go to corporate office for good customer service
I was having a lot of trouble with the advisor for almost a year. I finally phoned the corporate office to complain about the advisor. Ed Casteels, the founder and owner of the company, returned my call within an hour and straightened out the problem. He was wonderful. My advice is to contact the Corporate Office and speak to Ed. Your problems will be solved.
paid too much for furnace/heat pump in May 2023
I told the salesman, Mr. Rogers, that my budget was $13000. He was very smooth, and after 3 hours, he told me the cost would be $18587. I said "What happened to $13000?" He said that when I got the rebate of $5600, my cost would be $13000. I knew it didn't sound right, but I was intimidated and did not want to argue. He said I had to pay the full amount right then. The furnace/heat pump were going to be installed the next day. In January of 2024 I wanted to talk to Mr. Dunn about the cost of the furnace/heat pump. His email reply said he was not responsible for sales. I then tried to speak to Mr. Moore. We texted back and forth several times. Four times he said he would call me. He never did. I am very disappointed and frustrated in their level of customer service. My advice to would-be customers: BUYER BEWARE.
