Appliance Canada

My experience with this company was fantastic. I dealt with the store manager who was manning the front desk due to shortage of staff. He was exceptional not only in service but in helping us stay within budget and also knowing the products well enough to help us chose the appropriate appliances for our situation. He right sold us and even though he had an opportunity to up-sell he kept our eyes on what was right for us. I would expect his sales people follow his lead. Give them a try, we were very happy. Thanks Shane you were awesome.

Hassan from the Mississauga locations was excellent, he was very patient and took the time to explain all of our concerns, and was able to price out different brands to help us make a decision. Very satisfied.

I was looking for home appliances for my new home. I went to store and loved the service. During delivery time we had our dishwasher damage. I tried to reach store manager but was his day off. I left message form him and he calls me on his day off from home and authorize new dishwasher. Also our dishwasher was not in stock and he upgrade to more expensive one and deliver next day.

Two of the 5 appliances I bought have stopped working in less than a year. Both times I was without the use of my appliances for weeks while they told me parts were on order, we're waiting on our subcontracted service company to respond, etc. If you're buying appliances to look at you should be fine, they're pretty to look at it. If you're buying appliances to use - go elsewhere, you will have more downtime with your appliances from this store than you will actual use.

We purchased several major appliances with Appliance Canada on Jane Street. The process went very smooth. We were able to find the right appliances that fit our needs. The delivery process however had a few hiccups mainly due to a third party delivery service and miscommunication. I sent in an email to complain and the manager Asad Khan went out of his way to ensure that everything was fixed and that we were happy. We really appreciate the service we received from Mr. Khan and would recommend this company.

Renovated my Kitchen, purchased all new appliances from Appliance Canada. After delivery my fridge was having issues, after a few weeks of inspections it was determined it was defective and needed to be replaced. Replacement came and during the replacement to my Paneled Fridge the arranged technician spent 6 hrs removing and reinstalling the panels over and over again on the new fridge. During the process the panels were damaged and not installed in the proper alignment, Installer denies that he damaged them and said this was the best he could do. No initial review was done by the installers part to indicate there was previous damages. I had my final mill work inspection done 4 days prior which indicated no damages. 8.5 months have gone by and Appliance Canada has not attempted to pay for any of these damages with multiply attempts to resolve to this situation, quotes issued for replacement material but no one has ever call me or responded to me by email. The few conversations I have had where based on me taking my time to contact them to try and get this resolved.

We recently bought a fridge and stove from a Appliance Canada. Sales representatives were very good and patient with helping us sort out what type of fridge and stove fit our needs and what we're the most cost effective options. We then went to the home show and was able to get an additional discount on the fridge and stove we wanted. Delivery was also very smooth. Thank you for all your help Appliance Canada!

Worst experience of life time from delivery to installation. Only our sales person Nasir was courteous and knowledgeable, otherwise this is a horrible place to do business. Mostly employees are rude and level of service is unacceptable.

I purchased a Danby beverage cooler which was defective (handle had razor sharp edge and contacted customer service within one hour of delivery. Unfortunately not helpful however when salesman (Randy) learned of issue he took immediate steps to remedy it and replaced the item without any hassle to me. It is unfortunate that their customer service area is stuck in process and does not apply critical thinking to situations however the salesman was fabulous. Based on that I would shop there again.

Unit arrived with razor sharp edge on handle and both my husband & I cut our fingers. Called within one hour of pick up and was told they needed approval from Danby to do anything. Called Danby & spoke with a manager who was extremely condescending & rude. 3 days later and still nothing done. Incredible experience STAY AWAY FROM APPLIANCE CANADA AND DANBY PRODUCTS. What value is a company that does not make the remedy of such a blatant issue transparent to the customer.