HomeStars  >  Heating & Air Conditioning in Ajax  >  Natural Choice Heating & Cooling
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98%
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Reviews for Natural Choice Heating & Cooling

Average customer rating:
9.9 10 (168 reviews)

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David L. from Pickering
6 reviews Pickering, ON
10/10

Our furnace was replaced last winter by James and his crew, who did an outstanding job. Then 8 months later our 20 year old a/c was not cooling properly so I texted James who immediately wrote me back on things to check myself. When these checks did not end up working we knew the a/c was toast and not worth fixing. James set me up with a 13 seer Rheem unit that has worked flawlessly the entire summer.

Matt and other crew did another great job on installing the unit, having to relocate it because it was larger than our old unit. Always neat and tidy.

Thanks again James

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Mani and Lily in Oshawa
14 reviews Oshawa, ON
10/10

Amazing time and advice they are willing to give. Always returned my calls or texts, very honest about the work needed as well as the work that's not necessary (never tries to upsell).
We had a red-tag assigned from Embridge and Natural Choice, though they didn't do the work embridge required, coached us on what needed to be done in order to pass inspection. Natural Choice also inspected and signed off on the work done to make sure it was correct.
Jame and Matt, a big thank you!
You've got customers for life!

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Company Response

We know how it can be frustrating to not be able to get a hold of the original installing company leaving you with code violations. We won't leave anyone hanging, so glad to have spent that time with you both so keep you mr home safe and up to code. Here if and when you need us !

John in Whitby
1 review Whitby, ON
10/10

James and his staff are very professional. Their work is top notch and come highly recommended. His staff are very knowledgeable and fixed something that was not right. James and his team made our summer comfortable with the new ac unit.

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Francine Mpundu from Oshawa
2 reviews Oshawa, ON
10/10

Natural Choice is an amazing company ! It touched me in many ways and restored my faith in contractors. I'm saying this because, after moving in my new home, I've had to call many and only had bad experiences. It was an unexpected break to have such professional, hard working, creative and caring guys like Kris and Kyle. I will forever be grateful to them, not only for what they did, but also for restoring my faith in humanity. Despite the effort the work required, they constantly showed grace, patience, respect and joy for what they do. Thank you so much ! You are wonderful, amazing people !
Let me start from the beginning and I apologize for the length of this review, but I have so much to say. I called the company after reading the reviews and comparing with others. They had excellent reviews and were the cheapest in terms of cost. When I explained my needs, they understood that they would send their technician twice (to unhook old stove and hook the new one after its delivery). Other companies had said they would charge me twice the same amount. However, the manager at Natural Choice decided he was not going to do that even though I understood the situation and did not ask for a reduced price. Anyways, Kris was sent to my home to unhook the old stove. After he left, I received my new stove and fridge. Unfortunately, my fridge was too big to be taken to the basement. I thought going around my home to the walkout basement door could be a solution, but there was a huge A/C blocking the way. The Delivery company gave up and left. So I called Natural Choice again to ask to remove the A/C and put it back in place after the fridge had passed. That was going to cost me $ 350. Well, Kris came back with Kyle. After evaluating the situation, they decided it was going to cost me more money to remove the A/C, since it would have required more time. They went well beyond what they were paid to do and actually moved the huge fridge to the basement themselves without charging me anything more than the extra hour. They figured out a very creative way to do the job that no one had thought of. Total came to $ 229 instead of $ 479.
Chris and Kyle, I felt privileged to have you around my home. Thank you !

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Derrick in Toronto
1 review Whitby, ON
10/10

Very happy with the service and professionalism I experienced in dealing with James, Matt, Brad and Gavin.

Began with a call to inspect our AC that broke down, and James clearly explained the options for repair and replacement.

Installation of new AC and Water heater was scheduled quickly.

A couple of weeks after installation, I did have to call regarding potential issue. Although late in the day, James was able to get Matt and Brad onsite same day to resolve and everything is working great.

Will recommend their service to others.

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Company Response

Thank you Derek for sharing your experiences with us, we go that extra mile from start to finish and should there be anything that comes up we go out of our way to get there and have you looked after. We are always here for you.

Jeff
1 review Oshawa, ON
10/10

I had a new air conditioner installed by James and his team last week. We are very happy with the workmanship and professionalism of his company.

They arrived on time, completed the job efficiently and took the time to show me all of the work completed before leaving. I was able to ask questions and get clarification on everything.

I highly recommend Natural Choice to anyone who needs HVAC work completed.

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Company Response

Thank you Jeff, it was our pleasure to walk you through the installation and any questions you had along the way. So glad we enjoyed our visit and shared it. Have an awesome summer !!

Darren in Oshawa
1 review Oshawa, ON
10/10

Working with Natural choice was a pleasant surprise. The entire process from requesting a quote, reviewing repair options, scheduling the installation, follow up, and equipment adjustments, was efficient and pleasant. I think I can safely say that Natural Choice is changing the paradigm of customer service. They walk the talk. All the technicians and management were considerate, friendly and efficient. All their equipment is in perfect condition.
PLUS:
Their costs were very competitive.
I

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Company Response

Thank you so much Darren for the compliments, we truly care about every client like they are our only client. Should you ever need us we are always here for you.

steph from Oshawa
4 reviews Oshawa, ON
8/10

Our furnace with humidifier was leaking pretty badly and we wanted to get someone up to give us a diagnosis. The company we have used in the past had come out first, but was not able to determine the cause and charged us $40 for the house call.

We called Natural Choice next because they are still listed on the (going bankrupt) Sears website for furnace service and we knew the previous owners had the furnace purchased and installed with Sears. We got an immediate call to book an appointment and we were told it would be $100 for the housecall regardless of the time spent in diagnosing the problem. We found the price a bit steep to be honest, but we went ahead and made the appointment. Service was friendly, prompt and on time. We were given a couple of easy
solutions to try which hopefully help and we were told if it doesn't work to reach out again, that it could then be a manufacturers issue. Very pleased with the service received, and would call them again.

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0 of 1 people found this review helpful.
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Company Response

Hello Steph, we feel for clients that are left out there with companies that have closed their doors or maybe won't return their call after the installation. We are happy to step in anytime needed and alleviate the stress of non working systems. That is too bad the technician before ours wasn't able to figure out the issue for their service cost, we do provide a cost before we attend and so glad that our technician was able to get everything working for you in one visit.

Air Conditioning Unit in Ajax
1 review Ajax, ON
10/10

We are very satisfied with the team which installed our A/C unit....they where very professional and knowledgeable and gained my confidence.....a great job guys! Definitely would recommend your company in the future!

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1 of 1 people found this review helpful.
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Company Response

We really appreciate you taking the time to share your experience both here online and to your friends. Hope you have an amazing summer !

Derek in Whitby
1 review Whitby, ON
10/10

When our tankless water heater broke and our original installer was nowhere to be found, James and his team were there for us and helped us through a difficult time. They helped us make the warranty claim with the manufacturer, and handled an issue when a shipping company damaged one of the replacement parts and dealing with the manufacturer to get a new part shipped. James kept us informed almost daily with status updates and assured us that as soon as they had the necessary parts from the manufacturer that he would get our hot water working. We were also comfortable with the way James provided information and advice. James provided clear information without any attempt to “upsell” or suggest that we needed more than we did in an HVAC system. On James’ advice, we went ahead and replaced our aging furnace with a two stage, variable fan, furnace along with a smart thermostat (Ecobee 3). The removal of the old furnace, installation of the new one and the repair of the tankless was all done in less than a day the James’ team did a professional looking installation and left the furnace room in a clean state. We were very pleased with the work done and the manner in which James kept us informed and followed up with us after the fact. Thank you for helping us deal with the hot water system and making us feel comfortable with the process James! We are looking forward to seeing how the new system makes our house more comfortable and to see the difference in our energy costs.

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1 of 1 people found this review helpful.
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Company Response

Derek we know how overwhelming it can be when your left without hot water and not getting that much needed help with the original company. It was our pleasure to step in and get you looked after, too bad the shipping company damaged the new heat exchanger adding to the process, but our team was on it throughout the process to expedite it as much as we could. Your new furnace and Ecobee will make a big comfort change along with savings along the way. Should you need us, as you seen we are here for you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Choice Heating & Cooling

Here at Natural Choice Heating it has been our pleasure to offer the highest level of reliable comfort control for the Whitby & surrounding community for over a decade. Our foundation consists of efficient, reliable and cost effective heating, furnace, air conditioning and indoor air quality products. Along with ductless systems offered in Heat Pumps by different manufactures include LG's Art Cool system. We are also a leader in tankless systems installing Rinnai's for almost a decade and half as an Authorized Service Provider for Rinnai.

From start to finish, our experienced estimators, project managers and technicians provide the expertise to ensure your project in the Whitby and Greater Toronto area (GTA) is completed on time, on budget and up to code. We understand that service interruptions are an inconvenience and cost you productivity so we focus on providing expedient services to get you back online as soon as possible without risking the safety of your valuable equipment. We are also absolutely committed to safety and provide ongoing education to our personnel to ensure complete compliance with the best practices and standards.

We offer our services to the following areas - Markham, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Port Perry, Pickering, Ajax, Whitby, Oshawa, Courtice, Bowmanville, Lindsay, Peterborough

To learn more about our company you can visit us by clicking the buttons below:
Website - http://www.naturalchoiceonline.ca
Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling
Twitter - https://twitter.com/NaturalChoiceHC/

We service the following brands Trane, Amana, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!

CATEGORIES
Heating & Air Conditioning and Fireplaces
PRODUCTS
ECOBEE, NEST, FURNACE, AIR CONDITIONER, AIR CONDITIONING, AIR CONDITION ,BOILER, HOT WATER TANK, TANKLESS WATER HEATER ,DUCTLESS AIR CONDITIONER ,ROOF TOP UNIT, FIREPLACE REPAIR AND SERVICE, ALL KIND OF FILTER AND FURNACE REPAIR, BOILER REPAIR, AIRCONDITIONER REPAIR, ROOFTOP UNIT REPAIR . Gas Fireplace Services & Repairs Toronto, residential and commercial heating and cooling, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, heap filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial coolng
SERVICES
We service all the products and manufacture's in the market for both Residential as well as Commercial. To learn more about our company you can visit us by clicking the buttons below: Website - http://www.naturalchoiceonline.ca Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling Twitter - https://twitter.com/NaturalChoiceHC/ Repair, Service and Installation, Boiler Repair, Fireplace repair, service, Gas Fireplace Services & Repairs Toronto, residential and commercial, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling. Bowmanville, Port Hope, Cobourg, Whitby, Ajax, Pickering, Oshawa, Clarington, Uxbridge, Aurora, Peterborough, Markham, Richmond Hill, Ontario, GTA, Toronto, Scarborough, Vaughan, Peel Region, Durham Region
BRANDS
Amana, Bryant, Trane, Carrier, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!
SPECIALITIES
Our speciality is you, providing the Quality and Reliable Care that you expect from your local HVAC Company. Boiler Repair, furnace Repair, A/C Repair, Fireplace repair, Fireplace service,Gas Fireplace Services & Repairs Toronto residential and commercial heating repair, commercial cooling repair, Rooftop unit repair, Hvac repair and installation, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling.
WEBSITE
http://www.naturalchoiceheatingcooling.ca
YEAR ESTABLISHED
13
NUMBER OF EMPLOYEES
9
PAYMENT METHOD
Master Card/Visa, Cheque, 0% Financing & we can offer Rental
LICENSES
All techs are fully licensed gas fitters and refrigeration
MEMBERSHIPS
TSSA, BBB, ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We Provide a min of 2 years on everything we install, our Furnaces & AC's come with 10 years Parts &
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