HomeStars  >  Heating & Air Conditioning in Ajax  >  Natural Choice Heating & Cooling
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98%
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Reviews by rating (past 12 months)
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Reviews for Natural Choice Heating & Cooling

Average customer rating:
9.9 10 (163 reviews)

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Derrick in Toronto
1 review Whitby, ON
10/10

Very happy with the service and professionalism I experienced in dealing with James, Matt, Brad and Gavin.

Began with a call to inspect our AC that broke down, and James clearly explained the options for repair and replacement.

Installation of new AC and Water heater was scheduled quickly.

A couple of weeks after installation, I did have to call regarding potential issue. Although late in the day, James was able to get Matt and Brad onsite same day to resolve and everything is working great.

Will recommend their service to others.

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Jeff
1 review Oshawa, ON
10/10

I had a new air conditioner installed by James and his team last week. We are very happy with the workmanship and professionalism of his company.

They arrived on time, completed the job efficiently and took the time to show me all of the work completed before leaving. I was able to ask questions and get clarification on everything.

I highly recommend Natural Choice to anyone who needs HVAC work completed.

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Darren in Oshawa
1 review Oshawa, ON
10/10

Working with Natural choice was a pleasant surprise. The entire process from requesting a quote, reviewing repair options, scheduling the installation, follow up, and equipment adjustments, was efficient and pleasant. I think I can safely say that Natural Choice is changing the paradigm of customer service. They walk the talk. All the technicians and management were considerate, friendly and efficient. All their equipment is in perfect condition.
PLUS:
Their costs were very competitive.
I

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steph from Oshawa
4 reviews Oshawa, ON
8/10

Our furnace with humidifier was leaking pretty badly and we wanted to get someone up to give us a diagnosis. The company we have used in the past had come out first, but was not able to determine the cause and charged us $40 for the house call.

We called Natural Choice next because they are still listed on the (going bankrupt) Sears website for furnace service and we knew the previous owners had the furnace purchased and installed with Sears. We got an immediate call to book an appointment and we were told it would be $100 for the housecall regardless of the time spent in diagnosing the problem. We found the price a bit steep to be honest, but we went ahead and made the appointment. Service was friendly, prompt and on time. We were given a couple of easy
solutions to try which hopefully help and we were told if it doesn't work to reach out again, that it could then be a manufacturers issue. Very pleased with the service received, and would call them again.

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Air Conditioning Unit in Ajax
1 review Ajax, ON
10/10

We are very satisfied with the team which installed our A/C unit....they where very professional and knowledgeable and gained my confidence.....a great job guys! Definitely would recommend your company in the future!

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1 of 1 people found this review helpful.
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Derek in Whitby
1 review Whitby, ON
10/10

When our tankless water heater broke and our original installer was nowhere to be found, James and his team were there for us and helped us through a difficult time. They helped us make the warranty claim with the manufacturer, and handled an issue when a shipping company damaged one of the replacement parts and dealing with the manufacturer to get a new part shipped. James kept us informed almost daily with status updates and assured us that as soon as they had the necessary parts from the manufacturer that he would get our hot water working. We were also comfortable with the way James provided information and advice. James provided clear information without any attempt to “upsell” or suggest that we needed more than we did in an HVAC system. On James’ advice, we went ahead and replaced our aging furnace with a two stage, variable fan, furnace along with a smart thermostat (Ecobee 3). The removal of the old furnace, installation of the new one and the repair of the tankless was all done in less than a day the James’ team did a professional looking installation and left the furnace room in a clean state. We were very pleased with the work done and the manner in which James kept us informed and followed up with us after the fact. Thank you for helping us deal with the hot water system and making us feel comfortable with the process James! We are looking forward to seeing how the new system makes our house more comfortable and to see the difference in our energy costs.

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Company Response

Derek we know how overwhelming it can be when your left without hot water and not getting that much needed help with the original company. It was our pleasure to step in and get you looked after, too bad the shipping company damaged the new heat exchanger adding to the process, but our team was on it throughout the process to expedite it as much as we could. Your new furnace and Ecobee will make a big comfort change along with savings along the way. Should you need us, as you seen we are here for you.

Private User
1 review Whitby, ON
10/10

Great service from start to finish. James was very knowledgeable and offered great advice with no pressure to upsell me. Install crew was courtious and on time and cleaned up after themselves.

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Company Response

Thank you SO much for taking the time to share your experience with everyone! We treat our clients how we'd like to be treated.

Karen from Whitby
2 reviews Whitby, ON
10/10

Our entire experience with Natural Choice was excellent. James was helpful, honest, accommodating and provided exceptional customer service from the point of first contact through to the evening of the installation when he emailed to thank us for our business and to extend an offer to contact him should we have any questions. Our installation technicians, Kyle and Kris, were awesome. Very knowledgeable and the job was completed quickly and everything was left neat and tidy. We are extremely impressed with Natural Choice and would absolutely recommend them.

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Company Response

Karen you were a pleasure to work with and I enjoyed answering your questions, should you need us at all we are always here for you. Enjoy your new system !!

Matt in Whitby
1 review Whitby, ON
10/10

Excellent quality & service. James provided us with a quote and answered all the questions we had. Setting up an install date was very quick and easy. The crew was exceptional, removed old units and installed new ones. Workmanship was top notch.

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Company Response

Was our pleasure Matt to spend that time going through your choices and letting you decide which system worked best for you. You made amazing choices and will enjoy the efficiency, comfort and longevity of the new system. Enjoy and reach out anytime to have your system serviced to keep it in top notch shape.

Sherri in
1 review Port Hope, ON
10/10

Great Company Awesome Satisfaction Guaranteed. Awesomely friendly kind very helpful explains everything thoroughly. Better then any other company i have contacted.
Thanks James and Natural Choice Heating & Cooling. We are very pleased with our service your service.

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Company Response

Thank you Sherri! Was great meeting and our pleasure to get you looked after.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Choice Heating & Cooling

Here at Natural Choice Heating it has been our pleasure to offer the highest level of reliable comfort control for the Whitby & surrounding community for over a decade. Our foundation consists of efficient, reliable and cost effective heating, furnace, air conditioning and indoor air quality products. Along with ductless systems offered in Heat Pumps by different manufactures include LG's Art Cool system. We are also a leader in tankless systems installing Rinnai's for 9 years and an Authorized Service Provider for Rinnai.

From start to finish, our experienced estimators, project managers and technicians provide the expertise to ensure your project in the Whitby and Greater Toronto area (GTA) is completed on time, on budget and up to code. We understand that service interruptions are an inconvenience and cost you productivity so we focus on providing expedient services to get you back online as soon as possible without risking the safety of your valuable equipment. We are also absolutely committed to safety and provide ongoing education to our personnel to ensure complete compliance with the best practices and standards.

We offer our services to the following areas - Markham, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Port Perry, Pickering, Ajax, Whitby, Oshawa, Courtice, Bowmanville, Lindsay, Peterborough

To learn more about our company you can visit us by clicking the buttons below:
Website - http://www.naturalchoiceonline.ca
Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling
Twitter - https://twitter.com/NaturalChoiceHC/

We service the following brands Trane, Amana, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!

CATEGORIES
Heating & Air Conditioning and Fireplaces
PRODUCTS
ECOBEE, NEST, FURNACE, AIR CONDITIONER, AIR CONDITIONING, AIR CONDITION ,BOILER, HOT WATER TANK, TANKLESS WATER HEATER ,DUCTLESS AIR CONDITIONER ,ROOF TOP UNIT, FIREPLACE REPAIR AND SERVICE, ALL KIND OF FILTER AND FURNACE REPAIR, BOILER REPAIR, AIRCONDITIONER REPAIR, ROOFTOP UNIT REPAIR . Gas Fireplace Services & Repairs Toronto, residential and commercial heating and cooling, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, heap filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial coolng
SERVICES
We service all the products and manufacture's in the market for both Residential as well as Commercial. To learn more about our company you can visit us by clicking the buttons below: Website - http://www.naturalchoiceonline.ca Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling Twitter - https://twitter.com/NaturalChoiceHC/ Repair, Service and Installation, Boiler Repair, Fireplace repair, service, Gas Fireplace Services & Repairs Toronto, residential and commercial, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling. Bowmanville, Port Hope, Cobourg, Whitby, Ajax, Pickering, Oshawa, Clarington, Uxbridge, Aurora, Peterborough, Markham, Richmond Hill, Ontario, GTA, Toronto, Scarborough, Vaughan, Peel Region, Durham Region
BRANDS
Amana, Bryant, Trane, Carrier, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!
SPECIALITIES
Our speciality is you, providing the Quality and Reliable Care that you expect from your local HVAC Company. Boiler Repair, furnace Repair, A/C Repair, Fireplace repair, Fireplace service,Gas Fireplace Services & Repairs Toronto residential and commercial heating repair, commercial cooling repair, Rooftop unit repair, Hvac repair and installation, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling.
WEBSITE
http://www.naturalchoiceheatingcooling.ca
YEAR ESTABLISHED
12
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Master Card/Visa, Cheque, 0% Financing & we can offer Rental
LICENSES
All techs are fully licensed gas fitters and refrigeration
MEMBERSHIPS
TSSA, BBB, ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We Provide a min of 2 years on everything we install, our Furnaces & AC's come with 10 years Parts &
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.