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Drain Services
New Canadian Drain & Plumbing Ltd
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90%

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Reviews by rating (past 12 months)

Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.5 10 (776 reviews)

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Jennifer from Toronto
Jennifer from Toronto
7 reviews Toronto, ON
10/10

Always reliable, our go-to plumbers

This is the third time over the years we've called New Canadian Drain and Plumbing and we always get great service. This time our plumber was Najaf. He came right on time and was very friendly. He took the time to show me exactly what was wrong, and demonstrated the difference between the rusted, corroded parts he was removing and the bright new ones he replaced them with. He also taught me how to tell for myself whether a particular leak was ever caused by the same problem in future. The bill for parts and services was neatly broken-down and understandable, and very fair especially given the time and attention Najaf brought to the work.

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Company Response

Hi Jennifer,

We are pleased to hear that you are continuously satisfied with our services.  Please keep us in mind for any future drain or plumbing needs that may arise. Thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again.

Michele in Toronto
Michele in Toronto
2 reviews Toronto, ON
10/10

Frozen pipes

This is not the first time that I've used New Canadian and I have always had a good experience. With the cold snap, my kitchen sink pipes were completely frozen and created a serious leak into my finished basement. Raymond was punctual, knowledgeable and friendly. He explained exactly what he was doing at all times and gave me some great advice for ensuring that the problem doesn't happen again. He was courteous about cleaning up any mess during and after the job. The booking assistant was also friendly and efficient. I would use them again. Hopefully, I don't have to. :-)

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Ben in Etobicoke
Ben in Etobicoke
1 review Toronto, ON
10/10

Leaking drain pipe under kitchen sink/dishwasher

I saw a drip coming through the drywall ceiling in my basement. Called New Canadian Drain & Plumbing in the morning. A plumbing technician came over around 10:30 a.m. He determined that the problem was a cracked drain pipe, not a dishwasher hose. Went out to get the needed parts and the problem was fixed by 12:30 that day.

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Mordy from North York
Mordy from North York
4 reviews Toronto, ON
10/10

Experience and professionalism

Was referred to New Canadian when a different company failed to solve the issue of toilet overflowing. New Canadian was extremely thorough and went through every inch of piping - identifying exactly what needed to be replaced to solve the problem once and for all. While it was a costly job, it did include a large amount of work - including some additional work that was identified in middle of the initial job - and everything was done carefully and thoroughly and the problem was finally solved. There is no guesswork with New Canadian (unlike the previous company), they truly care about helping you solve your plumbing issue. Ozon was a pleasure to deal with - respectful, patient and goo natured. These are definitely now my go-to plumbers.

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Jean-Baptiste in Toronto
Jean-Baptiste in Toronto
1 review Toronto, ON
10/10

Supply and install 2 shut off Valves inside cabinet

Highly recommend Jeff (Najaf) from New Canadian.
Punctual, knowledgeable, fast and efficient. Jeff came in and did the work in a minimum amount of time. He took the time to explain to me what he was doing and why.
He took the time to think where to put the shut off valves so they are convenient and easy to use.
Once the job was done, he left the place extremely clean.

Overall great service. I would recommend this company and Najaf.

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Company Response

Hi Jean-Baptiste,

Najaf and our team would like to thank you for choosing New Canadian Drain & Plumbing as your go-to plumbers and we look forward to your continued business with us. Until next time, take care.

IGo in Old Toronto
IGo in Old Toronto
2 reviews Toronto, ON
10/10

Excellent service

Excellent service. They were able to come to my rescue after I got a “no show” for a service call I requested from another plumbing company. Even though I called late in the afternoon, they were able to help and assist and complete the job for me on the same day. RAYMOND went above and beyond to complete the job on the same day even though he has to drive 1.5 hours to purchase parts and come back to complete the job. Thank you very much. I would recommend this company to everybody.

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Company Response

Hi IGo,

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Raymond's plumbing knowledge and reliable expertise.  Please feel free to contact our office anytime and we look forward to working with you again.  We would also like to thank you in advance for any and all referrals that you make on our behalf. Until next time, take care.

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen Sink Drain Pipe Repairs

Mike from New Canadian Drain & Plumbing did a fantastic job repairing the leaky drain pipes under my kitchen sink. He was very professional and courteous. This is the third time I have used this company and highly recommend them.

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Company Response

Hello Dear Customer,

Thank you for your continued business with us.  We appreciate your positive feedback on our services and look forward to working with you again in the future. Until next time, take care.

John in Old Toronto
John in Old Toronto
1 review Toronto, ON
10/10

Great service

Needed help quickly the the turn around was excellent and Raymond was knowledgeable and good at his job. Raymond explained very carefully what the problem was and how he was going to fix it. Well done.

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Company Response

Hi John,

It was a pleasure working with you and we look forward to your continued business for many more years to come. Take care.

Laura
Laura
7 reviews Toronto, ON
10/10

Great Service

I have used New Canadian Plumbing many times. I find them very fast to respond, they don't charge extra for after hours visits, and are very clear about pricing. Tonight Raymond Wong was my excellent service person and cleared a clogged toilet quickly. As well, I didn't call for service until after 5:00 and although all of the plumbers were on calls at the time, I still got service by 7:00. I can't recommend New Canadian Plumbing more highly.

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Company Response

Hi Laura,

Thank you for your continued business with us.  We appreciate your positive feedback on our services and look forward to working with you again in the future.

Until next time, take care.

10/10

Water device installation

I was mandated thru my insurance company to install a water detection device due to a burst pipe in January 2018. The insurance company's plumber was not able to install this device. New Canadian Drain & Plumbing came out and did a terrific job installing, the technician was knowledgeable & friendly. He identified other items needed to install the device that had not been detected via the insurance company and we are very happy with their work.
I will use them for any future work I need done at my home.

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Company Response

Hi Christine,

We are happy to hear that you have chosen our company as your reliable go-to plumbers.  It was a pleasure working with you and we look forward to your continued business with us. Until next time, take care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement, Waterline Replacement, Drain Cleaning,Camera Inspection, Plumbing, and Waterproofing
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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