We highly recommend your Company and these two Young Guys who did this job! Thank you, Rob and Terry

Approximate cost of services:
$4,500.00
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Company Response

Thanks for the review Rob we were happy to help! I will let Alex and Tyler know you appreciated the work dunn!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dunn Al Heating & Air Conditioning

Dunn Heating, Air Conditioning and Fireplaces is a professional residential retailer, carrying quality brand name products and providing the highest level of sales and service since 1973. Our wide service area includes Kitchener-Waterloo, Cambridge, Guelph, Fergus, Listowel, New Hamburg and surrounding areas. We Believe in building a strong bond with ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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