I used Natural Choice for the first time 6 years ago (to install a new A/C) and again this year (to replace my furnace). They provide a consistently friendly, knowledgeable and reliable service which is why they are my go-to for any HVAC related concerns. In both instances James took a lot of time to help me review the different unit options, weigh pros and cons of each, and settle on something that worked for both my lifestyle and budget. I never felt pressured or rushed through the process. He was keen to share his knowledge to ensure that I made the right choice for me. The install staff were also fantastic! They take great care to ensure that they leave your house spotless and are courteous, friendly and helpful along the way. Thank you NCHC for all that you do!

We had our furnace stop working one night, so I contacted James from Natural Choice Heating and Cooling. I booked an online emergency service call to have the issue looked at. James was here in around 20 minutes because we had no heat. He was very pleasant to deal with as with the first visit. James varified the issue and got our furnace working so we had heat, until the new required part was ordered. We did need an ignitor to rectify
the issue. James also found a few other issues that the furnace had that would be issues down the line

and gave us some options. He also found that we had some installation issues from the original installer. (Not Natural Choice Heating and Cooling ) James gave us some options as far as either repairs or complete replacement was concerned. The option to replace the current furnace we had was to limit down the line repairs with our current and tired furnace. The fact that James fit us in the very next day was amazing to us. James and his crew
did an amazing job with the install of our new furnace and can't thank them enough. Highly recommend for service or replacement.

The owner James was upfront, conscientious and fair. Some might consider the price a premium, but customer service & respect - bar none. Staff (Eric & Brad) very amiable, professional and left my home spotless. Highly recommend.

Our old furnace quit working on one of the coldest days of the year. We called Jay at natural choice and he was able to fit us into his already busy schedule. He had a new furnace installed within 24 hours of our call to his office. His crew were fast, efficient, and very courteous throughout the entire install and I couldnt recommend them more. Thanks so much Jay and Natural Choice.

Extremely satisfied with choosing Natural Choice Heating and Cooling for all the work they did for me on a current renovation project. This work included a furnace and AC installation along with complete ductwork and gas lines in a gutted bungalow with a new legal basement apartment. Many challenges with tight spaces and routing but the guys on site were very flexible and willing to work with us to find good solutions. Quotes and responses come quickly. Easy to see they take pride in their work. Wouldn't hesitate to recommend them to anyone looking for HVAC work.

We had used Natural Choice in the past for a new central air. This time we needed a new furnace so called Natural Choice. Price was about $1,000 less than the competition. Installation was efficient, timely and thorough.

They are always courteous and professional. I say their technical competence at all things hvac is unsurpassed in the industry. We've had other techs from other companies out to do certain tasks but, they just don't stack up to the techs at Natural Choice Whitby. :)

This is my 5th year using Natural Choice Heating and Cooling for the annual maintenance on my furnace. No matter who you are dealing with from the company, they are always very professional and friendly. They are thorough when they are doing a job and happily answer any questions I might have. They take the time to explain things. Truly top notch customer service from these guys! I am so glad I found them. Thanks Gavin and the rest of the NCHC team!

We use this company for our hvac needs. They are always quick to take care of any issues that we have. Great communicators and excellent pricing and friendly and respectful employees. A great local company to do business with.

James and his team did an amazing job and we couldnt be happier. They dont use high pressure sales techniques and worked out a great package price for our furnace/ac/thermostat and ducting repairs. They were fast and didnt leave a mess. Couldnt be happier.