Unionville Appliance Ltd

Appliance Retailers
Markham ON L3P 8C7
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Unionville Appliance Ltd
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73%

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Reviews for Unionville Appliance Ltd

Average customer rating:
7.2 10 (39 reviews)

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Lorraine from Markham
Lorraine from Markham
4 reviews Markham, ON
10/10

Dishwasher Fix

We have learned our lesson and now know to just call Unionville Appliance for any appliance repairs. In the past we have called around for faster service depending on the "emergency" and end up going back to Unionville Appliance to fix someone's fix. Sooooo....this time we started with Unionville Appliance, someone came the next morning. It took a couple of days for the water valve to arrive. Not only was our dishwasher fixed, but Tai also releveled our dishwasher that wasn't installed correctly by our renovator. We really do recommend them for any of your appliance repairs.

Approximate cost of services:
$400.00
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Tim in Markham
Tim in Markham
2 reviews Markham, ON
10/10

Awesome fridge repair service!

From taking an appointment, reminder of appointment, on-time assessment service call, part order (even though fridge is old, they located), follow-up call & quote, and on-time installation, Unionville Appliance team provided awesome, professional, courteous, and trustworthy service. Shout-out and thanks to service technician, Tai, and manager, Sario! Turnaround time and communications were exceptional throughout. I highly recommend Unionville Appliance for A+++ service. Thank you. Keep up the great work!

Approximate cost of services:
$360.00
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Craig J from Markham
Craig J from Markham
1 review Markham, ON
10/10

Perfect Fridge Repair Experience

Used them for a Samsung fridge repair. They were exceptional. Very friendly service, trustworthy, & honest. Will definitely be using them for future repairs and purchases.

Approximate cost of services:
$400.00
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Alistair from Markham
Alistair from Markham
1 review Markham, ON
10/10

New Fridge

We needed a new fridge urgently. UA had a perfect one in stock and delivered the same day. Sal and his staff were very helpful, as was the delivery driver who resolved some installation problems. Great service from everyone.

Approximate cost of services:
$1,200.00
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Chipinner
Chipinner
0 reviews Markham, ON
10/10

dishwasher repair

We had a heating element in our dishwasher go. Max from Unionville Appliance came and he did a great job of repairing the unit. Max was on time and new what he was doing. The unit was under warranty and the price was free.

Approximate cost of services:
$0.00
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Ryan in Scarborough
Ryan in Scarborough
0 reviews Scarborough, ON
10/10

Service call for dryer

Max was excellent. Called while en route. Two hour window which is normal. Kind courteous and fast. He did not have what was needed in his van. Someone else delivered it from the store while he started. Max was done in an hour. Great service and 30 day warranty on their service work. I would recommend them.

Approximate cost of services:
$200.00
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Mike from Thornhill
Mike from Thornhill
21 reviews Vaughan, ON
10/10

Appliance purchase and delivery

I bought a new washer and fridge from Unionville Appliance and was very happy with both purchases. I am not sure they are the cheapest but they are also not the most expensive. You get what you pay for and they have much better delivery than any other place. If you want your appliance just dropped at the curb then I guess you can shop just about anywhere. I wanted them to stack my old dryer on my new washer as well as put my fridge into a tight corner and hook everything up and they did a top job. They also are much more knowledgable sales staff than many other appliance store I have been to. I worked with Sario and when he did not have an answer to my question he tracked down the correct info. I cannot speak about their service department because I have not used them but their sales and delivery people are simply the best

Approximate cost of services:
$2,700.00
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Private User
Private User
Private User reviews Markham, ON
10/10

Delivery and installation of 3 appliances

The service representative of Unionville Appliances were courteous, careful and competent. We order 3 appliances that were delivered
on 2 different dates. We were very pleased with service and attention
the delivery people provided.
The Mitchells, Unionville

Approximate cost of services:
$3,700.00
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dale in Toronto
dale in Toronto
3 reviews Markham, ON
0/10

washer repair

POOR SERVICE, POOR Skills and POOR Management and POOR Conflict resolution skills - JUST PLAIN RUDE.

I called this company for the service on my washing machine. The very friendly tech improperly diagnosed the problem and told me that I need to replace the washing machine. My husband googled and believed that this wasn't the right solution. He called Unionville Appliances and spoke to the manager who told us "it is the bearings/spider assembly and you (customer) don't like to hear reality". Within days of them coming to our house, as the tech had predicted, the problem got worse. We called Samsung who recommended an authorized service company, who was sent out. I'm happy to say the problem was fixed NO THANKS TO Unionville Appliance. We called the owner who proceeded to hang up on us because he "didn't have time for this". He didn't even listen to us but asked us to send in our invoice from the other company which we did.

His response is below:

"According to the invoice, the parts that were replaced were a thermistor assembly and a wire guide.
These parts have no impact on the play (balance/stability) of a washing machine drum. There is a charge on this invoice for parts that are not even specified by their manufacturer part #.
Changing the sensor for a washing machine does not correct the issue with the bearing for the machine.
Like I said, when a part is changed by the manufacturer, they provide a 90 day warranty on those parts and labour. Not 30 days.
We will not be refunding the service call as that is the fee for a technician to be dispatched to the home in the Markham/Unionville area.
This repair invoice presented to us has no correlation to the issue you initially reported with the machine, nor the technician's findings."

Hmm looks like he thinks I am making this up. Do you think I created an invoice? All I know is that the problem Unionville Appliance diagnosed was obviously wrong and another company was able to fix my machine. Perhaps if you had taken the time to send someone else to our home when we called instead of assuming that your technician has made a correct diagnosis we wouldn't have had this problem.

DO NOT USE THIS COMPANY FOR APPLIANCE SERVICE THEY DON'T KNOW WHAT THEY ARE DOING!!!!

THEN I EVEN TRIED TO NOT ASK FOR A REFUND BUT FOR THEM TO GIVE THE REFUND TO CHARITY. THEY STILL REFUSED.
WOW!!!!

Approximate cost of services:
$80.00
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Company Response

Hi Dale, we're sorry you feel that our diagnostic was incorrect. The drum on your machine had quite a bit of play, it is only a matter of time until units with bearing issues like that start to leak. We advised for you to use the machine until that point as it was still in working condition. We donate to quite a bit to charities anually. Unfortunately a service call can not be refunded, as it is the dispatch fee for a service technician to come to your home, this service includes 15 minutes of diagnostics. Please keep an eye on the machine, as drums with that kind of play are more susceptible for water leakage.

Private User
Private User
Private User reviews Markham, ON
10/10

New appliances for my cottage turned home

I still can't believe that this kind of assistance and service is still available to the public .
They go above and beyond what we have come to expect these days

Approximate cost of services:
$275.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Unionville Appliance Ltd

Service and sales of mainly used parts. Offer 1-year warranty on parts/ labour, house calls made. ver the past 27 years Unionville Appliance has grown from a basement operation with a few customers to a large repair shop and showroom with plenty of satisfied customers. Family owned and operated, Unionville ...
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