I very seldom do any type of online review, unless the service company exceeds my expectations significantly. Unionville Appliance has done that.
Yesterday afternoon, I gave them a call with regards to a dryer problem I was having. In a nutshell, the dryer was dead, kaput, wouldn't start, or whatever other superlative denotes DOA. I had called inquiring about placing a service call. I spoke with Sal (whom I subsequently discovered is the owner) and he walked through several scenarios, assuring me that despite my admittedly lack of handiness, this is a problem that, at the very least, I can try to fix myself. Since I had the day off the following day (today), I went in to speak with Sal. I was greeted warmly by Sal and his staff, and after providing the model number for my dryer, Sal looked up the parts, and gave me several potential avenues of troubleshooting.
The best and absolutely most appreciated part of our conversation was seeing Sal's passion at wanting to do the best thing for the customer (me), even to the point where he suggested a no-cost test instead of simply trying out parts. Sal, in walking through how to do this by-pass test, gave me confidence that maybe I can perform such work. Moreover, he took me to his company's work area and even made me some parts I can use for the testing. In the meantime, he offered to eliminate one of the possibilities by having me bring in the dryer door switch for him to test. I subsequently did, and after testing and discussing the situation some more, he was fairly confident it was the thermal fuse, high limit fuse. He pulled up a video for how I can replace it and answered all my questions. By then I realized I had already taken up over an hour of his time. But he was genuinely interested in helping me to resolve this issue. I decided to purchase the thermal fuse kit. It was the least I could do for all of his value-added assistance.
I then asked Sal about appliances in general, certain brands, etc., and he gave me a thorough education on which brands are good and which are not so good, and he buttressed this with showing me independent repair reports in industry publications as well as sharing his own company repair log. Throughout this conversation, I really sensed the passion Sal had for high quality appliances, and also ensuring that the customer gets a great deal and thorough service.
While the YouTube video guy took 7.5 minutes to complete the repair, due to my complete lack of experience and skill, it took me over an hour, but in the end, I plugged in the dryer and was like, "holy cow, it works!!!" There is no way I could have done this without the expert advice and encouragement by Unionville Appliance and Sal, in particular.
Nowadays, many companies have their focus and direction towards the bottom line, even if it means an erosion of customer support. Companies are always willing to sell you unnecessary goods and services, and the customer will only realise this when the initial warranty runs out, if not before. I love the companies which run like the "good old days" whereby the owner(s) take pride in providing exceptional service at all times, not just to capture a sale. Unionville Appliance is a breath of fresh air in a world where going above and beyond for customers has been relegated to initial post sale support, waning shortly thereafter. Unionville Appliance is the kind of company that serves as a model of how companies should treat their customers. I would recommend them without hesitation for any sales or support. From Sal downwards, the company is run with integrity and you can trust them to watch out for your best interests. Thanks again, folks.