HomeStars  >  Drain Services in Toronto  >  New Canadian Drain & Plumbing Ltd
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88%

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Reviews by rating (past 12 months)

Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.5 10 (730 reviews)

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Patricia Maloney in North York
Patricia Maloney in North York
1 review Toronto, ON
10/10

replaced the two shut off valves for the kitchen

This outfit sent me a service person within the hour and replaced the two shut off valves for our kitchen.

The quick service was appreciated as it stopped the water from leaking into our basement.

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Company Response

Hi Patricia, thank you for your feedback on our services. We are pleased to be of service to you. Please feel free to contact us for any future plumbing needs. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business.

s.j. from toronto
s.j. from toronto
2 reviews Toronto, ON
10/10

repair

I have relied on New Canadian for more than 15 years. They have always been reliable, honest, efficient, and worth every penny spent and I have had some disasters! Most recently, I want to thank Armelin (Lino) for his sane advice and expertise in fixing EVERYTHING that was busted! So Happy!

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Company Response

Hi S.J, we are pleased to know that you are continuously satisfied with our overall services and we would like to thank you for your many years of business with us. Please feel free to call us anytime!

Edo in Toronto
Edo in Toronto
2 reviews Toronto, ON
10/10

Great, knowledgeable service

Jeff from New Canadian drain provided me with a quick assessment of the problem and a solution. The drain was clogged further than initially estimated, so a commercial "snake" was brought in and solve the problem.

Jeff worked fast and gave me a fair price for the overall job, (ended up redoing the off balanced, under sink pipes).

Thank you Jeff and the New Canadian Drain!

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Company Response

Hi Edo, thank you for sharing your experience with fellow homeowners. We are pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep us in mind for any future plumbing needs. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

bchafee in Old Toronto
bchafee in Old Toronto
1 review Toronto, ON
10/10

Emergency leak and toilet repair

Ozan and Mike were very prompt, efficient and fair during a stressful time.
They were prompt, efficient and followed up.
They got the job done when they promised.
I highly recommend this company.

Thanks
B

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Company Response

Hi B, it was a pleasure working with you once again and we are pleased that you are satisfied with the overall workmanship and customer service from Ozan and Mike. Please feel free to contact us for any future plumbing work that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business.

Craig H.
Craig H.
3 reviews Toronto, ON
10/10

Sewerage Backup and Backwater valve installation

We had a sewer back up in the basement. I called New Canadian Drain & Plumbing and they within 30 minutes to diagnose the problem. The plumber, Shendon, was thorough and professional. He located the problem and laid out our options for the repair. They came the next day with a large crew and fixed our broken sewer pipe and installed a backwater valve. Shendon, Imam and crew were a pleasure to deal with. They dug both outside and inside, but left both areas clean (and the basement re-cemented). We received a written quote for the work and were charged exactly what they quoted. I am very happy with the service.

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Company Response

Hi Craig, we are very pleased to know that you are satisfied with our efficient workmanship and honest customer service. It was a pleasure working with you and please feel free to contact us for any future plumbing work that may arise. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business.

Harvey in Toronto
Harvey in Toronto
5 reviews Toronto, ON
10/10

Sewer repair

We had a sewer back up in our home. We called New Canadian Drain & Plumbing and they came right away to diagnose the problem. The worker who came, Shendon Brown, was thorough and professional. He located the problem and laid out our options for the repair. Shendon returned the next day with his crew -- at exactly the time they said they would arrive -- and fixed our broken sewer pipe. Shendon and the crew were a pleasure to deal with. They were careful, polite and always let us know how it was going. They had to break through part of a concrete garage floor and dig 5 feet or more to locate the broken sewer pipe but they did the work and left the area in immaculate condition. We received a written quote for the work and were charged exactly what they had quoted. We got good advice about how to minimize future drain problems. Work came with a 25 year guarantee. I would recommend Shendon and New Canadian Drain without hesitation or reservation and would use them for any future problems we would have.

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Company Response

Hi Harvey, we are very proud to know that you were satisfied with our overall services. It was a pleasure working with you as well and we look forward to working with you again in the future. Thank you in advance for all referrals that you make on our behalf. Until next time Harvey, take care.

Private User
Private User
1 review Toronto, ON
10/10

Leaky toilet

We had a leaky basement toilet and called NCD&P because we had used them successfully in the past. The plumber came out within a couple of hours on a Sunday afternoon, he was friendly and knowledgeable re: the problem. A quick fix. Unfortunately, when he was replacing the tank, it slipped and broke and cut his hand very badly. He was more concerned with our broken toilet than his bleeding hand. We assured him that accidents happen (and they do), we sent him off to get stitches. He assured us that someone from the company would be in touch shortly. We received a call and arranged an appointment for the next day. Raymond arrived early and was friendly and eager to replace the toilet at no charge. He did his job with efficiency, cleaning up all the mess and disposing of the garbage. He was fast, courteous and professional - which is why I continue to use the company. Their staff are second to none. I just felt bad for the first guy...

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Company Response

Hello Dear customer, thank you for your feedback and for your patience this weekend. We value your ongoing business with us and we look forward to working with you again in the future. Please feel free to call us anytime!

Karel, Toronto
Karel, Toronto
5 reviews Toronto, ON
10/10

Blocked Drain

We woke up to a blocked drain in the bathtub. Whenever we ran the sink of kitchen taps, water was coming up in the tub full of gunk, so the problem had to be fixed asap. I called at 8:30 am, and New Canadian got someone there by 9:30 am.

Raymond Wong, the plumbing technician, was terrific. He quoted a price up front, figured out how best to solve the problem, and when it was done, checked everything with me to ensure it worked. (If it sounds like a simple fix, it wasn't - old house with funky plumbing, so he had to cut into the kitchen drain to remove the blockage.) His work was fast and excellent and he was a pleasure to deal with.

I would definitely rely on this company again. It was recommended by a friend, and I too will recommend it to others.

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Company Response

Hi Karel, thank you for your feedback on our services. We appreciate the opportunity to be able to show you our levels of efficient workmanship and customer service. Please keep us in mind for any future plumbing needs and we would like to thank you in advance for any and all referrals. Until next time, take care.

Leslie in Toronto
Leslie in Toronto
1 review Toronto, ON
10/10

Drain services

New Canadian has done all of my old drains when required. They have been very helpful with filling out the paperwork required by the City of Toronto. Recently they repaired at low cost the flapper on my back-up valve that a previous plumber had broken. They also snaked out my drain which had become blocked by a City tree on City property. Very prompt and knowledgeable.

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Company Response

Hi Leslie, thank you for sharing your experience with fellow homeowners. Assisting customers with their plumbing and drain issues is our specialty and we are very pleased to be of service to you. Please keep us in mind for any future plumbing work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

Jill E in Old Toronto
Jill E in Old Toronto
1 review Toronto, ON
10/10

Excellent service!

Danny from New Canadian Drain & Plumbing replaced my bathroom toilet. A special one had to be ordered to match existing pipes.

The company was fast and efficient in ordering it plus arranging installation. The plumber who did the work was Danny. He was prompt, polite, professional and friendly. He explained clearly what the ptoblem was and how he would fix it. Danny gets A+ from me. I am very, very satisfied with the work and heartily recommend Danny and New Canadian Drain and Plumbing. Thank you!

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Company Response

Hi Jill, thank you for your wonderful feedback on our services. Danny is one of many from our team of experienced and professional plumbers aimed at delivering quality service to our valued customers. We are pleased to know that you are satisfied with our overall services and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement, Waterline Replacement, Drain Cleaning,Camera Inspection, Plumbing, and Waterproofing
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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